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    • Hmm, that is a challenge, my computer ability is limited to copy and paste, which I have included below. Is it very important? I can try and find out but I have the email reply and that is all, sorry   Friday, October 23, 2020 5:28:53 PM To: enquiries@idealwindowsolutions.co.uk <enquiries@idealwindowsolutions.co.uk> Subject: Order cancellation RF14127D   Dear Ideal Window Solutions,   On the 11 of June I signed a contract with you to deliver and install double glazed windows. I was promised to get it done within 8 weeks. The timing was very important to me, I made it very clear to you, and this was the main reason I chose your company. For all kind of reasons your promises did not materialised. After a number of phone calls and emails between us I have decided to cancel my contract with you. I am not prepared to wait any longer, also I have no intentions to install windows during rainy winter time.  Could you be so kind to refund me my deposit of £100 pounds. If after winter time you will get your problems with your suppliers solved please give me a call, maybe we can try again. I will need  new windows anyway. Kind regards,
    • An update - The salesman who has dealt with most of this is off on Mondays which never helps and the senior service person there who I spoke to last week is also off all week.   I got a call from a service advisor today confirming the booking but was concerned I was waiting - explained (again) the story and he understood but on his job card, only had that he had to investigate the tyres and not necessarily replace.  Someone either is not communicating or I've been told lies.  I have gone through the recording and the salesman clearly states he has gone to upper management, discussed it and we will be replacing the tyres and battery to sort everything out.   Sat nav will be resolved tomorrow and they'll be looking at the broken sun visor.  I have also emailed regarding the gearbox service - I have a good friend working at Audi servicing at another group and he had mentioned Audi should be carrying out servicing if due within 4 months or so and this was.  I raised it pre-collection a number of times and was shutdown each time with "if a service needs to be done, it will be done"   Fast forward to today when I got the job card to sign in advance, it clearly states: Date: 20/10/2020 (our pickup day) Carried out MPC & oil service Haldex Reqs gear oil service.   The Gearbox service is due at 38k and the car was sold at 35500 well within the 4k which is probably why their own systems have flagged it. Haldex I'm not sure - this seems to be every 20k I think so due in 4.5k.  Oil service I can't see how they did it as the service history we got from them (verified by another dealer) was from September.   Lets see what they say tomorrow - I have flagged it with the service advisor from today but got no response.   Ironically, the friend did mention they've had other POA buyers book their car in elsewhere only to be told various handover bits were not done - I thought it was typical dealer rivalry talk but maybe there is truth in it.  
    • The Garde Bridge Project which never took off lost £43 million of public money.
    • Hope this works. These are the two letters which came with the copy of my CCA. Letters sent with CCA 21-10-20.pdf
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Welcome Doorstep visit *URGENT*


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He wanted to see my bank statements to make sure I wasn't spending on 'luxuries'!!! Cheeky sod

 

I have to comment on this, it is totally unacceptable and they have no right. . . unbelievable. hope you told them so....... cant believe they actually ask these kinda questions and less informed people would do this.

I am a consumer helping other consumers. Together we can and will make a differance. Please double check any information or advise I may give as I like yourself am learning as I go along in life.

1) give a small donation to this site to keep it going because without this forum I would know nothing.

2) Use your experience to help somone else on another thread.

 

Please do not PM me, my mail address is my username at this site address . I will not under any circumstances give out advise or help through mail, only on the open forum, however feel free to mail me to point me towards your thread and general talk etc.

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well they said to me once when I was looking for work (I had been unemployed for 12 months) "you cant be looking very hard for a job if you have been out of work for a year"

 

On their own telephone scripts I have been labelled a trouble maker who needs reeducating in the welcome policies proceedures.

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we found that stated on our computer notes.

 

"We must have a meeting with Our Customers and re educate them. Show them they can`t keep messing us about" NICE!

 

Cheers MARK

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hi you probably have sorted your problem but for anyone else, i work for a doorstep lender and you need to inform that it is a silent account i.e you dont want your husband to know. Also under data protection laws if they were to call at your house they cannot even mention the company they work for or the reason they are calling, they must leave a sealed letter if they are asked to leave a message at the door. They can threaten all they like on the phone or the door they are not even allowed to mention the word court! you can make arrangements with them to repay debt and dont be put of if they say thats not enough, they just want more.. if any one else has problems with these type of companies please get in touch..

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I hope you have that in writing. They cant label you anything as all customers have to be treated fairly.

 

to me that could be construed as Libel!

 

 

hmmm, must read the laws regarding libel. That could be a good one to sue them for

 

is it defamation of character ?:D

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we found that stated on our computer notes.

 

"We must have a meeting with Our Customers and re educate them. Show them they can`t keep messing us about" NICE!

 

Cheers MARK

 

I think welcome forgot that they are supposed to be a responsible lender as opposed to a loan shark (allegedly!!)

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Well I used to work in recruitment and we had to be really careful of the notes we put on about people, even to the point of describing what they looked like - we used to be able to take a pic so we could remember them in the 100's we interviewed, but had to stop that and put a description instead, but it had to be really vague and no personal comments and certainly nothing that was our opinion about them...not sure if this would be the same, but any person could send us £10 and we had to allow them access to complete file, paper and computer notes and if they found anything bad they could sue us!

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I am sure there is some Act about the information that is stored and if you have a copy of something like that on your 'notes' then I would have thought you could get somewhere. I wouldnt have thought we would have had it thrown down our throats in the recruitment industry unless there was some legal vein to it.

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Sorry to hijack your thread, but could I just ask a general question regarding data protection... if Welcome call me on my mobile and I say that it's me when they ask, shouldn't they still go through security questions before discussing the account? I just challenged the lovely lady from Welcome on this point - her view was that she'd called my personal mobile which is a private number!! Fool.

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Sorry to hijack your thread, but could I just ask a general question regarding data protection... if Welcome call me on my mobile and I say that it's me when they ask, shouldn't they still go through security questions before discussing the account? I just challenged the lovely lady from Welcome on this point - her view was that she'd called my personal mobile which is a private number!! Fool.

 

scarlet I believe that they have to ask you security questions but then welcome never do!!

 

not sure what the rules are if you dont get asked but I want to find out

 

where are our legal experts tonight ??

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They are not allowed to contact you at work and if you answer the phone when they call, under data protection they have to ask you security questions, probably your date of birth. Where i work we are not allowed to carry your employment or next of kin details on our computer system in case anyone was to hack into our system, again data protection.

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Christmas48 - I wasnt aware they couldnt call at work? They called me yesterday - was highly embarrassing, you know the scenario 'yes, no, cant talk'...awkward to say the least - I called back later and ripped the guy to pieces for it. It was funny cos he was saying stuff like 'why answer if you cant talk'...er its a work phone and doesnt say who is calling so am I supposed to just ignore all work calls and get the sack and he went on saying well we call your mobile, why dont you call back - you never leave a message mate so why should I....he then said 'Oh can I have your password'....too late I said you have been discussing info with me - he said 'confirm your password', red rag to a bull 'no' I said like a spoilt child...he said 'I will end the call'...good I said!

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Sorry to hijack just wanted to check something. I've already sent a cca which they've failed on, although they're claiming my re-write didn't need a new agreement!!!! The 'welcome guru' that is post has advised me to re-issue a cca plus send an Subject Access Request, done today......but........wha t happens if welcome go ****'s up before they comply??? Can my 'debt!!!!' (ha ha) be passed on to some mickey mouse dca??? Do i need to also lodge my complaint with someone???

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dont even get into a conversation with them i know its hard. see if you can tape the phone conversation or take the persons name and job title. they cant speak to you like that and if i ever spoke to anyone like that i would be pulled up on it.

 

Just say to them that they are not allowed to call you at work and to put it in writing. they think that if they hassle you then you will just give in and pay them.

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just sit tight for now. if they do go belly up its likely that all thier accounts will be sold on to another company, this could take ages and they have to verify you first. just wait for a letter, unless you fancy winding them up and just ring them all the time, that seems to be what they do with everyone else!!!

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Well you know what that did cross my mind! I was going to ring them just to annoy them seeing as they do it and pretend it wasnt me and start asking them awkward questions and see how they like it!

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