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    • Received paperwork now from them prior to 30th deadline. is it worth uploading here or just send my 181 back with the draft directions from my side? 
    • Ah ok, thanks Andy. As of yet i have heard nothing from the court since i received the N180 from lowells.
    • you NEVER offer PS it opens you up to 6more yrs of harassment as you've ack'd the debt and they'll sell the rest on.   just do the CCA..   its probably very close to SB so they leave things late to get the most interest out of you. if they issue a backdoor CCJ.
    • I have received planning permission to do a loft & kitchen extension.   I have a terraced house.   Re the party wall agreed surveyor, my neighbour to the right is ok to a ‘agreed surveyor’ being appointed by me. However after I received planning permission late in 2018, my neighbour to the left instructed a surveyor.  I spoke to this neighbour last weekend explaining that i am now in a position to hopefully commence the work but that a party wall award needs to be secured. I inquired from them if we can agree an impartial surveyor preferably of my choosing, since i will be paying the fee. The wife said they'd speak to their surveyor, whilst her husband seemed hesitant.   I have now received the attached letter from their surveyor.  His remarks such as '‘after some delay' (surely it is for me to determine when i being any building work on my property having consideration of a myriad of matters), gives me pause as to his impartiality, at that he is not just money chasing.   Is a surveyor permitted to make an approach to a property owner,  re offering to be appointed as the agreed surveyor, in advance of the party wall notices being issued to the relevant neighbour?   I do not trust the impartiality of indeed integrity of this surveyor.   Both my neighbours, already have both a loft & kitchen extended kitchen, so i just don't understand why this neighbour, is seemingly trying to make this process as protracted and even more expensive as possible.   How can i convince them to use my surveyor as the agreed surveyor, short of threats of me not being cooperative of any work they may wish to undertake.   Tnanks   scan0048.pdf
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    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
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    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
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    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
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middenmess

Meagre Repayment Offer For Charges.

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Haven't used my RBS account since early 2007 but dug out my old statements and worked out the late charges between 2004 and 2006.

 

Charges total of around £160ish,added cash interest rate current as of last time I used the card before paying it off for grand total of £450 ish.

 

Posted off last Friday and received offer today of £60ish payable as cheque as Full & Final.

 

This was difference between £20 charge and current £12 charge plus 8%.

 

''Our revised charge is now £12,in line with the OFT's guidelines.''

 

I've written back declining and stating intention to take to Court with attendant publicity as to how they justify their charges unless they cough up as requested in next fortnight.

 

Any body had similar dealings and how did they proceed?

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Guest Old_andrew2018

there are template letters which you can use to reject partial payments

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Quote them OFT 842 especially part 1.14


.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Wrote back declining their offer of £60 odd and giving them LBA letter saying 14 days to pay full amount claimed.

 

Received letter today upping offer to full repayment of charges +8% for total of around £170.

 

Spoke on phone to them and had explanation that uniquely RBS use the next payment received after a late charge has been applied to pay off the late charge first before using the remainder against your outstanding balance,meaning that any default charge never attracts compounded interest.

 

As such they will never pay the compound interest portion of any claim.

 

A smidgeon of negotiating increased their offer from 8% to 17%, meaning an additional £20 odd onto the total offer.

 

Any one have knowledge or experience of this or are they telling porkies to me?

 

I'm inclined to accept unless someone can disprove their statement above.

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Any opinions or advice?

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Bump

 

Acceptance of offer as F & F received today to fill in and return--any advice?

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Bump

 

Acceptance of offer as F & F received today to fill in and return--any advice?

 

 

Hi Middenmess

 

A while back when I claimed from RBS, they too replied to my claim with a full and final offer of a lot less than the total claim and the fac tthat they wouldn't pay interest. I declined and basically told them I wanted the full charge with interest or I would see them in court. I raised court proceedings for charges plus interest. No reply was received until the day before I was due to appear in court, when they e-mailed me a formal offer to pay me back all charges with interest.

 

I should point out this was before the test case, however if I was in your shoes I would raise court proceedings and the worst that would happen is the judge would stay the case until the test case is resolved and the OFT have decided on the fairness of the charges. This could be a long wait however, until all the ins and outs of the case are concluded.

 

If you really need the money and are not prepared to wait then you should probably accept their offer.

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Acceptance of offer as F & F received today to fill in and return--any advice?

If it's a credit card claim and you are happy with the settlement then accept it.


.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Thanks guys,I'm happy to accept as £200 in my pocket now is better than in theirs and the possible prolonged time & hassle spent on a further £200 can be better spent on other things--like bank charges and PPI claims.:)

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