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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help with 'Welcome' please.


dawnytrish
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Hi Guys

Still awaiting their reply to our quesrions which we should have within the next two days if they stick to what they said in their last letter giving themselves four weeks.

 

Been away and came back to Default Notice.

This states it has to be dealt with within 14 days from the date of the notice...........the notice is dated May 2nd.....a Sunday.....before the bank holiday Monday......would they really be working on that day.:confused:

 

I have the envelope which has no date but it is printed with some sort of code and zone.

 

Can anyone tell me if I ought to reply to this or are people ignoring them and waiting to see what happens next.

 

Any ideas what to do next folks would be gresatly appreciated.

 

Hope everyones well....going to catch up on the threads now.

 

Love Dawnx

 

Hi Dawn I had a my 2nd May default as well which was received on 7th :rolleyes: again just says within 14days. Im ignoring mine.

Wonder if they will respond in line with their own timescale :lol:

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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Hi Beyond....LOL to 2nd May default...Must have sent a whole batch out.

 

Just rang nice girl at the local office and she says our account has now been transferred to Head Office.:mad::-o.(wonder if local office may be closing):rolleyes:

 

Rang head office.....passed from desk to desk and then put on hold for ages so hung up......no one seems to know whats going on:rolleyes:

 

Going to wait till tomorrow see what happens re their promised four weeks and then will try to put a letter together.I will post it on here for comments before posting.

 

Love Dawnx

Edited by dawnytrish
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Isnt the default notice defective if it just says "within 14 days" instead of by an actual date?

 

Its more that they have to allow for 'service' which they dont so you never get the clear 14days to rememdy the default

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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Its more that they have to allow for 'service' which they dont so you never get the clear 14days to rememdy the default

 

I am lead to believe it is also a `Prescribed Term` that there should be a `Calender Date` for the default to be remedied by???

 

Cheers, MARK

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I am lead to believe it is also a `Prescribed Term` that there should be a `Calender Date` for the default to be remedied by???

 

Cheers, MARK

 

 

But general consensus is if thats all thats wrong you wont win :mad:

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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But general consensus is if thats all thats wrong you wont win :mad:

 

And luckily my old m8!!! We all know that there is Never Just the One Thing wrong with **** Agreements and Default Notices!!!;)

 

Cheers, Mark

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  • 1 year later...

Hi Guys

I'm back:|

 

We last wrote to Welcome on 19/05/2010 stating a new address and also saying that we were still awaiting a reply from our letter dated 07th April 2010 ....See post 381.

This letter was sent to the local office and also to compliance..........

 

We have heard nothing from them for over a year.....no reply to our previous letters.....no statement of account....NOTHING.

 

We have in the last three weeks received three letters from Experto Credite requesing payment of £6500.87........... for a £2500 loan.

They admitted that the ppi had been misold but as we did not return their questionaire it seems that this is still on the loan................we would not sign a new agreement until the matter was sorted properly.

 

The last letter received from Experto Credite says that as a final option prior to any escalation they are prepared to offer an instalment plan of £10 per month.

After a quick phone call it appears this would be for six months only.......

 

I dont know what to do now.

Should we write to Experto Credite....are Welcome within their rights to pass this account on while it is in dispute.Or should we write to Welcome saying that we are still awaiting a reply to our prevoius letters and also a Statement of account.

Would it be worth doing another SAR on Welcome.

 

Any ideas would be really appreciated......if anyone has the time to read back through my thread LOL.

 

Thanks Peeps

Dawny xx

 

PS ...I have just read the sticky at the top of this forum regarding the FSCS waging war with Welcome and PPI.......We have not recieved a form or anything from them......Do you think we should contact the FSCS or is it too late now they have passed this account on.

Edited by dawnytrish
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