@natwest_help NatWest Iressponsible lending - HELP PLEASE new develpements

[pumpytums]

Hi Mate,

I'm glad you are feeling better.

 

My contention with Nastywest has now resulted in their pet solicitors Incontinent/Cobblers issuing me with a claim. Bring it on I say.

 

Pumpytums

[ieuanMr]

Hello Pumpytums, sorry to learn they are taking court action, hope things work out for you.

 

I finally sent off my full claim to the FOS yesterday, It was a mental challenge and a battle of will to get it done. I was always afraid I had missed something. It ended up as a 12 page letter (A4) and a dozen photocopies. I have now finished and it is a relief I must say, a relief to stop having to write letters to NatWest and now all I have to do is to wait for the FOS to make a decision.

 

Next week I plan to finish concreting the drive that I had started last September for my son. WE think we could add £55 000 to the value of the house by doing it up and spending £10 000 on it.

 

It has been a huge learning experience for me and I thank the site personnel and members fro pointing me in the right direction early on in the process.

 

I hope the founder of this website gets an MBE eventually for services to his fellow citizens of this country.

 

I try not to be bitter but some things have to be said,I found the Citizen Advice Bureau to less than helpful, I was treated as if I was a criminal when I attended, they played very loud music and refused to lower it for me. I told them I had a hearing problem and they turned the music down for a short while and then turned it up again. their manner was aggressive and elitist. The attitude was 'we are a free service so good manners and pointless is at our discretion.' They seem to go out of their way to making you feel small and themselves very large. I understand they have been hassled and assaulted in the past...well I think I know the reason why. The only thing in their favour when making a judgement on this is that unlike the banks they don't charge for their rudeness and inability to comprehend how difficult it is for the average normal citizen caught in the machination of the banking world's double-speke.

 

Ieuan

[Undercover-Elsa]

Hello Ieuan,

I see your toils continue, some more successful than others. I'm sorry it's having such an effect on your health, such is the nature of these heartless creatures, they ruin lives and revel in it.

Have you had a decision back about reducing the ovcerdraft to stop them using it to pay the debt?

If they refuse or ignore your request, I personally would start to play hardball in their own way. WITHDRAW the surplus cash each month up to almost the limit, so they cannot use it for their own ends. Put the money safe and unspent in another account elsewhere. Then, when the loan is sorted out and they cannot offset anything, pay the money you withdrew back in to clear the OD.

Well...they started it!

Keep doing exactly as your doing, but please try and look after yourself too. Don't let them get you down!

Elsa x

[pumpytums]

Having refreshed myself with your thread did you get Nasty to reduce the OD limit?

I find it repugnant that they can turn a unenforceable debt into the shady area known as overdrafts.

 

Pumpytums

[Undercover-Elsa]

Totally agree PT.

They don't acknowledge the vital difference between an active account with an ongoing od - from which it's quite normal to take monthly DD's out of the OD with the consent of the account holder... and them taking the consent out of the account holder's hands and arbitarily taking the payment to offset other debt, thus converting the indebtedness to, in reality, a higher interest loan.

[ieuanMr]

Thanks for comment to Pumpytums, Undercover Elsa, Texan Bar, Uptoeyballs, Middenmess and others who joined in the thread with support and advice.

 

I said to my wife this morning that I am glad to have my life back, I have done as much as I can to help my son. He is now in the black with his new bank account, there is a spring in his step and a gleam in his eyes and he is off to some music festival in Sweden soon and paid cash for it. He has had more training in his job and a raise and is working all the overtime under the sun. he has a new car paid by cash out of all the money we reclaimed and is now a new man, thank God. My wife in response mentioned that she did think I would be dead by now, I am left wondering was that wishful thinking? I am looking forward to physical work next week building his driveway, people are wondering if it is a new fashion to have a bright yellow cement mixer in his kitchen, I started the driveway in September 2009, we will let them wonder.The FOS has all the details of this overdraft offsetting [problem] and the Bank are sending letters with implied threats of legal action, they want to see it paid off. As if the 100 letters of comunication between us does not exist and this has just recelty happened, like we forgot to pay.

 

The FOS Adjudicator told me that if they did move agaisnt us legally that he would have a chat with them. It seems the Bank are treating the FOS with the same distain that they showed me and are not poviding the documentation he requires.I can't do any more, it is too stressful and I have been worn down. I a 67 years of age and want my life back. Whatever happens now will happen.

 

I may send all the details off to my MP and possibly to the Prime Minister but I suspect he already knows that the Banks are corrupt and are breaking Biblical laws regarding USURY. It is becomming obvious to most ordinary working people that we cannot trust doctors who like to play God and Banks who will rob you if they can and then take you to court if they can. Both seem to want to kill you in their own way.

God bless you all in all your endeavours

Ieuan

Edited June 25, 2010 by ieuanMr

[jason_mnm]

I was in Natwest bank and the customer service lady force me to take £25,000 loan in 2008 and now I am in tourble as I cannot keep all the repayments with too much debt. Is there anything I can do about my case as it was irresponsible lending by natwest.. Can u plz advise..

 

here is the link

http://www.consumeractiongroup.co.uk/forum/legal-issues/226416-jason-mnm-natwest-incasso.html

Edited July 5, 2010 by jason_mnm

[middenmess]

Hi Jason

 

Best to start a new thread with your problems--you should then be able to get some advice as the chances of being found on here are slim!

[jason_mnm]

Thanks.. here is the link for the full history of my case:

 

http://www.consumeractiongroup.co.uk/forum/legal-issues/226416-jason-mnm-natwest-incasso.html

[littlebopeep48]

I Notice That The Moderator Often Will Not Post Honest To The Point Posts Regarding Natwest...i Suppose You Dont Want The Turth To Be Heard. .i Will Assume He/she Also Works For Natwest And Is Afraid That The Cat Will Get Out Of The Bag So To Speak...i Very Much Doubt This Comment Will Be Posted...or My First Which Shows This Bank Up For What They Are ...untrustworthy And Cheats..yes Whoever You Are You Are A Chicken....sqwark Sqwark...the Truth Comes Out Eventually And Hope Natwest Get Pulled Down For Conning So Many People .

[littlebopeep48]

Natwest Cant Post An Honest Script What Do They Have To Hide?

[middenmess]

???????????????????????????????????

[Undercover-Elsa]

LOL CAG is the most turthful forum on the net.

However for obvious reasons if any post is actually libelous it will be no doubt be disallowed, as per forum rules. We all have to abide by this, even the mods.

 

Try telling us the facts of your problem. You will get all the help you need, including from our excellent moderators...

C'mon, Littlebopeep, if you've a genuine dispute with Natwest, you'll find we're on YOUR side!!

However, please start your own thread as this is interfering with someone else's need for help.

Elsa x

Edited July 9, 2010 by Undercover-Elsa
spelling..I think!

[MARTIN3030]

I Notice That The Moderator Often Will Not Post Honest To The Point Posts Regarding Natwest...i Suppose You Dont Want The Turth To Be Heard. .i Will Assume He/she Also Works For Natwest And Is Afraid That The Cat Will Get Out Of The Bag So To Speak...i Very Much Doubt This Comment Will Be Posted...or My First Which Shows This Bank Up For What They Are ...untrustworthy And Cheats..yes Whoever You Are You Are A Chicken....sqwark Sqwark...the Truth Comes Out Eventually And Hope Natwest Get Pulled Down For Conning So Many People .

 

 

Dont know where you get this idea.

CAG moderators are here for the same reasons as you.

I take exception to your comments.

None of the CAG team work for or are in any way associated with Natwest or any other FI.

 

It is a mystery why you appear to hold such a view.

[Undercover-Elsa]

Totally agree Martin.

 

One sheep short of a flock?

 

Elsa x

[fredddi]

ieuan not sure youll ever read this but ill say it anyway

 

you are a great man and i can only aspire to as great a father and man as you

 

to take on such a fight for your son as you have is inspirational

 

i know you have not quite yet won the war you wanted too

whether you continue is up to you but sometimes its best to take satisfaction from the battles you have won and get on with your life.

 

i hope youve found peace , happiness and satisfaction from bringing your son back from the brink and allowing him to get on with his life again which im sure he is eternally grateful.

 

best wishes and god speed to you and your family

[ieuanMr]

Jason mnm, Sorry I have not gotten back to you, I have had password problems. I will look at your thread soon and try and help if I can.

 

LittleBo Peep48, I am sorry you have lost your sheep but hope you find them soon.

 

Undercover Elsa and Midenemess, regards, Its so nice not to have to do anything. I still haven't gotten around to the driveway but fitted a new water heater for my son. He came back from holiday this week and what a difference to last July when the news broke about his financial problems. He was bronzed and relaxed, he is earning big bucks with his company in his new role. He has a new car, fully paid and has gotten rid of the fraudster. He is in the black with his parachute account. We are waiting for the FOS verdict and then hope to get on with out lives. Me and my wife to enjoying retirement and my son enjoying life after many hard years.Elsa, I would have said one flock short of a sheep.

 

freddi, thanks for the feedback. I don't know you very well but I suspect you are going to be a great asset to this forum, best wishes. I have great respect for this forum and its aim and I intend to stay on and help where ever I can. I seriously hope the owner of the forum will eventually be recoginesed for his work by our Queen Elizabeth 2nd with the CBE or some other suitable recognition for services to the nation. It makes me angry to think this once great naton is now allowing banks to use USURY in its dealings with ordinary British people. I am thinking of taking a law degree course and try and help others. Agian many thanks for your kind remarks and especially for wishing us 'God speed'. We are truly a family and this trial has brought us together in a very special and loving way. We have forgiven the fraudster and we have decided to let him off the hook, whatever he owes us is dead, we just hope he has learned something from it all.

 

Ieuan

Edited July 12, 2010 by ieuanMr

[ieuanMr]

Well, it seems Middenmess is right,The Ombudsman will find in favour of the banks and they did!!!We have recieved notification that our complaint regarding the fraud on the home insurance ahs been reviewed by a seniour colleague and upheld that the bank is not at fault, this will now go before the ombudsman.Our 12 page letter of complaint for irresponsible lending has also been rejected in favour of the bank. Not ony that, the adjudicator has told us bluntly that we need to pay our debts.The other matter of PPI is being looked into by the Ombudsman.One sentance from this adjudicator is chilling,QUOTE "It is not fair and reasonable for Mr. ****** to evade his liabilities under the terms of the loan, simply because the bank cannot locate a true copy of he loan agreement."END OF QUOTEThis seems to turn case law on its head. How can there be a debt when there is no copy of the agreement? Why should we pay a debt off when the bank has agreed it has no leagl Basis to collect it.The Second chilling statement from the adjudicator is,QUOTE"The bank did not irresponsibly lend money..."END OF QUOTESo that is the chilling outcome of 10 months work. We will not pay it of course not, why should we? We will wait for the money to come in from the PPI claims and then pay off part of the morgage in case interest rates go up. We will try and find a good firm to help us, if anyone has any legal firm they can recommend? I realsie that i am out of my depth with legal matters, all my efforts have drawn a big zero from the Ombudsman.My thanks for evryone that ahs written in on this thread over the past ten months and for invaluable help and comments and aslso thwe good wishes from cagers. Many many thanks.God bless allIeuan

[pumpytums]

I wish you all the luck in the world ieuanMR.

 

The response from the ombudsman typical tripe. If a large financial institution cannot be bothered to keep a copy of the legally binding agreement you both enter into I say tough.

 

Regarding the Bank in question I'm not surprised at all, disorganised does not cover it I hope one day soon all their "activities" come to light they make the worst CC companies seem like saints in comparison. The mention of router account has already hit the main stream media, hopefully the broad sheets will continue digging into their affairs and methods.

 

Again mate take care it's been a pleasure to read your thread and try to help out.

 

Pumpytums

[middenmess]

Hi Ieuan

 

Typical load of waffle from a poorly trained clerk.

 

The sentence that you quote..

 

One sentance from this adjudicator is chilling, "It is not fair and reasonable for Mr. ****** to evade his liabilities under the terms of the loan, simply because the bank cannot locate a true copy of he loan agreement.

 

would be enough for me to take extreme umbrage [and make a LOUD complaint] as that comment is way outside of his remit.As a lowly clerk he has no legal qualification and has no business whatsoever in making such a comment about your son's behaviour.

 

He needs to be looking for another job

[IainHL]

Ieuan, it is a pity that you have had to find out so chillingly just how useless the FOS is at looking after consumer interests. I am glad to see you are appealing to an Ombudsman, but unfortunately don't hold out much hope for you getting any better a decision.

 

It is good to see that you intend to ignore his ruling and continue to not pay the debt. I have now been waiting over 6 months for NatWest to do anything sensible (or even silly!) after admitting they cannot find my agreement. The best they seem to be able to do is nothing.

[ieuanMr]

Adjudicator Writes BackI confirm that in making my opinion I read the entire file, including your 12 page letter dated 22 June 2010 and all other correspondence between yourself, xxxxxxx and the bank from 11 September 2009 (being the earliest correspondence in the file) onwards. I have acknowledged receipt of each letter you have sent in since I have taken over this case (the letters in question dated 19 and 22 June 2010). I also have copy correspondence of all letters you have sent to us from 21 January 2010 in relation to this matter. The fact that I have been called to the Bar is of irrelevance to your case. As I have explained in my opinion, as an Adjudicator at the Financial Ombudsman Service, I must have regard to the law (i.e. legislation and case law) but am not bound by it. I have said that it may well be that if your case went to court, a judge would find in your favour. However, I must apply a test based on what is 'fair and reasonable'. xxxxxx clearly had the benefit of the loan monies and did not dispute this debt until over 3 years after the loan funds were received. Therefore, I do not feel it is 'fair and reasonable' to expect xxxxxx to escape his liabilities to the bank, simply because he and the bank have been unable to locate a copy of the loan agreement. To permit xxxxxx to evade his financial responsibilities based on such a technicality is not in my view 'fair and reasonable' however, as I have already said, a court may take a different view. In writing my opinion I focused on the salient points of your complaint and reiterate that I was not looking at the PPI or other insurance aspects to this complaint. I confirm that I am aware of the OFT Guidance to Creditors on Irresponsible Lending (1107 of March 2010) and in particular section 7.19 on 'off-setting'. I confirm that I will now put this case forward for review by an Ombudsman, as the final stage in our process. I will write to you separately today, explaining the process in more detail. At present I anticipate it taking between 10 to 12 weeks for an Ombudsman to make a determination on this case. Signed by the adjudicator who shall remain anonymous on this forum

[Undercover-Elsa]

That's not an impartial Adjudication, it's a personal moralisation.

Wouldn't mind betting they used to work for a bank, as many do.

[middenmess]

Why would your case be dealt with by a Q.C at the FOS?

 

Why would a Q.C. be working at the FOS?

 

 

Why would anyone be so impartial and determine based on his/her personal opinions?

[middenmess]

''The ombudsman service is completely impartial – just as a judge would be if you took your complaint to court instead of to us. We do not represent any vested interests – we are neither a consumer champion nor an industry trade-body.''

 

HUH!