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My son was seriously injured while on holiday abroad on the first night two months ago. My husband flew out there on the following day & contacted the Travel Ins for more information & advices coz he didn’t have the time to read the policy.


To cut a long story short. A kind hotel rep found a room for my husband but it was about 20 mins drive from the hospital. He did inform them to transfer him to a hotel to be near the hospital cos he can’t afford the taxi expenses. (it took them 7 days to find a room for him) & also they assured him that would be no problem as they will pay out the taxi expenses, plus was told that all conversations were recording....


But now they have refused to pay out after they came home and told it covered in their terms and conditions but we have read their policy and it doesn’t say anything about them not paying up. We have had numerous correspondence and discussion with them plus ask for copies of the recording conversations tapes.


However the letter arrived mentioned that it was confirmed that he had telephoned their assistance company & queried if there was anything they could do regarding the taxi cost he was incurring daily when travelling to the hospital. Their assistance did not advise that the cost for the taxis would be covered and it would be classed as consequential loss. In addition to this, they fall outside the scope of the policy cover.


Can anybody advise? Please

Many Thanks

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Guest Old_andrew2018

If you can could you supply a link to the terms and conditions, it will help will help some of the experts to advise on what you may be able to do.

You could look at this link to part FOS web site dealing with travel insurance problems



You can find a lot of case studies were they have found for a complainant.



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As Andrew says, need to know which policy it is.


Usually, reasonable costs of transport are covered as long as you have proof, but without the T&Cs, can't advise properly.


Also need to know which country and how he was injured, and the nature of the injuries.

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