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    • I haven't sent them anything, is there a way to retract this?   I am also unable to upload the PDF as I do not have a way to redact any personal information, however the defendants are as follows:  
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    • and here is the Hermes response:   Intention I intend to defend all of this claim   Signed I am the Defendant REDACTED Hermes Legal Department 19/10/2020
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My laptop screen is now black and white with lines in the corner???ehhhh


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Hey there experts...

 

Just wondering if you can offer any help or if you heard of this problem that occured..Gotta love acer lol

 

I was watching something on iplayer...left room, camt back in and hald the screen on the top section was now black and in corner had different color lines...Now whenever I turn it on , I get no screen, just thesee lines in corner and black and white sections on screen

 

I am under warrinty and have to take it in for repair but do you think i will lose the data?

 

The woman also said if it is a software problem, I will have to pay? I thought my warrinty covers everything?? But does it sound like a hardware issue....And is there anything I can try before I send it in...I literally have no windows screen showing up, I can still hear the noise when it turns on..But no picture just the black and white with the weird lines in the corner..

 

What the hell happened? And what can i do ( without losing data)

 

thanks

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6920/6935? black line starts just to the left or right of the webcam?

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  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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O no no , the lines are on the actual screen,When I turn on the computer , it is black and white and all sorts of weird lines in the right hand corner of the screen..I can hear the start up noise, but I see no picture..

 

Shoul I take the lappy to a store to get the to back up the date to another cmputer??

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Try connecting it to an external monitor. If it works, then it is a hardware problem. Use the opportunity to back up your data and then get it repaired or exchanged etc

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right no worries reason i asked is that those models have a known issue with a small hairline crack starting at the side of the webcam, this would show up as a black line or blob, would cause part the screen to go white, and possibly have multicolour lines coming off where the crack is

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Sorry , you are speaking to a compuyet NOVICE..if that lol..When you say connect it to a different monitor what do you mean? Connect what?

 

My dad has another computer , can I conect my laptop to that? My friendsaid it sounds like a replecement screen problem so in that case Acer could take it in and the data would not be touched....

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yep your dads monitor would be fine, theres ussually a port on the rear/side of the laptop.

 

plug the screen in and turn the laptop on hopefully it should show on there

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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ussually the largeish blue one if its white it might not work

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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It will either be a problem with the screen or the graphics chip in the laptop, both being hardware problems. The only software problem that would prevent something appearing would be a problem with whats called drivers but seeing as its happened after being used before its going to be one of the above.

 

Even if it were a software issue you would still see everything on the screen up to windows loading up.

 

To plug the monitor in you are looking for a socket on the side or back of the laptop which has lots of 'pin' holes in it, the same shape as the end of the connector on the monitor.

________

\........../

\ ____/

 

Sort of that shape, with more lines of holes :) If you don't get an image up I would say its a graphics chip problem, if you do its the laptop monitor.

 

On reading your reply above, if it is the laptop screen or chip they ...shouldn't... need to touch the harddrive (where all the data is)

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Without your screen you cannot enable a second monitor.

Get yourself a usb hard drive caddy, take out your drive and plug into dads desktop to upload. Probably you'll need a sata caddy being a recent laptop.

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You can enable a second screen without the first screen.

 

The Blue socket should be fixed (hardwired) to your fathers monitor. Plug into your laptop. Switch on the monitor. Turn on your laptop. The monitor may work first time. If it does not there should be a key on the laptop keyboard that will "cycle" through Monitor1, Monitor2, Monitor1&2. This key may be different on different laptops. My Dell laptop has a small light blue symbol of a square/rectangle next to one of the "F" keys along the top row. Some have a dedicated key for monitor control, possibly with letters A and B next to it. As you cycle through hopefully your fathers monitor will flicker to life.

 

Once I had to try ever key along the top row until the second monitor worked. DO you have the laptop manual?

 

Good luck,

John

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With regards to post #14 you will need to hold the usually blue FN key (bottom left on my laptops) then whilst holding press the button that looks like 2 screens or has something like LCD / Screen (maybe as an image). Most of the time however a laptop will default to use both if it can at startup. If after pressing the button and scrolling through all the other buttons on top (whilst holding FN) its going to be the graphics chip rather then the monitor.

 

Its not a software fault at all, otherwise you would see something before it loads windows, if you want a back up find a tech minded friend who has an external harddrive caddy, or take it into a computer shop and get them to back it up before you send it off. They really don't need to touch the harddrive however, but they might just ship you out a completly new laptop instead of repairing it (not likely but possible)

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Hello, Thank you for contacting Acer.

 

Regarding your enquiry,

The engineers have deemed the damage to be cosmetic damage to the panel, this would be a chargeable repair.

 

My laptop is Aspire 5738Z (AS5838ZG) which is one of the product quoted on their website to be faulty..

 

 

There is no way I am paying for this problem, surely lcd problems are covered in the warrinty

 

 

AGAIN!...So what should i say this time??

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When did you buy it? Essentially you would need to find some form of proof it was a manufacturing fault and not one of accidental damage (which Acer are now claiming).

 

When did you buy the product btw?

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Well I bought the product in 2007 but the last time I sent the laptop in for repair, I suddenly got this brand new laptop..So that one has only been around a month or 2 old..It is brand new..It is my word against theirs and I know I have not damaged the laptop...I don't even know how you would to cause the screen to change in the way it has? So wht should I say ?

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Write to them requesting the report stating the exact "cosmetic" damage. Claim that you see this as an inherent fault, and that the product was not of satisfactory quality (not durable). This will have to be done via the retailer however and not Acer.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Did you send your original laptop to the manufacturer? or did you take it back to the retailer whom then sent it to them?

 

If you bypassed the retailer going directly to Acer then iirc you wouldn't be covered by the SOGA. If you did everything under the guidance of the retailer you would still have your contract with the retailer.

 

If you did the former, just going to research to see where your contact lies and see if its covered under the SOGA or if not your rights, so bare with me after your reply

Edited by blitz

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Did you send your original laptop to the manufacturer? or did you take it back to the retailer whom then sent it to them?

 

If you bypassed the retailer going directly to Acer then iirc you wouldn't be covered by the SOGA. If you did everything under the guidance of the retailer you would still have your contract with the retailer.

 

I got a etended warrinty from the retailers a few months ago, I sent my laptop into acer as that is what I have always done.The website I bought it from is technoworld..Does that mean anything?

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If you have an extended warranty does that not cover accidental damage anyway? Not saying you should claim on that yet but provides an option

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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If you have an extended warranty does that not cover accidental damage anyway? Not saying you should claim on that yet but provides an option

 

 

Dear Customer:

 

We certify that you have subscribed to the AcerAdvantage Warranty Extension Program (the "Program"), and that your subscription has been accepted by Acer. Terms and conditions contained in the Acer Product Limited Warranty included in the Product packaging are an integral part of the Program. They continue to apply to your purchase, including all limitations and exclusions contained therein.

 

In addition to the terms contained in the General Warranty the following services are available to you until the expiration date listed above:

 

- Extension of the services described in the Limited Warranty to 3 years after the date of purchase.

- Priority Repair Service

- 1ST YEAR INTERNATIONAL TRAVELLERS WARRANTY - ITW

- 30% discount on the purchase of a second battery for your notebook, if ordered directly from the Acer Call-Center and debited to a credit card.

- Access to phone, fax and on-line technical support for the entire duration of the extended warranty, without any further charge other than the telephone costs.

- Notification of special offers and promotions when available through authorized dealers.

 

 

 

I am not sure what the acer warrinty covers but do you know? Sorry I am very basic at all this

 

http://docs.google.com/gview?a=v&q=cache:LQOgYXgCYD4J:www.provantage.com/acerwarr.pdf+Acer+Product+Limited+Warranty&hl=en&gl=uk&pid=bl&srcid=ADGEEShCPYtrV7_TAnt-BdMAzp1ks9HeTaxq2Ivc-jdxRdEAnXd2mB8IXwEGd8smIbpPTU5K7HvvpHAoI8Zq48ConkMZ3NInhiThEjzZ8LDlu5ti4jQYQyqDd8s5EFYtbODIj7PzcTDd&sig=AFQjCNF2mpUykLkuSbP7vTJWOLDiDJsC3w

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