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Due to an incompetent check-in girl our 4 cases were delayed by5 days on a 14 day holiday in Dominican Rep.At first Direct Holidays said the girl was employed by an agency but I did not accept this excuse & asked for £200 compensation.They sent £100 only so I issued a writ via the net & they then offered £200 plus court fee of £50. As the case was to be heard in my local court I rejected the offer & after 1 month they agreed to meet my claim in full eg.£400 plus fee.

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