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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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v RBS and Sainsburys bank Visa


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HI

Ive just posted my two letters after spending all last week looking at this site. Thanks for all the information. Its a good site.

I have sent one letter to the RBS and another to Sainsburys bank Visa.

The only thing im concerned about is that I have a Mortgage with the RBS, if it goes to court and they close my account down can they then ask me to find a new mortgage provider. Sorry if this is a silly question but its been on my mind. Can anyone help.

I will keep you posted on my fight with these companys

thanks

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Had usual reply today. saying sorry for any dissatisfaction of the charges. Saying that the charges are fair,reasonable and transparent.

they have also said if i disagree can i let them know the dates and amounts of the dispute.

Just to double check. I dont have to provide them as they know how much they have charged and when. Or do i have to give them to them. Please can someone confirm for me.

thanks

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Hi Pauline

Put a schedule of your charges with this letter and better to give them 14 days, if it has to go to court it shows you gave them a reasonable time to respond.

mairi

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  • 3 weeks later...

I've got exactly the saem situation with the Royal Bank!!! I have a big credit card bill with them, and mortgage.

 

That is the only thing that has prevented me from taking action against them.

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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  • 2 weeks later...

Hi just an update

I got a letter from sainsburys bank visa yesterday. After sending them the "letter before action" they have said they will give me half of what i asked for. BUT i have to sign a form saying thats full and final payment. So today i am preparing the letter to go to the small claims court. Do they really think we will only accept Half our money back ! not this girl !!!

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  • 2 weeks later...

Looks like you and I are going to be going through this at roughly the same time but with you a few weeks ahead! I'll be right behind you picking up whatever scraps of leave of Sainsburys in your wake!

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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