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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Urgent Help Needed With Brighthouse Please.


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I have read all the posts regarding Brighthouse but am still not sure how to tackle this problem for a member of my family.

 

My cousin has dealt with Brighthouse for a number of years and only this week we found out just what stress this has caused her. She suffered a stoke on Wednesday and unbelievably her main concern was with not being able to pay these people.

 

I have managed to find out that she has been begging and borrowing to pay them £86 per week!! As she is on sickness benefit how on earth have they let her accumulate this debt?

 

From what I can gather a few of her agreements are nearing the end but she has recently acquired a lap top from them which was a present so she cannot give this back.

 

I know she has been very silly and irresponsible but I now need to help her.

I phoned Brighthouse today and explained what had happened, manager was sympathetic but said she needed to call in to make payment.

 

I said, 'not possible she is in hospital and it is likely that she will for a few weeks, I explained that illness will be long term and I don't want her pestered in any way'.

 

I offered to pay a small amount per week until debt is cleared (I think total debt is in region of £1000 but not sure) I emphasised that under no circumstances were we trying to avoid this debt but at the moment the situation is very delicate.

He clearly told me that if she didn't pay charges would be added to account and if necessary they would send somebody round to collect goods, after reading your great threads I knew enough to say fine but under no circumstances will they get entrance and this would be considered harassment.

 

What I want to know is should I send SAR and CCA request. My cousin has no agreements payment cards or anything to show what she owes, what she has paid or what charges have been added to account.

 

My main concern is stopping them phoning or trying to contact her when she is released from hospital. I will gladly deal with this for her but need some direction.

Many thanks in advance

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Firstly, I would write them a letter stating that "Due to *client* (cousin) medical condition, under no circumstances are BH to contact them by phone or house call in person. Recovery from a stroke requires rest and a calm atmosphere, any harassment from BH would likely result in further medical problems and slow recovery"

 

or to that effect. look here for more info > NHS Clinical Knowledge Summaries - Clinical topic - Stroke and TIA...Recovery

 

I would send any letters special delivery or recorded as a must... both to head office and the store where the accounts are held.

 

I am sure there will be others along shortly to help out and hopefully put what I have but better lol

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Thank you so much for your speedy replies, will do as you advise. Just need some help regarding sorting out the account because I know from this forum they will not let us pay small amount to clear debt and if they add charges each week this situation will escalate. Any further advice greatly appreciated.

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Hi.

This looks like a difficult one...

 

I have read all the posts regarding Brighthouse but am still not sure how to tackle this problem for a member of my family.

 

My cousin has dealt with Brighthouse for a number of years and only this week we found out just what stress this has caused her. She suffered a stoke on Wednesday and unbelievably her main concern was with not being able to pay these people.

 

Yes, this is very typical. BrightHouse have an amazing ability to "brainwash" people into believing their BrightHouse payments are PRIORITY DEBTS... Which, of course, they are NOT.

 

I have managed to find out that she has been begging and borrowing to pay them £86 per week!! As she is on sickness benefit how on earth have they let her accumulate this debt?

 

You can guarantee that around 35% of that figure is made up with Optional Service Cover and Damage Liability Cover premiums. The ACTUAL weekly amount is probably nearer the £50 per week mark. The first stage in reducing this "debt" and making the payments a little more manageable would be to remove these extras right away. You will find instructions (and letter templates) HERE in order to do this.

 

From what I can gather a few of her agreements are nearing the end but she has recently acquired a lap top from them which was a present so she cannot give this back.

 

This is quite worrying... Unfortunately the laptop wasn't hers to give away. It belongs to BrightHouse until the final payment is made. Is the laptop still at your family member's address?

 

I know she has been very silly and irresponsible but I now need to help her.

I phoned Brighthouse today and explained what had happened, manager was sympathetic but said she needed to call in to make payment.

 

I said, 'not possible she is in hospital and it is likely that she will for a few weeks, I explained that illness will be long term and I don't want her pestered in any way'.

 

I offered to pay a small amount per week until debt is cleared (I think total debt is in region of £1000 but not sure) I emphasised that under no circumstances were we trying to avoid this debt but at the moment the situation is very delicate.

He clearly told me that if she didn't pay charges would be added to account and if necessary they would send somebody round to collect goods, after reading your great threads I knew enough to say fine but under no circumstances will they get entrance and this would be considered harassment.

 

The advice given in previous posts is good. Firm letter insisting upon no contact other than in writing.

 

What I want to know is should I send SAR and CCA request. My cousin has no agreements payment cards or anything to show what she owes, what she has paid or what charges have been added to account.

 

Yes, an SAR is needed here. BrightHouse will almost certainly pretend they have no idea of what you're talking about, and will insist they cannot comply, but stick to your guns. See this thread HERE for advice and guidance.

 

My main concern is stopping them phoning or trying to contact her when she is released from hospital. I will gladly deal with this for her but need some direction.

Many thanks in advance

Your main concern is for the walfare of your family member. Hope everything goes OK for for you.

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

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