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Initial Letter to Local Branch OK?

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Hi all,


Great site! I sent off my preliminary request for refund of bank charges nearly two weeks ago but haven't heard anything yet.


Thing is...I posted it, recorded delivery, addressed to the manager of my local branch....have I made a mistake?





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Not sure if I should resend to address listed in sticky above (I know..should have checked there first!)



Customer Response Services Unit

1st Floor

Drummond House

1 Redheughs Avenue


EH12 9JN


Apologies nobody else answered you.


FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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