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    • Well, we have also been done by Yewtree Cars/James Harrison! We bought a Land Rover Discovery from him off a dealer site on 28th December 2020. He advertised it as 1 loving owner (true, I tracked him down on Facebook, really nice guy!)   throughout the advert WOW full dealership service history, WOW new cambelt, WOW new MOT, WOW full valet including decontamination clean WOW, WOW, WOW!!!   We paid £4500 for the car plus £280 for delivery from Solihull to Winchester. He sent 3 texts reminding us to ‘look after the delivery guy cuz he’s a top man’! Soon worked out that HE was the delivery guy!   They dropped the car off and scarpered. It was dark when it arrived, initial thoughts were it was disgusting inside. I have never seen such a filthy interior. He even left his sweet wrapper inside.   He drove the vehicle down to us (we thought that we were paying for a transporter). It was running on fumes, so we took it out to get fuel. Straight away noticed automatic gearbox slipping. Not a good start.   Next day messaged dealer asking for the receipt, twice, he said that he was in Dubai (in his dreams!) for 2 weeks but would send it when he got back. Before he delivered the car, he said that if we weren’t happy he would personally come and collect it.   Sent him a message (I like to keep proof of conversations) to say that we certainly weren’t happy and wanted to return it. His reply was - SOLD AS SEEN, YOU GOT A CHEAP CAR!   Thinking we would have to cut our loses, we had a new gearbox put in, only to find that the crankshaft had also gone and then the bottom part of the engine had to be replaced. Also the suspension at the front was leaking oil (mentioned as an advisory on the previous mot, which he said had been done). He forged an entry in the service book saying that it had just had a cambelt change (false Land Rover stamp), confirmed by previous owner and Land Rover.   So, after 8 weeks of being at the garage and £7000 - YES £7000! later we certainly did get a cheap car from him. Are we going to let this go? NO!   I have found out his real name and I am going to pursue him through the court until I get this money back. He is the worst kind of confidence trickster, a liar and a thief.   We will have no hesitation in scouring Solihull for him, whatever it takes.  
    • So for various reasons, which 'm happy to discuss and debate, largely driven by the available sites apparently being O/AZ, and with the 2nd dose being 10-12 weeks after the first O/AZ apparently giving very little protection from the new strains appearing O/AZ efficiency apparently being about 55-65% with one dose and Pfiser giving much better and wider protection from a single dose I'm NOT going for the O/AZ and giving up the chance of faster better protection from pfiser even if it means waiting a couple of weeks.    
    • @Andyorch   I didn't know that. Thank you.
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    • Yes, was received.   Sitting on my hands has never been a strong point.    
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Betfair keeping my money


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Hiya folks,

 

hopefully someone can give me some advice on this.

 

 

I have a few accounts on the betting exchange betfair, recently their verification team e-mailed me for further verification details for my accounts, so I duely sent off scans of bills, passport etc and a few hours later I got e-mails saying both accounts have been validated, but when I logged in it was still saying my accounts were suspensed.

 

Then a couple of hours later I got this follow up e-mail:

 

Dear Stuart

 

On further consideration of your situation is has come to our

attention that you have opened multiple accounts with us and have

been engaging in promotion abuse.

 

Please note that you may only register for our promotions once. I

would like to draw your attention to part of the terms and conditions

for our promotions:

 

"1. The Promotion is only open to the new subscribers of

Betfair - online sports betting exchange, bet on football & horse racing fixed odds ("the Betfair Website") who have been referred via

football/rugby etc bet... These users must have provided betfair.com

with their verified debit or credit card details and not yet bet on

the Betfair Website.

 

4. Betfair.com reserves the right to exclude you from the Promotion

and from the Betfair Website if it believes that you have tried to

benefit from these promotions by using more than one user name. In

such instance, you shall not be entitled to participate in the

Promotion and betfair.com shall not be obliged to provide reasons to

you for such exclusion."

 

In this instance it has been decided that your accounts will remain

permanently closed. The funds held within the accounts cover the

monies you received from us by breaking our terms and conditions by

engaging in promotional abuse.

 

Yours

 

 

 

Alex Taylor

 

 

Now, I have had several betfair accounts, but I have certainly not engaged in promotion abuse as they say because each time in each account I have bet a couple of hundred pounds at a time, which is hardly the actions of a promotions abuser.

 

I have a genuine reason for using several accounts in the past, this is for depositing purposes as you can only deposit with one paypal account or bt click and buy account per betfair account, and I have several paypal accounts, so the only way for me to keep my betting funded was to open new accounts.

 

If I have used a promo code more than once, then I apologised for that, and told them it was a genuine mistake and gave the evidence mentioned above, but they now seem to be ignoring me.

 

They still have £399.32 of my money within the suspended accounts and say they will keep it to cover the costs of my so called promotion abuse, but I find this grossly unfair.

 

I have betted thousands of pounds with betfair and they will not be down money because of me, they earn comission on any winnings I have and bets that I lose, so I dont see why they should keep my money.

 

The reasons I have stated above are genuine and can be proven, as they will know, but they are just ignoring my e-mails.

 

I know that using a promo code more than once will be against their rules and I have made a genuine mistake - but can they just keep my money like this?

 

does anyone know how I can fight this? and recover my cash

 

Many thanks

 

Stuart

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Was it won using the promotions?

 

not directly no.

 

although both accounts may have benifited from the promo

 

i.e. a free £25 matched bet on each account.

 

but the accounts have been active for a while and would have seen a good bit of turnover.

 

I have deposited much more than £25 on each account.

 

Betfair will have made plenty of comission from me, I dont mind them closing my accounts if they have to but I am really annoyed that they just want to keep my money and ignore my e-mails.

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Guest NATTIE

What you might want to say to them is to deduct any gain that you had from promotion codes that you were not able to have and to refund the remaining amount

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What you might want to say to them is to deduct any gain that you had from promotion codes that you were not able to have and to refund the remaining amount

 

When they were still communicating with me , I offered to do that, and they said I could have £24.

 

They said the total ammount of credits I got were 382.73 , which doesnt quite calculate.

 

I am not convinced by this, and even if that was the case I dont think they can just keep my money.

 

Because like I say its not as if they are down money - they have made plenty from me in commissions and I have a genuine reasons for opening other accounts for depositing purposes, and if they were willing to reason and review my case they would see this, but they just hide behind the data protection act.

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ask them how they calculated £24

will try that mate, but the b**tards will probably ignore me or hide behind Data Protection Act.

 

I can actually still log into both accounts and see the money, but I get a message saying the accounts are suspended.

 

When I call the help desk their staff are just reffering me to e-mail the verification team who keep accusing me of this promotion abuse and ignoring.

 

But I am not willing to let them keep my cash, and will continue to pester them.

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what is your username on BF?

HSBC Current - Prelim sent 14/07/06 £585 claimed :shock:

Halifax Current- Prelim sent 14/07/06 £176 claimed:eek:

HSBC Current- LBA sent 25/07/06 £585 claimed:cool:

Halifax Current- LBA sent 25/07/06 £176 claimed:cool:

Claims settled 12/08/06 Halifax £176,HSBC £485 :p

A & L Switching Bonus 03/02/09 £100

Citi Financial Europe PPI reclaim 02/06/09 £1890 :cool:

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I could highlight your case on General Betting if you're banned.

HSBC Current - Prelim sent 14/07/06 £585 claimed :shock:

Halifax Current- Prelim sent 14/07/06 £176 claimed:eek:

HSBC Current- LBA sent 25/07/06 £585 claimed:cool:

Halifax Current- LBA sent 25/07/06 £176 claimed:cool:

Claims settled 12/08/06 Halifax £176,HSBC £485 :p

A & L Switching Bonus 03/02/09 £100

Citi Financial Europe PPI reclaim 02/06/09 £1890 :cool:

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on the forums yes-someone might be able to help on there?

HSBC Current - Prelim sent 14/07/06 £585 claimed :shock:

Halifax Current- Prelim sent 14/07/06 £176 claimed:eek:

HSBC Current- LBA sent 25/07/06 £585 claimed:cool:

Halifax Current- LBA sent 25/07/06 £176 claimed:cool:

Claims settled 12/08/06 Halifax £176,HSBC £485 :p

A & L Switching Bonus 03/02/09 £100

Citi Financial Europe PPI reclaim 02/06/09 £1890 :cool:

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sorry, infact when I tried to post a message it said I couldn't.

 

 

could you please post up the following for me:

 

Hiya folks,

 

hopefully someone can give me some advice on this.

 

 

I have a few accounts on the betting exchange betfair, recently their verification team e-mailed me for further verification details for my accounts, so I duely sent off scans of bills, passport etc and a few hours later I got e-mails saying both accounts have been validated, but when I logged in it was still saying my accounts were suspensed.

 

Then a couple of hours later I got this follow up e-mail:

 

Quote:

Dear Stuart

 

On further consideration of your situation is has come to our

attention that you have opened multiple accounts with us and have

been engaging in promotion abuse.

 

Please note that you may only register for our promotions once. I

would like to draw your attention to part of the terms and conditions

for our promotions:

 

"1. The Promotion is only open to the new subscribers of

Betfair - online sports betting exchange, bet on football & horse racing fixed odds ("the Betfair Website") who have been referred via

football/rugby etc bet... These users must have provided betfair.com

with their verified debit or credit card details and not yet bet on

the Betfair Website.

 

4. Betfair.com reserves the right to exclude you from the Promotion

and from the Betfair Website if it believes that you have tried to

benefit from these promotions by using more than one user name. In

such instance, you shall not be entitled to participate in the

Promotion and betfair.com shall not be obliged to provide reasons to

you for such exclusion."

 

In this instance it has been decided that your accounts will remain

permanently closed. The funds held within the accounts cover the

monies you received from us by breaking our terms and conditions by

engaging in promotional abuse.

 

Yours

 

 

 

Alex Taylor

 

 

 

Now, I have had several betfair accounts, but I have certainly not engaged in promotion abuse as they say because each time in each account I have bet a couple of hundred pounds at a time, which is hardly the actions of a promotions abuser.

 

I have a genuine reason for using several accounts in the past, this is for depositing purposes as you can only deposit with one paypal account or bt click and buy account per betfair account, and I have several paypal accounts, so the only way for me to keep my betting funded was to open new accounts.

 

If I have used a promo code more than once, then I apologised for that, and told them it was a genuine mistake and gave the evidence mentioned above, but they now seem to be ignoring me.

 

They still have £399.32 of my money within the suspended accounts and say they will keep it to cover the costs of my so called promotion abuse, but I find this grossly unfair.

 

I have betted thousands of pounds with betfair and they will not be down money because of me, they earn comission on any winnings I have and bets that I lose, so I dont see why they should keep my money.

 

The reasons I have stated above are genuine and can be proven, as they will know, but they are just ignoring my e-mails.

 

I know that using a promo code more than once will be against their rules and I have made a genuine mistake - but can they just keep my money like this?

 

Many thanks

 

Stuart

 

 

many thanks

 

Stu

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Am sorry but to them your reasons of opening up several acounts as each only accepts one paypal account etc probably won't stand up - why do you need to fund from different accounts? etc etc

 

And you have broken their t&c's

 

1. by having more than one account

2. by using introductary promotions more than once

 

think yourself lucky there was an online poker player who lost ~ $100k as he had more than one account and they shut it.

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I used different paypal accounts because those were the ones that had funds in them and the ones I could use at the time.

 

They will see that on any betfair account I have ever had there has been a different method of funding it.

 

I am annoyed at their lack of response and don't think myself lucky as it was a genuine mistake and now they are keeping my money, whether I broke terms or not.

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think yourself lucky there was an online poker player who lost ~ $100k as he had more than one account and they shut it.

 

ps , how do you know this, is there a link to the story or anything?

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The 2+2 Forums: "JJ-Land - All JJ Posts Here!" AKA "What really happened..."

 

and I had an online account closed for 'money dumping' there is little you can do

 

em the situation is a tad different.

 

the above case is a different company, relating to poker fraud, they guy admits to cheating so the company are quite entitled to keep his money.

 

what is money dumping?

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I managed to contact a lawyer within betfair and reached a settlement of keeping my account open and retaining £160.00 io my money.

 

I will let Betfair keep £250.00 since I had used the promo code more than once.

 

But keeping my account open and retaining £160 of my money is much better than them keeping the lot - I am more satisfied now.

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  • 2 weeks later...

I took advantage of 2 different promo's, the paypal free 15 quid and the 25 quid worldcup. To be honest, i didnt study the t&c's fully.

 

I dont leave any money in there, as i only bet for fun world cup etc and would lose far too much money on big bets.

 

Did i abuse the promo's also? Should i ditch one or both of the accounts?

 

Thanks for your thoughts, Mike

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