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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Is it possible to SAR a insurance company

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I was wondering if it is possible to obtain all information that an insurance company holds on you, which would include all correspondence between insurers, medical consultants and employer?


If it is could you please advise on how to do this and if there are any template letters.


Thanks in advance

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Hi Gallache,


You can request data that anyone holds on you by sending them a SAR. There are templates but I think these are charges orientated- can someone confirm?


This only entitles you to view information held about you.


Can I ask why it is you are wanting this, as someone with experience in the related area may be more experienced to assist?

Insurance Guy

If I can offer any help I will....

I have experience in Fault, Non-Fault & Disputed Liability Motor Claims for vehicle damage and hire, and some experience in Personal Injury Claims



If I've helped- please click my scales :D




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Hi Insuranceguy,


I have been ill for the last 3.5 years and went through 4 life threatening operations, I have one more corrective procedure to go early next year.


My employer has group income protection policy which has been paying me 60% of my salary up until now. They have now informed my employer that I have been deemed fit to hold down a part time, flexi hour office job. This was never my position with my employer my contract position included 70% of time on world wide travel. Needless to say my employer doesn't have a position available which would suit plus I can't guarantee my hours of work due to my illness.


I have requested a copy of my consultants latest report to them however haven't seen this to date.


I definitely don't feel I am able to return to work at this present time in any shape or form and plan to fight this all the way.


Hope that gives you a better understanding any advise would be greatly apperciated.

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The Insurance company might not comply as it is for easily acessible data. The Insurance company might hold your data by your employers name...


It would be easier asking your Employer for copies of your Occupational Health Records. Some employers will disclose the information voluntarily, some will want a SAR.

Abbey - owed £3260 - Paid up.


Barclays owed £2500 - Paid up.


Halifax, Mint & Egg - next on the hit list


Dont click on the scales - I'm quite proud of my little red dot! - As the little red dot has gone - click away!!!!

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