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    • Many thanks for the replies and advice!   I what to send this email to the Starbucks CEO and the area manager. Your thoughts would be appreciated.   [email protected] [email protected]   Re: MET Parking PNC at your Starbucks Southgate site   Dear Ms Rayner, / Dear Heather Christie,   I have received a Notice to Keeper regarding a Parking Charge Notice of £100 for the driver parking in the Southgate Park Car Park, otherwise infamously known as the Stanstead Starbucks/McDonalds car park(s).   Issued by: MET Parking Services Ltd Parking Charge Notice Number: XXXXXXXXX Vehicle Registration Number: XXXX XXX Date of Contravention: XX.XX.XXXX Time: XX:XX - XX:XX   After a little research it apears that the driver is not alone in being caught in what is commonly described as a scam, and has featured in the national press and on the mainstream television.   It is a shame that the reputation of Starbucks is being tarnished by this, with your customers leaving the lowest possible reviews on Trustpilot and Trip Advisor at this location, and to be associated with what on the face of it appears to be a doubious and predatory car park management company.   In this instance, during the early hours of the morning the driver required a coffee and parked up outside Starbucks with the intention of purchasing one from yourselves. Unfortunately, you were closed so the driver walked to McDonalds next door and ordered a coffee, and for this I have received the Notice to Keeper.   It is claimed that the car park is two separate car parks (Starbucks/McDonalds). However, there is no barrier or road markings to identity a boundary, and the signage in the car park(s) and outside your property is ambiguous, as such the terms would most likely be deemed unfair and unenforcable under the Consumer Rights Act 2015.   I understand that Starbucks-Euro Garages neither operate or benefit from the charges imposed by MET Parking. However, MET Parking is your client.   Additionally, I understand that the charge amount of £100 had previously been upheld in court due to a ‘legitimate interest in making sure that a car park was run as efficiently as possible to benefit other drivers as well as the local stores, keeping cars from overstaying’.   However, this is not applicable when the shop or store is closed (as was the case here), as there is no legitimate interest. Therefore, the amount demanded is a penalty and is punitive, again contravening the Consumer Rights Act 2015.   As the driver’s intention of the visit was genuine, I would be grateful if you could please instruct your client to cancel this Notice to Keeper/Parking Charge Notice.   Kind regards
    • I received the promised call back from the Saga man today who informed me that the undertakers have decreed it IS a modification and they will need to recalculate a quote individually for me. However it all sounds very arbitrary. The more I think about it, and with help from forum replies, the more I am sure that it is not a modification. If for example the original seatback had become damaged by a spillage or a tear, I would be entitled to replace it with the nearest available part. The problem is when it comes to a payout after an accident, there is no telling what an individual insurer will decide when he notices the change. I am still undecided which of the two best routes to go with, either don't mention the replacement at all, or fill in the quote form without mentioning, and when it comes to buying the insurance over the phone, mention it at the time.
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    • LFI is spot on. In fact you could sue UKPC for breach of GDPR, as UKPC knew full well right from the start that their case was hopeless.  They should never have asked for your details from the DVLA. Take some time to think if that is a road you want to go down.  
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welcome finance - account in dispute - or is it?


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Hi Post

Hope you dont mind but am sending you by email some welcome agreements that i cant seem to make add up. Dont want to go shooting my mouth off if I am wrong - I know you are very busy but please could you look over them for me and see if I am right in what I think?

 

Many Many thanks

electric

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Hi Post

Just wondered if you have had a chance to look over the paperwork I sent you yet?

 

Wondered where I go from here - the Branch is still phoning daily, still chasing for me to VT, and have given me a new Branch Manager.

 

Regards

electric

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  • 2 weeks later...

Hi all

Dont know what to do. Sent off my letter of harassment ages ago and received reply saying they are allowed to ring me if my account is in arrears. Sent off the non compliance of cca letter and therefore account was now in dispute. Had a letter back saying our letters had crossed in the post, and my SAR had been posted. Had 3-4 telephone calls per day since. Spoke to local branch today who said the dispute had been stamped resolved on my account, and the dispute was the telephone calls. Explained to her about my letter of non compliance - she said she can print off a cca and i can collect it tomorrow and bring my account up to date because the defaults go onto the credit files today. I said she couldnt put a default on my credit file. She said I havent made myself clear in what i meant by a cca and now that i have it there is no reason not to pay.

 

Where do i go from here? do i just carry on paying and do nothing else. I last sent a letter to nottingham on 18th Sept suggesting that they read my letter properly as i was writing to complain about not receiving my CCA and not my SAR - havent heard back yet.

 

confused, fed up electrik

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Are you going to collect the cca tomorrow from the branch? If you do, tell them you want an up to date statement with it. Take it home and have a good look over it for anything untoward :)

 

I already have a copy of cca that was in with my SAR - not going to branch tomorrow. Trouble is I dont know what i am looking for. Picked up a few things and sent them to post to check out for me.

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now why did she say she could not print off your cca

 

until they give you your cca and statement of account,

welcome can bog off

 

saying they are going to default you is rollocks as its in dispute

 

Hi Post

she said she can print it off for me to collect tomorrow. I have had cca and statement of account in the SAR - sent it to you a couple of weeks ago - have you had time to check it out for me yet?

 

I dont think the branch or Nottingham know if the account is in dispute - unless I havent done something I should. Last thing I did was send a letter from here for non compliance of cca - does this mean i have put the account in dispute? If not, what should I have done?

Thanks for your help

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electric

 

i had a major computer hard drive crash

lost every thing

 

seems you slipped through the net

 

can you re-send please

 

sorry to hear that.

will resend now - to your email address

thanks so much

 

electrik

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electric

 

i had a major computer hard drive crash

lost every thing

 

seems you slipped through the net

 

can you re-send please

 

Hi Post

have re sent all info. Please can you confirm you received ok as i set up new email account to send it.

thanks

electrik

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Dont let them bully you electric, you have rights and they will abuse them if you are not strong with them regarding telephones etc. I was in arrears and made a repayment agreement which was all put in place and then they cancelled it and they cancelled the direct debit for which they charged me £ 25 d/d fee and £ 10 for calling to ask why it had been cancelled...Muppets of the highest order. Be strong with them !!

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Hi all

can anyone tell me what happens if welcome send you your cca request after you have sent them a letter of non compliance and account in dispute?

 

I sent a non compliance letter to Nottingham on 10th Sept, welcome mis read the letter and thought i was writing about not receiving my SAR, so they have not actually responded within the 14 days I gave them in the letter. However, the local branch have said they can send me the cca - what do I do now? They have also said that the dispute on the account has been stamped 'resolved'.

 

Thanks

electrik

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