faulty iron nobody taking responsibilty please help me

[bizzi_bodi]

I bought a tefal iron in september 2008 the iron went faulty in june 2009 whereby the iron was leaking water and the tank was leaking water aswell the iron cost me £200.00. I contacted the company i bought the iron from however at first they were unwilling to take responsibilty and so i wrote to them and tehy agreed to repair the iron. When the iron came back the faults were still there and so i contacted teh company asking for a replacement nobody ever got back to me eventhough i wrote to them emailed them and called them a number of times. I then contacted my credit card company to get the money back they sent me a letter stating it was too long since purchase and there was nothing they could do..so i wrote to them still nothing back. I also wrote to tefal explaining that an iron costing £200.00 should last more than 6 months i was given detaisl of their repair centre who arranged for teh iron to be taken away and repaired. The iron came back repaired last week it worked fine the first week i had it however i have just tried it again and it is once again leaking water.Please help what can i do....I am in tears at the moment.

By the way forgot to mention online store was electrical shopping direct.

[buzby]

The repair has not been completed successfully, so your route to satisfaction is to reject the rapir and ask them to look at it again. (As only they would be in a position to authorise a replacement if they deem it unrepairable.

[Conniff]

electrical shopping direct.

 

Nothing comes up in google under that name, have you a link to the site please.

[bizzi_bodi]

The link is http://www.electricshopping.com/shop/

 

I have been contacting them since June to say that the repair is unsatisfactory however there supposed engineer keeps calling me to tell me i am using the iron wrong....how can i be using it wrong when everytime i switch it on it short circuits the house.I really dont know where to go from here.

[kiptower]

the company is in north london you can ring ( better to write ) them and tell them they have seven days to correct the problem, or you will be contacting trading standards, recent problem a mate had with them soon as he told them he was contacting TS the sorted his problem within 2 days

 

 

Electricshopping.com Limited

PO Box 42355

London

N12 8YP

 

Tel: 020 8829 0777

 

Registered in England, number: 05048784.

electricshopping.com limited is part of the Tomorrow Group.

The registered address for the company is:

electricshopping.com limited

C/O SC&C Chartered Accountants

Finchley House, 707 High Road

London

N12 0BT

Edited October 10, 2009 by kiptower

[bizzi_bodi]

I have already wrote to them stating i will be contactting trading standards and i have emailed them stating the same thing however i have still had no response.

[kiptower]

contact the T/S that covers London N12 ASAP, i think its Barnett Council

 

or Consumer Direct

[buzby]

Can I correct one clear misconception - you can contact Trading Standard and Consumer Direct, but they are not the 'next step', as they are only sources of ADVICE. If I had received a letter stating this, I wouldn't respond, as I would be expecting you to obtain their advice. Neither organisation will take up the kudgels or your behalf and force a response. Ifr you were using it as a 'threat' it doesn't work that way - they may give you advice on what to do next, but not much more.

[MARTIN3030]

If you have kept everything in writing,and you are still getting fobbed off,then time to get tough.

Trading stardards would intervene but only if you have exhausted routes of complaints and can show proof of that.

You should consider sending them a prelim letter informing them that you will take this to the small claims Court and seek costs for doing so,if they do not resolve this.

[bizzi_bodi]

Thanks all i think my next steps will be the small claims court as i have exhausted all options available....do you think it might be an idea to complain to the fsa?

[MARTIN3030]

It will do no harm to complain to any of the regulators with whom they are subscribed to.

Worth also a complaint to any trade body to which they are affiliated to.

Under the 2008 unfair trading regs its a breach in failing to upholdf and comply to any recognised code of practice.

I think to fully cover yourself in compliance with pre action small claims protocols,you should be requesting a copy of their complaints procedure too.

A 14 day prelim letter followed by a LBA should give adequate compliance

 

However-dont threaten County Court action unless you are determined and prepared to

follow it up-you would be amazed at how many say they will but dont do it-thats why in some respects it does not frighten them into acting !!