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Service agreement only needs to be held for 12 months?


crk81
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I requested to telewest that they provide a copy of my credit agreement and they have replied saying the following:

 

"I am unable to provide a copy of your service agreement. We are obliged to keep this for 12 months. As your account was opened on 12 July 2004 we no longer have the documents you request."

 

Is this right does anyone know?

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i think they have to keep documents for a reasonalble term - as the agrement covers 12months i think that anytime after that they can get rid of them...its determine what is classed as reasonable that is the problem.

People who haven't made mistakes, haven't made anything!

 

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yeah well its 12 month contract to start but i just thought if i continued to get services off them they would still have to keep the agreement, but nevermind, thanks for such a quick reply:-)

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