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    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
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Forthcoming holiday - since booking learnt substantial building works at hotel


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This is a pre holiday query rather than the more common post event!

 

We have a holiday booked on 1 November to Tunisia for a week. At the time of booking, there were no "information" messages regarding the hotel or anything on our booking confirmation, Trip Advisor reviews were good, etc.

 

Having checked Trip Advisor this week every complaint is a bad one and they are bad ones in relation to building work that is apparently taking place over 12 hours a day [6 til 6]. Having looked on the tour operators website yesterday, there is now an "information" warning when you go to book the hotel for these dates [it says "building works are ongoing, please contact XXX before booking for more information"].

 

We've contacted the tour operator who've said there is a new spa and gym being built and room refurbs being done. They'll put a note on the booking to request a room as far away from the noise as possible but from everything we've read, the noise can be heard everywhere within the hotel resort - poolside, beach, etc.

 

Obviously we need to move quickly on this, I think our main concern is we get there and find it's really noisy, do we have a leg to stand on ie requesting another resort? Of course we could be worrying about nothing but having now read lots of travel review sites, it doesn't look good....

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If you wern't pre-warned of this when you booked, you can ask the tour operator to move you to another hotel. Remember; your contract is with the tour operator so make sure you get it sorted BEFORE you go. You will want written confirmation with the new hotel's details on. DO NOT rely on the tour operator saying they will find you a room as far away as possible in the same hotel because once you are there, you may find you are stuffed.

 

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Yep and we were just told they'd make a request for us to be as far away as poss from the noise which I guess is the easiest solution for them.

 

Thanks for both the replies, we just didn't know what grounds we have, and obv do want to sort before we go!!

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The tour operator knows about the problems at the hotel. You really need to ask to be moved to another hotel before you go. I will refraize that INSIST on another hotel.

 

Has the op got a branch / high street agency you are Dealing with. My point being is that you need to put your requests in writing or email. If you are dealing in a branch put your requests in writing and get them to stamp or sign it to say they have recieved a copy.

 

Nobody books to spend their holiday on a building site. Best get it changed now as it will be difficult to claim compensation for a bad holiday after you go knowing of the problems.

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Yep and we were just told they'd make a request for us to be as far away as poss from the noise which I guess is the easiest solution for them.

 

Thanks for both the replies, we just didn't know what grounds we have, and obv do want to sort before we go!!

 

Not good enough, ring the tour operator (the people you paid the money to) and insist they move you to another hotel/resort otherwise you will be seeking a total refund.

 

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Hi,

 

Firstly, you need to check who your contract is with. Who did you book through? If you used an agent, which Operator/ Supplier have they booked the hotel with. Is it a "package" holiday? OR are the flts/hotel/ transfers booked seperately?

 

Not wanting to bore you too much with the detail, but if its not a package, the supplier who booked the hotel may not be "Principal" which means that the contract may well be with the hotel, not the supplier or operator.

 

Easiest thing to do (If you have not already sorted this out) is list the complanies you have recvd any documentation from, by email or otherwise.... I'll try to tell you if its package or not, and if not, if the hotel supplier acts as prinipal or not. Sounds confusing but it is quite important, as if the contract is with the hotel, you may have problems trying to be moved!

 

Just to give you some background of who I am, I'm a Travel Agent of 10 yrs, and though I do not have any formal training in consumer law, I do understand certain aspects of it and will always try and give the best advice possible, from an experience point of view:razz:

 

Regards

 

Heidi

I am not a legal expert, any advice I give is based purley on experience or opinion.

Please tip the scales if you feel I have helped you!! :D

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The Tour Operator (principal) will monitor building works but only has a duty to notify you prior to departure about works that will have a major impact on your enjoyment of the holiday. Problem is, they inernally audit and score on a grading scale of 1-5, 5 being the worst effected, so basically self regulated, but they do have to comply with ABTA guidelines in this respect. If this is the case they must offer you a cancellation and refund free of charge (ie no admin fee) or an alternative holiday and refund any difference if the alternative is cheaper. If the alternative is more expensive, you will have to pay the difference. There is no entitlement to compensation.

 

If you get there and fnd a poroblem take plenty of photos for evidence. Complain in resort and fill in a customer complaint form while you are there. Insist on this even if the reo tries to fob you off. Keep a diary of how you are affected. If you dont comlain in resort you must complain within 28 days of returning. Dont just rant.. set out all of the issues and provide photogrpahs. The first few responses will always be a knock back, but keep on.

 

Abta offer an arbitration service which is a hearing dealt with on paper. It costs you £80. You fill in your form, Tour operator replies by Defence. You can comment on the Defence further and then the matter is referred to an independant arbitrator for a decision. The key to this is it will cost the Tour Operator just short of £400 minimum costs just to be able defend (more if your claim is worth a lot more) so usually they will pay up without a fight if your claim is worth about £800 or less. Even if they do defend this is a good alternative to Court proceedings.

 

Hope this is of help to anybody reading.

 

I am ex tour operator legal department. I have probably dealt with some of the claims on this site and probably been moaned at about too!

 

Dont Just book it!!!!!!!

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Bluefairy,

 

Is it still the case that ABTA will only offer arbitration after 3 dissatisfactory responses from the operator? Just interested as this used to be the case. :confused:

 

Thanks in advance:p

I am not a legal expert, any advice I give is based purley on experience or opinion.

Please tip the scales if you feel I have helped you!! :D

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Hi Heidi

 

No, you can issue arbitration anytime, but obviously the TO should be given opportunity to respond ton your complaint

 

 

 

Sailor Sam, know what you mean matey but its nort part of your contract to be stress free - thats "mere puff" - and yes that really is a legal term!

 

Love Blue x

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Hi Blue, thanks for cleating that one up for me :)

 

Agreed bout Sailor Sams post too. I know it sounds harsh but at the end of the day, thats the way the cookie crumbles.

 

H

I am not a legal expert, any advice I give is based purley on experience or opinion.

Please tip the scales if you feel I have helped you!! :D

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Hi all, thanks for the posts and sorry for such a slow reply - I thought I got email notifications for replies but obviously don't!!

 

We phoned the operator as already stated, they just said they'd do best to minimise noise etc. We wrote and emailed them as well and heard nothing for over a week just a standard automated "we've received your email" reply. On Tuesday [27th] we had a letter dated 14th October advising us of building work going on, guess this was lost in the post or something.

 

Anyway, to cut a long story short we finally find another number to call the tour operator on. They said all they could do was move us to another hotel and we would have to pay for the transfer but they'd knock off admin fees and £100 "as a gesture of good will." We've argued, tried everything, but in the end have paid the extra £130 to move. It's frustrating, not only the ££ when we were never told about it in the first place, but stupid things like we've now got to rebook our seats on the flights etc.

 

If anyone has any advice thanks, but if not thanks for everything so far and fingers crossed we have a good week and good weather!

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Just back! Can you post here or PM info / process please??

 

Bit frustrated to say the least to have moved and paid extra, and then have building work in "new" hotel - they were replacing the bar windows, which was by the pool, so not so relaxing sunbathing as they "smashed out" the old windows to replace them, amongst other bits and pieces they were doing....

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Hi

 

You need to do a letter to the tour op about the complaint, the pre departure issues and the issues while you were there, as you do have to give them the opportunity to respond before proceeding with further action. You will get an acknowledgement telling you they have 28 days to investigate as per ABTA guidelines. That is true, they do have 28 days from the date of their acknowldgement letter. Just respond saying you require their offer of compensation on or before the expiry of 28 days failing which you will issue ABTA arbitration proceeindgs against them without further recourse to them. In the meantime contact ABTA in London and ask them to send you the forms, so you will have them ready. One of the forms will be a pre arbitration notice. Stick by your guns. If you dont have your compensation offer after 28 days, you can send the TO the pre arb notice detailing the claim and they then know you mean business. Otherwise just issue your claim with ABTA by sending the forms and any supporting docs to them with your payment (£74.30 I think). TO then has 28 days to file a defence. You will get sent their defence by ABTA for your further comments. The TO wont have any other opportunity to comment after their defence has been filed unless you bring up entireley new issues. All the papers are then sent to an independant arbitrator for a decision, and if you are successful, a compensation award.

 

Dont forget to leave CAG a donation if you are successful please!

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