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    • stuff and all they can do .......they are TOTALLY powerless   and you are well used to dealing with REAL bailiffs anyway looking at your history   
    • ok Finally got home!   I'll try and keep it short however we finally got to an agreeable place   Walked over to sales as there was no more servicing could do especially as the aftersales manager quite simply said they will not be footing the bill. Spoke to the salesman, updated him and he was lost for words and had to ask me where things were left -  Requested senior management to come down - both head of business and general sales manager are off for half term.  That left the buying manager - ironically the same who purchased the car in for the dealership.  He was called downstairs but in the time that he did, he must have called the aftersales manager.   Once down, everything suddenly changed -  I was told they are now 'reaching a compromise' (I assume between the two departments) and it will be put right.  The part is being ordered, is on backorder for 2-3 weeks and once in, they will fit it. This of course means I am potentially out of my 30 day exchange/1000 mile exchange however appreciate I can drag it out if it came to rejecting it.    I got the aftersales manager to put in writing the part IS being ordered and if the part does not for whatever reason fix it, I CAN exercise the exchange regardless of how many days/miles I am out. --This was CCd to the sales manager, the service advisor and the buying manager stating he is accepting/making the decision in the absence of the two other managers.   So all in one- another wasted 5 hours there + the drive up/down but we are hopefully now at a point the final issue will be either permanently fixed or it will be the deciding factor of returning the car.  The part-ex has also gone so it's not like we could even just change back for now.   The part is scheduled to arrive pretty much the week of our due date which really messes this up in terms of transport/planning however we'll cross that bridge then - for now, I need to destress the other half who really did not need this especially with what is essentially for her the baby car    Could I ask - IF it does not fix it and we decide against the exchange - can we still reject?  If we can, what happens to the part-ex thats now gone/auctioned off?   I too believe 99% it will fix it but just curious.     Also just for anyone else taking an interest, the MMI unit that is faulty is not just the navigation but everything Audi - phone, radio, cd, sd card, service indicators, settings for the various components - its all part of the MMI brain.  And so the reason this is important that it is resolved is usually with this unit, if one part fails, it's likely the entire unit will fail.      
    • They don't have to care.  This is Britain - the biggest reaction will be some mild tutting.  The main goal now must be to keep the fear factor high whilst ensuring the pockets of the few continue to be lined.   
    • Cat 6 Marker then. Thats one of the worse you can get.  As @Andyorchsaid... You might need to go to the FOS etc to get this done. We had someone else who went all the way with Tesco and lost. Cat 6 Markers are very difficult to get removed.
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      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Newbie asks help again: BCW and Npower send meaningless "proof" of debt.

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Hi everybody, I’m posting here the latest updates about my problem with Buchanan Clark & Wells.

Couple of years ago, I stayed in a flat in London for about six months and a half, always paying all my gas bills from the beginning. Now BCW says that I have to pay £280 for unpaid gas bills, for the supply period that goes from 01/12/2006 (the day I moved in the flat) to 04/08/2009 (despite the fact that I moved out of the flat on 16/06/2007!).


1) they are saying that I never paid a single gas bill (for the period of time in which I was actually there, 01/12/2006 to 16/06/2007) and

2) they want me to pay for more than 2 years that I wasn’t in the flat anymore (from 16/06/2007 to 04/08/2009).


(Here’s the link to my first topic, which explains the beginning of the story in more detail)


Anyway, the people of the forum explained to me that the best thing to do was to send a “prove it” letter, so I did, and now they sent me this document that it’s supposed to prove my debt.


I don’t see how this thing can prove that I was using their gas for 2 years after I moved out, or that I never paid my bills for the six months that I was actually there.

But I’m not sure of how things work, so I wanna ask the people on the forum if they think that this document they sent me is enough to prove that I owe them money.

Also, on all the documents I received from BCW and Npower, one letter of my surname is wrong, could I use this to just say that this person is not me?

Or, what happens if I just completely ignore them from now on and don’t take any action?



Edited by 86.dll
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What happens if you ignore the fools is that they will send you another letter every couple of months or so. Usually threatning all kind of terrible things will happen. Don't worry, none of their threats are real.

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Hi Huff&Puff, glad you are still following me in this.


What I'm thinking to do now is to send another letter with recorded delivery and let them know at this point that I left the flat more than two years ago, and that they are asking me to pay for the time in which I wasn't there.

I will also mention that sending this pseudo gas bill now doesn't mean anything, and it doesn't prove I was in the flat using their gas for the last two years.

If after this they keep sending me letters, I will ignore them I guess.. but can't they take me to court if I do like this? I'd really prefer to avoid that!


Also, again, can I just play on the fact that my surname is wrong on their documents? (there is only the surname, not the name, and that has one letter different from the actual one)

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You won't get anywhere by arguing with them.



  • They cannot read
  • Thy ignore whatever you have to say
  • They don't care if you actually owe any debt, they just want your money



They can take you to court, but it's easy to fight them if they do. It is highly unlikely that they would though.

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Well I guess I will have to try and send this letter, so at least I will have done my part regardless of if they ignore it or not.

I'm desperatly trying to contact the agency that let the flat two years ago, so they can maybe write up some document that states that I left the flat in summer 2007, not two months ago. That would be a proof hard to ignore I think...

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If you left the flat two years ago and they have only just now asked you for payment toward this, whether it is yours or not,then you can safely say that they will be unable to get a single penny off you. They are only allowed to get payment from you if it is within 18 months of the final bill being sent, I will try and find the relevant thread where this is stated, but it is on here somewhere.



Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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Ok not exactly what I was looking for, but just as good.:D




Read through the above link. But for ease here it is cut from the website;

If a gas company has failed to send out a gas bill, they aren't allowed to bill you for any amount which dates back longer than a year.

Gas supply



The Billing Code;http://www.google.info/forums/showthread.php?t=1576




Edited by Bazooka Boo

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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This is great news Boo, I'm really glad you found this old topic for me.


There is only one problem now: as according to them I was still living in the place in august 2009, they won't recognise that more than one year has passed and that they have therfore lost the right to claim any money over old bills. According to their clock, it has only been two months.

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That is their problem. You have set out the situation for them, if they choose not to believe you, then it's up to them to prove otherwise. Which they won't be able to do. If they continu to harass you now that you have disputed the debt you can report them to Trading Standards. That usually shut them up.

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There is only one problem now: as according to them I was still living in the place in august 2009, they won't recognise that more than one year has passed and that they have therfore lost the right to claim any money over old bills. According to their clock, it has only been two months.


OK it still doesn't make you liable to pay for a Gas bill that isn't yours.


I take it that when you moved, you changed your bank details, ie. you informed them of your new address? You have other utility bills that you were liable for, showing the date from and too?


Again, none of that is really an issue for you, it just gives you peace of mind that you know that you have proof that you were never in that property until the date they claim.


As has already been said, it is up to them to prove that you do owe that money, and not for you to prove that you don't.


If your credit rating/score is something which matters to you then I would probably check it just to make sure they haven't added a marker on it, currently incorrect entries on peoples credit files can have damages claimed for, which stand at £1000 per incorrect entry:D


If nothing else, a simple short letter stating that you were not in the property from DD/MM/YYYY and that the bill has nothing to do with you, and you await their letter confirming that no further collection activity will be taken against yourself, should sufice.


If they write back saying you have to prove it, then again, it is for them to prove that you were living there when they say you were.



Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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The bill proves nothing.


I received seven bills in the one month all with different amounts ranginf from them owing me £500 to me owing them £1400, all based on their estimated bills - I don't think I have to tell you which way they went with the amount owing.


None of the usual CCA arguments apply and to be honest the 12 month rule on bills would be a very long shot as they seem very flexible with their dates


Make sure you keep your complaints in writing, don't even consider phoning their call centre, they will tell you it's been escalated when it hasn't promise you callbacks which don't happen and generally just try to pi$$ you off into paying them


I would suggest that you go through their (Npowers) complaints procedure to completion and then request NPowers final word on this matter. then go to the ombudsman, it's the one thing that seems to phase NPower, They settled on the morning the Ombudsman contacted them about my account.

Hope this helps



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The large print giveth, but the small print taketh away. ~Tom Waits, Small Change



Please note: i am not a qualified lawyer, any advice is offered in good faith and is based on my own and others experiences and a penchant for research and a desire to help others to empower themselves


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Certainly as Spamheed says, you will need to use and exhaust their own internal complaints procedure before most other organisations will want to take a look.


Hopwfully by the time you have exhusted their own internbal complaints procedure they will come to realise, you aint budging and they are wrong!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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