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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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mackenzie hall letter this morning

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hi all


i dont know if this is in the right place first of all, and apologise if it isn't.

i am new to the group which i stumbled upon this morning whilst brosing for some info on Mackensie hall and wow they seem to be pestering quite a few people.

anyway back to this letter i got this am, i thought it was strange as it didn't give any acknoledgement to what,how much,who to etc etc only our ref ........ client ref....... and we are attempting to contact the above named person regarding a personal matter.......... please ring telephone number .......... quoting ref number, this is in my wifes name and to our address but we aint a clue as to what it is about, do we ring to find out or do we write a letter asking,

can anyone suggest anything please because on reading some of the posts regarding this company my wife would get very upset by there ways and i would just lose it with them if the were to be very demanding





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Ignore them. They only buy debts that the other Pond Life have dumped. They probably sent several hundred letters out to similar sounding names in the hope that they might CONvince someone into paying

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....and they are well known for chasing debts that are statute barred....

PLEASE NOTE - I am not a legal expert, what is stated is my own opinion and from what I have learnt from this forum and my own experiences.


DEBT COLLECTION LETTER/SAR/AGREEMENT TEMPLATES ARE HERE - http://www.consumeractiongroup.co.uk/forum/content.php?65-legislation






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Just File the letter away for your reference, they are nothing whatsoever to be afraid of!


The letter they have sent is a breach of the OFT Debt collection Guidelines anyway, and I would have thought that by now they would have learned that CAGgers laugh at their inept attempts to fleece people into ringing them and handing over their money.


Send a copy of their playschool threatogramme to the OFT, and Trading Standards Via Cosumer direct.



They will empty your wallett!


The Office of Fair Trading: Contact us

Consumer Direct




2.1 It is unfair to communicate, in whatever form, with consumers in an unclear,

inaccurate or misleading manner.

2.2 Examples of unfair practices are as follows:

a. use of official looking documents intended or likely to mislead

debtors as to their status, for example, documents made to resemble court


b. leaving out or presenting information in such a way that it

creates a false or misleading impression or exploits debtors'

lack of knowledge

c. those contacting debtors not making clear who they are, who

they work for, what their role is, what the purpose of the

contact is

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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thanks all for the quick response's and i will file it away till they contact again, (hopefully they wont)


and may i say what a great site there is so much info and help i am gonna spend hours reading posts thx again


by the way how much roughly do people donate to help the site out as i would gladly give something to help out with the running costs




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Storytime: Muck Hall = street beggars.?


Think about it, they stand there all day saying 'spare some change mister' and some people are daft enough to give them some. How do you know they really need that money, or what they will spend it on. It's illegal to beg in the street, giving them money is aiding and abetting.


Muck Hall send out loads of letters, "give us some money", some people are daft enough to. Who says they are entitled to ask in the first place? Loads of info on here about why they are wasting their time sending a letter to anyone who's spent any time at all on the CAG site.


They rely on intimidation and threats, if they word a letter in such a way that it seems they may send the boys round or could syphon your wages for the next 10 years, then some people have not read the words properly and missed out the vital ones like 'may' or 'could' - meaning nothing really.

Be good to those who give you advice that helps - click the star to give them your thanks by way of a reputation credit.


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I received one of these this morning too,shredded it for the hamster,sleeping soundly now.


Cheap bedding i know,but saves money:D

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I received one of these this morning too,shredded it for the hamster,sleeping soundly now.


Cheap bedding i know,but saves money:D


Muck hall - every little helps.




(are we allowed to say that ?)



If you think I have helped you, please add to my reputation by clicking the star button to the left.


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I received one of these this morning too,shredded it for the hamster,sleeping soundly now.


That made me smile:D

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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