Brighthouse Repo Help

[youngy105]

Hello,

 

A bit of help needed if that's ok people.

 

Myself and my partner purchased a 42" Baird LCD Refurbished TV from BH back in June. We did all that was required and settled back to wait for our new TV to arrive. 3 weeks later we still had no TV, twice we took time off work to stay in and nothing arrived, nor did any phone calls advising what was going on. My partner rang the store who advised a call back would be required which never came. 5 weeks after first visiting the store the TV was finally delivered and, I'm glad to say, has worked perfectly ever since.

 

That's not the important part. In mid August we moved to a new house and advise BH that we were moving and due to this would require a payment freeze for 2 weeks only as what cash we had was urgently needed to decorate the house and more importantly to feed ourselves. The assistant said she'd need to speak to her manager and get back to us. To this day nobody has gotten back in touch.

 

Now, some bloke has just this minute turned up at the door claiming we owe 51 days back pay which needed paying there and then otherwise he'll take the TV away. My partner refused to let him in the house as a) he had no identity to say who he was and b) he could have been anyone...just because he had a clipboard doesn't count.

 

My partner explained the situation, basically stating the ball was left in BH's court and since nobody has been in touch over the request for a payment freeze or overdue payments she'll contact the store to sort this out. The gentleman said that was no longer an option and then asked were we refusing to let him into the property which we replied yes. He never really explained what was going to happen next apart from those magic words that seem burned into the mind of BH's employees 'someone will be in touch'.

 

Basically, I'm just asking to know where we stand on this. I can see it from the store's point of view that we are behind with payments but we did everything by the book regards the move. We informed BH of the new address and the new house telephone number. Strangely, it seems none of the people who we used as references have been contacted by BH either so we're really puzzled as to what to do. We know we should have gotten in touch with the store but with moving and myself being made redundant it's just one of the things that's been forgotten. We never set out to pay a few times and disappear because we did everything we were supposed to.

 

Any help would be greatly appreciated.

 

Thank You

[padre]

yougy105 In asking for two weeks grace and they in essence refused you they themselves have created this problem . phone them up say you are prepared to pay this account but under no circumstances will you hand the goods back If they have any common sense they will sort this out as they will be the losers AND THEY KNOW IT. They will probably offer you a rewrite ,they in essence put your weeks in arrears to the back of your account It doesn't cost you anything only the fact that you will finish paying for the account 5/6 weeks later than first intended Really the ball is in your court so stand fast . padre

[ian6pot]

Exactly the same situation i had,house move and all.

You will find BH will not play ball even when you try to be up front with them and they will make the situation worse.

Stand firm and never ever let them in no matter how official they seem as they have no right what so ever.

They will belt up eventually.