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snow_white vs Natwest


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I don't really have a problem with Natwest but am annoyed because whenever i go over my overdraft limit and a direct debit fails to go out they charge me £38. They have charged me about £260 since i opened my account so i finally decided to claim the charges back. I had all my statements so i just sent out my prelim letter on Monday 7th August. I recieved a reply today. They are offering me £114 but am planning to reject it. I'm about £70 past my overdraft so need the full amount. The second letter goes out tommorow. I am hoping they'll settle at that stage since i'm only claiming £260 but expect i'll have to go to the next stage.

I'd be interested to know if anyone had them settle after the second letter.

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Yes they are seeming to pay out on claims less than £1000 more freely, however don't expect this as they are full of suprises and stalling tactics.

George Loveless - “We raise the watchword, liberty. We will, we will, we will be free!"

 

My advice is only my opinion, I am not a legal expert.

 

IF YOU LIKE THE ADVICE I'M GIVING AND ARE HAPPY WITH IT, CLICK THE SCALES ON THE BOTTOM LEFT OF THIS POST AND TELL ME.

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  • 2 weeks later...

have recieved my letter from s higley. They're not going to pay me back my charges just yet. Am going to have to put a claim in. Unfortunately i have no money until i recieve my student loan in six weeks. If i can borrow some money from my family will put the claim in at the local court.

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  • 4 weeks later...

received my claim number at the beginning of the week and then today received a letter from the court saying Natwest have acknowledged the claim and intend to file a defence. Why do they have to drag it out? I'm not a very patient person. I've been climbing the walls waitng to get my mail. It doesn't help that the post doesn't arrive until 2.30 in the afternoon. Anyway i just wish they would pay me my money and get it over with.

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  • 3 weeks later...

recieved a letter this morning. thought it would be either a defence or settlement. opened it up and out fell a check for the full amount. wahoo! only £300 but really need it.

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hello, ive never been in here before but am with the natwest and need to get my statements off them, do i just send the letter asking for them with or without the tenner? and is it a cheque (payable to who?) and do i address it to my local branch mangaer? cheers me dears

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hello, ive never been in here before but am with the NatWest and need to get my statements off them, do i just send the letter asking for them with or without the tenner? and is it a cheque (payable to who?) and do i address it to my local branch mangaer? cheers me dears

 

i sent my dpa request for statements (check out the template library fo a letter) to the head office, including a postal order for £10 and posted signed for delivery. i recieved my statements about 10 days later.

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