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    • Hi all 👋   New here, sadly with problem.   This is B2B, not if this is allowed here.   My business has been contacted by CJCH solicitors (by email), two days ago allegeing use of Solidworks without a license.   Today we have been emailed again by a Maria Vinces of 3DS, with a techincal letter attached which included the mac address of two PC's and products with unauthorised use.   Further to the email we also received a phone call from the above from a Spanish number to discuss this.  I've basically told her to write to us and hung up.   Thing is the two mac addresses detailed in the letter do not appear on our network.   We also have a licensed copy of SW, installed and in use on the PC with a dongle, which we have had since 2012, and updated yearly until 2016 (this was via Solidcam). We have recently renewed our maintenance through Solidcam to the most recent version.   To me this screams of a scam, hence the reson for posting here.   Should I continue to ignore as has been suggested in other posts, or should I respond to their emails.   Thanks SolidScam      
    • Follow the instructions of the court. Also write them and to the other side that you did not attend because you were ill with Covid. The court will be completely understanding of this. You have had a series of phone calls I understand. You've been here since 2018. We have advice plastered all over this forum about recording your calls and how important it is and also our customer services guide. Have you read our customer services guide? Why haven't you been recording your calls because if you had you wouldn't have these gaps in your recollection. We don't post up this kind of advice for a joke
    • here is their supplemental WS Supp WS.pdf from VCS.pdf redacted.pdf
    • Welcome to the forum – and welcome also to a whole group of victims – although that probably won't make you feel any better. Can you please post up the service document in PDF format. Has it got MOT? What was the date of that? Which dealer's name did you actually buy the car from? How much to the car cost, what make, model, mileage, year? How much did you pay through finance – and what finance company did you use? How did you pay the rest of the cash balance. Was the finance on hire purchase or was it simply a loan with which to purchase the vehicle? Whatever the situation – and even if they apparently no longer exist, you must reject the car under the Consumer Rights Act. You are just within 30 days so you must write them a letter to their last known address – send it recorded delivery – in fact special next-day delivery and make it clear that the car which you bought has manifested serious defects and therefore you are asserting your right to reject the vehicle for a refund as it happens within the first 30 days of ownership. Send this letter straightaway. If you bought the car on hire purchase then send an exactly similar letter but addressed to the finance company and make it clear that they are responsible because they are the owners of the car and they have effectively sold to you and therefore you are asserting your rights under the consumer rights act. If it is not hire purchase then send them a copy of the letter which you have sent to the dealer and send a covering letter pointing out to them that under the consumer rights act, the contract is now void and as they, the finance company have provided the finance for it then there's is an ancillary contract which is also void. Tell them that you want to know what arrangements they are proposing to make to unravel the contract. You had better be assertive with them straightaway because believe me, all finance companies will drag their feet. So make it clear to them straightaway that you won't stand for any nonsense and that you're prepared to go to court to unravel the contract and to get any money back from them. Make it clear to them that you are completely familiar with your rights under section 75 of the consumer credit act 1974 which make them, the finance company, equal with the dealership in their obligations towards you Please answer the questions above and also confirm that you have sent the letters I have suggested – straightaway. That means draft the letters, post them up here if you want a quick scan of them from us and then get down to the post office for next day delivery. Don't hang around. This is a serious matter
    • hello there   just want to remind you of this case i had vs roadster, the blown turbo and poor customer service    I had covid during this period so was unable to attend.   the other side also did not attend.   i have received a letter today from the court, the parties are to attend an adjourned dispute resolution hearing 6th may 2022   i received the letter today the 20th, and was told that i have to file at court and serve on each other copies of the documents i intend to rely on (by today the 21st!!) but not limited to:   claimant:    invoice from defendant   invoice from company carrying out remedial work   copies of any emails/texts/letters sent to or received from the defendant branch or head office   i have printed out x3 copies of the remedial garage invoice i have also printed out copies of all emails we have exchanged.   there are gaps, as we had a number of telephone conversations, and as it has been a while i am kind of forgetting the sequence of  events?   i think it looks good for me that roadstar did not attend, do you have any advice on how to proceed?   all i can do is print off what little paperwork i have.   thanks for your time   gavin 
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