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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Anyone had a refund yet ?


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Hello. I'm new to all of this and probably if I spent enough time reading all the posts I'd get an answer - but I'm impatient.

 

Obviously I'm thinking I'll go after Lloyds for 6 years of charges on a now closed account and I roughly understand the process and will go through the template letters.... but ..... has anyone actually had their money back or are we still at the guinea pig stage ?

 

Thanks

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Everyone seems to be getting their refund - but be prudent. treat yourself a if you are a guinea pig

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  • 3 weeks later...
Hello. I'm new to all of this and probably if I spent enough time reading all the posts I'd get an answer - but I'm impatient.

 

Obviously I'm thinking I'll go after Lloyds for 6 years of charges on a now closed account and I roughly understand the process and will go through the template letters.... but ..... has anyone actually had their money back or are we still at the guinea pig stage ?

 

Thanks

 

Mgizmogpc here, yes, just got one to day, in full, I filed Court Docs, they acknowledged, then entered a defence, but before I could return the Court Allocation Questionnaire they folded ( £3,000 almost ) so go for it matey, yeehah!!!!icon10.gificon10.gificon12.gif

all ideas and information exchanged willingly, bounce the ideas around,it helps everyone at the end of the day, good luck to you all and God Bless...LoL Graham & Yvonne

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Well it is Lloyds bank,but their credit card.

 

Got refund of charges after sending L.B.A.

 

I might have skipped a letter (1st request) and gone straight for l.b.a.by mistake they didn,t admit charges were excessive(i,m not saying serious correct admin charges are wrong just excessive ones for profit)"But as a gesture of goodwill i am arranging to refund the two charges.

 

If when i find its actually refunded do you think i should write and thank them?I,m inclined to as they capitulated quite quickly.Although like i said didn,t admit Penalty Charge excessive.

 

keep it up everybody.....

 

Lloyds credit card L.B.A.17th March/acknowledged 29th March,will reply in 5 working days.7thApril just before filing claim got positive letter back

john r

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They did offer me full settlement but I didn't agree to the conditions they attached. The thread is here: http://www.consumeractiongroup.co.uk/forum/showthread.php?t=3391

 

They filed their defence and I am returning my court allocation questionnaire tomorrow.

 

Lotta

In my case exchange of 3 in 1 Cards for 2 in 1 cards, no confidentiality etc. I hadn't written a cheque for years so I didn't need it and there are no defaults on my account. Be patient...icon12.gif

all ideas and information exchanged willingly, bounce the ideas around,it helps everyone at the end of the day, good luck to you all and God Bless...LoL Graham & Yvonne

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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