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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Door Step Collections (Scotland)

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Hi I have received a letter from Moorcroft threatening me with a door step collection visit should I fail to respond to their letter. I have sent off a CCA Request as recommended by this forum. Does anyone know of a draft letter that pertains to doorstep vists under Scots Common Law, such as the one in the forum library for English Common Law. Ta in advance Podge fae Kelty:-)


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REgards... Remember to Support Our Troops :lol:

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AFAIK doorstep visits are not allowed north of the boarder.


ignore them



please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



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DX100UK Thanks for that piece of information puts mine and the wifes mind at rest.


REgards Podge :lol:

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REgards... Remember to Support Our Troops :lol:

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I would send them this version that I found on a post(thanks to original author)




I refer to your threat to send an agent to my home. I have previously told you that all communication in this matter must be in writing.


It appears to me that your threats are an attempt to apply psychological pressure, which is a breach of the OFT Guidance on

Debt Collection. In addition, behaviour which creates an intimidating or hostile environment constitutes harassment.


Should you ignore the above, you should be aware that I will not speak to any caller, save to ask them to leave at once. If they fail to do so, the police will be called. Any call will also be reported to the appropriate enforcement authorities. You should further note that cctv is in use at this address with both audio and visual recording and will be used as evidence in any complaint.


If you do not understand this letter, you should seek professional advice.

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I'm in Scotland and I've dealt with these clowns much to my satisfaction. First off, read the Protection from Harassment Act and scroll to its Scottish provisions. Here's the link:-


Protection from Harassment Act 1997 (c. 40)



Read it, study it; it is one of your weapons - along with the CCA 1974 - against these ****. Section 8 is the one you want. As to doorstept visits, the OFT is clear about this and you are welcome to use the text below that I've sent to DCAs in the past:-


' As to home visits, please do note that under OFT rules you can only visit me at this address if you are invited. Neither you nor your colleagues nor any agent operating on behalf of XXXX Ltd is welcome at this address and you should take note that I revoke any license under Common Law for you or any your representatives to visit me at my property and if you attempt to send such a collector/agent to my home, you will also be further reported for harassment and I shall seek damages for a delict of trespass. You would also be liable for conspiring in a delict of trespass by acting in defiance of my instructions and sending someone to visit me nevertheless. Should it be necessary, I will obtain an interdict from the Court to prevent you carrying out your threat'


'Delict of trespass' is peculiarly Scottish. Just mention Scot's LAw to theses folk and they'll go quiter than a church mouse!


Go for it.

Edited by FlyboyAgain
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AFAIK doorstep visits are not allowed north of the boarder.


ignore them



There is no actual clarification on that.


I would chuck this at them, as well:-


Land Reform (Scotland) Act, 2003, chapter section 6 (1)(b)(iv) States:-


6 Land over which access rights not exercisable



(1) The land in respect of which access rights are not exercisable is land—






(iv) comprises, in relation to a house or any of the places mentioned in paragraph (a)(ii) above, sufficient adjacent land to enable persons living there to have reasonable measures of privacy in that house or place and to ensure that their enjoyment of that house or place is not unreasonably disturbed;


It's all about interperation the Law and i think subection 1(b)(iv) is more than enough to warn these guys not to come anywhere near you!

Edited by FlyboyAgain
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Hi all, Thanks for the information and I will use this in reply to their letter (Moorcroft). I will keep you updated.





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  • 3 weeks later...

I have recieved the following 2 letters from them both dated the same day.

No 1 is regarding a visit

No 2 is in reply to my CCA 1974 Request





Moorcroft Debt Recovery Limited

Home Collections Division

P.O. Box No. -17, 2 Spring Gardens, Stockport, SKI 4AJ.

Telephone 0161 475 2811. Fax 0161 477 3864.


Date: 02/11/09

Moorcroft Reference.


Client Reference.





Dear MR Xxxxxxx


Our records show that despite our letters to you, you have defaulted on the agreement we reached with

the result that you are now in arrears for the sum of £30.48.

As a result of this your account has now been passed to our Home Collections Division for action. This

may involve our local representative calling at your home address within the next few days to try to

assist you and to seek to establish how you propose to settle the balance outstanding.

If however you wish to continue paying direct to this office you must send a payment to us for the full

amount of the arrears. It is stressed that this payment must reach us no later than 10.00am on


We would emphasise that if no satisfactory agreement is made with us or our local representative you

may leave us with no alternative but to recommend to our client that they instruct solicitors to

commence legal proceedings against you without further notice.

Yours sincerely,



Debt Recovery Manager


Please note we are open Monday to Thursday 7.15am to 9.00pm, Friday 7.15am - 7.00pm and on

Saturday 8.30am to 4.00pm




__ To make payment using your debit card please



Moorcroft Debt Recovery Limited

Moorcroft House, P.O. Box No. 17, 2 Spring Gardens, Stockport, Cheshire SK1 4AJ.

Telephone 0161 475 285S. Fax 0161 477 3864



Date: 2nd November 2009



Moorcroft Reference:





Client Reference:


Dear Mr Xxxxxx

Re: Orange Personal Communications Balance: £30.48

Further to your recent communication, I write to advise that the credit agreement is paperless therefore, they can not provide a copy of this.

Yours sincerely



The question that I need answered now is do I reply that as there is no contract do I have no debt to pay

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REgards... Remember to Support Our Troops :lol:

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I have had lots of fun with Mr Martin. Funny, I never hear from him, now.


Home visits division - my rear-end! they're trying to initmidate you, that's all.


Perhaps - if you are sure there is no debt -just write to them stating that you acknowldeg no debt to them or any client of theirs whatsoever. It is best to have some reply as evidence. And don't phone them!

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'Paperless' agreement? They have to supply you with a copy of a web form that you've filled out. HAvning not done this I am not 100% sure on how to handle these ones but I think there is a box you should have ticked agreeing to the terms? Anyway, they need to furnish you with something.

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Thanks Flyboyagain, I shall draw up a letter tonight using the template that you put on earlier and let you know the outcome. There was no webform filled out as it was done via mobile phone with nothing to sign!

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REgards... Remember to Support Our Troops :lol:

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I take it the debts for a Mobile, if so..............








Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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First off to quote another 'CAGGER'


'It's a long walk from Stockport to Scotland'


They DO NOT do door step collection in scotland for a whole host of reasons, it's just a standard letter they send.


This will be followed by the Moorcock Pre School division or pre court division as they prefer to call it, this will go on for several months eventually this will get passed to other pond life, APEX in my case who will send the same boring letters.


It's also interesting to note that none of my English debts have been pursued north of the border, not one.

We live in an unmoderated country why should the net be any different?

Bring back free speech we miss it!

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