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Barclays Contents Insurance and Crawfors Loss Adjusters


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Hi all

 

can anyone help with this or offer any advice please.

 

My fiance has recently submitted a claim for our living room carpet damaged due to a leak. although we have matching carpets through to the dining room, as there is a break in the carpet then the dining room carpet would not be covered so we now have to have mismatched carpets as the carpet we have cannot be matched on colour. this was dealt with by local companies coming out and having a look and we have been offered a cash settlement as they cannot match the colour of the existing carpet.

 

she also has submitted a claim for our settee which was ripped from the studs on the back of a pair of my jeans (stupid studs all over the pockets and jeans are now in the bin). this claim was passed to crawfors in Ireland. a gentleman by the name of Eamon called me and basically (not in so many words) told me i was lying and that he had never heard of this happening before and would need to see photographic evidence. i emailed the pictures to him. we have had to chase them lots of times and finally my fiance got hold of them and she was told that eamon was too busy dealing with more impoortant clients (nice customer service) but the message was to tell us that they are refusing our claim.

 

i was outraged and phoned barclays again and was told that they do not have a customer complaints office at barclays, if i wanted to complain i would have to speak with crawfords and let them deal with it......the matter was out of their hands.

 

My fiance wants to leave it as she doesnt like confrontation but i feel that they are calling me a liar and if i drop it i am admitting to being a liar (which i am certainly not).

 

any advice from you clever people.....suggestions.......

 

cheers

Lee

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I presume your contents cover included accidental damage. I suggest you write to Barclays insurers and tell them to pay up within 14 days or you will claim the cost from them through the small claims court plus associated costs ! ..and send it recorded/signed-for.

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I presume your contents cover included accidental damage. I suggest you write to Barclays insurers and tell them to pay up within 14 days or you will claim the cost from them through the small claims court plus associated costs ! ..and send it recorded/signed-for.

 

I don't think this will be very successful...

 

In order for me to get a full understanding, could you please answer the following questions?:

1) Has Crawfords attended the property?

2) Has a restoration company, such as Tadleys Group, been to your property?

3) How old is the sofa?

4) How much was it when you purchased it?

5) What claims have you had in the previous 5 years?

6) When was this claim submitted? (i.e. before, during or after the carpet claim)

7) When was the trousers disposed of? (i.e before or after the claim was reported)

8 ) What type of settlement are you looking for? (i.e. Repair, Replacement or Cash Settlement)

 

I don't think anyone can give you an effective answer without knowing the full facts. Well unless you want someone telling you to go to court or put in a formal written complaint..which is the normal answer you get on here.

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I don't think this will be very successful...

 

In order for me to get a full understanding, could you please answer the following questions?:

1) Has Crawfords attended the property? NO

2) Has a restoration company, such as Tadleys Group, been to your property? NO

3) How old is the sofa? 5 years

4) How much was it when you purchased it? £1000 ish

5) What claims have you had in the previous 5 years? 1 tv for £280 and the carpet for £435

6) When was this claim submitted? (i.e. before, during or after the carpet claim) during

7) When was the trousers disposed of? (i.e before or after the claim was reported) before the claim

8 ) What type of settlement are you looking for? (i.e. Repair, Replacement or Cash Settlement) anything

 

I don't think anyone can give you an effective answer without knowing the full facts. Well unless you want someone telling you to go to court or put in a formal written complaint..which is the normal answer you get on here.

 

lol i see a lot do sue them sue them on this site....not sure how much this is successful for people.

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Thanks for responding to my questions! Although, I have a few more...

1) Is the sofa part of a suite?

2) Why did you dispose of the trousers?

3) Have you still got the sofa?

4) Have you discussed the possibility of someone attending the property?

5) The TV claim, when was it?

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Thanks for responding to my questions! Although, I have a few more...

1) Is the sofa part of a suite? yes its the 3 seater and there is a 2 seater also

2) Why did you dispose of the trousers? my fiance threw them out as she was REALLY p1ssed with me lol

3) Have you still got the sofa? yes still got it

4) Have you discussed the possibility of someone attending the property? i asked crawfords to attend and they just wanted a photo

5) The TV claim, when was it? about 3 years ago

 

cheers dj and no probs with the questions, more than happy to answer them if it helps shed some light as to why they have rejected the claim.

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your joking lol, they asked me

 

how long ago did this happen?

how did it happen?

told me they could not understand how this would happen?

can you send me a photo?

 

they havent had any more contact with me since i sent the photo and they have told my fiance that they are rejecting the claim on wednesday just gone ...........thats it. not very professional or helpful.

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Call them on Monday and request that they issue you a formal repudiation letter. This will confirm the reason they are declining the claim and give you more chance to challenge their decision.

 

Upon receipt of the letter, I would appreciate if you could put the body of the text on here so I can try help you.

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