Wonga - write off?

[gibbo2003]

Hi All

 

I have recently set up a payment plan with Wonga and they have been really helpful (which i was not expecting)

 

Today I recieved an email stating my loan had been settled (IT WAS OUTSTANDING £1170 yesterday) and I can now reloan???????

 

I dont want to contact them and bring it to their attention ... but I went online and I now have a clear account balanace and they have give me the option to reloan -

 

 

Does anyone know if i keep this email stating my account is cleared...do I have legal rights for the balance to be cleared as it was their error they have wiped my account?

 

Help please - has this happened to anyone else ?

 

Thank you

[sillygirl1]

Yes, its happened to me, they are up to something, you will then receive 48 hour emails from Gothia Ltd to try and get money from you. Gothia will offer you about a 3rd less than Wonga are claiming.

 

Then you will get a lovely varigated blue letter from Wonga telling you that you will shortly be hearing from Gothia and to pay Red Castle Recoveries... the letter will be dated a month or so after they have 'transferred' the funds.

 

DONT go onto the website as it leaves tracking cookies on your PC and will try to 'grab' any bank details you enter.

 

I do hope you have changed your bank account completely to stop them lifting funds.

[gibbo2003]

Thanks

They dont have my new account details. would it be worth while ringing them and explaining the email so i can stay in the agreement with wonga?

[sillygirl1]

No, it would not be worth ringing them, you will only be coerced into giving out your details and be bullied into making a new agreement at a higher rate.

 

I would WRITE to Wonga and send a copy of their email (or email them and explain) don't talk to them at all - it will only frustrate you.

[gibbo2003]

Ok will do Thanks for your help! cant wait to get rid of it all

[mjc007.5]

Hi Gibbo2003,

 

Sound advice from Sillygirl1.

 

They are up to something - as well as the experience she outlines the "reloan" will be to try and get you to give up new account details. This appears to be an increasing tactic by a number of these firms when you have done the wise thing of changing bank accounts to put your weekly/monthly income out of their reach.

 

I think might be worth writing to them with a copy of the email - thanking them for confirming that the liability is now settled and see if it plays out as Sillygirl outlines (one thing is very clear from dealings with to many of these firms there is NO consitency in their approach - this firm have been completely reasonable with some on here and absolutely evil to others).

 

Other than that as Sillygirl1 says proceed with caution and high level of suspicision.

 

Best of luck

[la2006]

This happened to me, I think a few weeks ago. I thought it was a system error - clearly their up to something, ( lucky my email block any links to their 'survey') They may send a email like this the next day.

 

You may have recently received an email from us stating that your last loan from Wonga.com has been repaid. We can confirm that this has been sent to you in error and that your loan remains outstanding.

Currently you still owe £.....[/font]

We have sold the debt you owe us to a specialist debt collection company who will shortly be contacting you with regards to your arrears. They have been advised that production of the email that you have been sent in error today will not constitute proof of payment and that you will need to make arrangements with them to settle this debt.

 

You remain unable to borrow money from us so please do not apply for further credit.

 

What you should do next

 

You should wait for contact from the firm that has acquired your debt and you should then immediately contact them to agree a way to deal with this matter.

 

We do apologise for any confusion that this may have led to.

Yours sincerely ,

The Team at Wonga

[PlumFairy]

MMMM I had a 'survey e-mail the other day :?

[mjc007.5]

Hiya Plumfairy,

 

If you clicked through on it worth giving the PC a spring clean (virus scan, spyware etc) just in case....

 

Best to treat links from all these firms as spam and file appropriately

[PlumFairy]

Hiya Plumfairy,

 

If you clicked through on it worth giving the PC a spring clean (virus scan, spyware etc) just in case....

 

Best to treat links from all these firms as spam and file appropriately

 

Will do. They don't have my new bank details and have no intention of giving them to them!

 

[sillygirl1]

Watch out for the phone call pretending to be HR trying to get you to confirm your bank details - again a dodgy tactic, however they called my mobile and I said as HQ is only up the road I would do it in person.... and they pretended to be my bank and I said I would confirm stuff in a branch rather than on the phone for security. Their devious ways know no bounds.

[Dichotomy]

I'm a customer of Wonga and I regularly receive their surveys. There seems nothing devious about this email and I used it to give feedback about their service, which you could do too.

 

Thinking that they are sending spyware and viruses to get your bank details is WAY over the top. This sounds like some futuristic sci-fi film!

 

Sillygirl - If Wonga sold your debt to Gothia Ltd then why would they continue to chase you for the money? Maybe Gothia is behind these dodgy tactics...?

[gibbo2003]

Hi Guys

 

Quick update.

 

A member of the Wonga collections department has contacted me today.

 

He has apologised for the previous emails and has re-emailed me the agreement.

 

I have logged online and everything is back to normal. so my payment plan is set back up.

 

I have all the details on email. So looks like i dont have to worry any further

 

Thanks for your support

[JMW69]

Hi Gibbo

I defaulted with wonga last thursday and they have sent template emails asking me to call- i have emailed them with offer to pay but no reply= should I call them to set something up - just worried the interest will continue to accrue= have DMP but can't add to plan but have said I would but would rather pay them reasonable amount= any suggestions

[gibbo2003]

My advice is be patient until a collections manager tries to get in touch..

 

dont feel pressured or worried about repaying the loan yet.. just try enjoy your own money!

 

I had sleepless nights wondering whats going to happen next but I stook to my guns and kept sending email after email with the payment plan. A collections manager call Alan sent me an email saying he would help me set up a payment plan. As soon as I called Alan he was very understanding and we set up a payment plan over 7 months. I am also able to pay via standing order so they have no access to my bank account at all..

 

once the payment plan is set up ... STICK TO IT!! .. your account will soon go down with no more calls from the company.

 

Hope this helps!

[JMW69]

tHANKS gIBBO

wHO DID YOU EMAIL - WAS IS "THE TEAM AT WONGA" OR 'COLLECTIONS AT WONGA"/?

[bub1]

I set payment plan with Wonga, they have been very helpful all they way through.

I didnt set up a standing order and pay direct into their Bank Account which is better for me.

 

Email the collections team at wonga.

 

Bub1