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    • Hi slick!    On 22 July they said they would refund me £74.07 Theres no DD in place as my membership was a once off payment in November last year. 
    • I'm trying to understand it all but I certainly tend to agree with my colleague @dx100uk that it looks as if you may have been taken for a ride. You found an advertisement for a bag on an online sales site. Instead of going through the established procedure of that site, which presumably allows them to recover a commission from the seller you started dealing directly with the seller who is an unknown person to you and of course that allowed the seller to avoid paying the commission. At whose suggestion was it that you went off-site? You then pay by PayPal but instead of logging it with PayPal as a payment for a purchased item, you tell PayPal that it was actually simply a gift or transaction between friends and family. This also allowed the seller to avoid paying a PayPal fee on the money. At whose suggestion was it that you paid in this way?       I don't say that you definitely have been scammed, but it doesn't look very good. This is how it might have happened: after you agreed to take the transaction off-site, so you lost the protection of the established system – and the seller avoided the commission and also avoided the sales site knowing that they had sold their item, you then agreed to pay the seller some money – but not for a purchase – simply as a gift. This has two consequences. Firstly, the seller avoids a PayPal fee and secondly, because PayPal has been misled as to the purpose of the payment, you lose the protection of PayPal if it turns out that you've been scammed or there is some other problem with the transaction. The seller then apparently sent you the parcel and they sent you pictures of a package with your address on it. Separately they sent you a Hermes tracking number – but there is no evidence that the package was actually posted to your address. The seller might simply have taken a picture with your address and sent that to you by way of reassurance – and then changed the label and posted the parcel to themselves but sent you a tracking number which is inaccessible to you and in respect of which you will be prevented from getting any information. All you've seen is a parcel with your address on it. All you've been given is a tracking number which satisfied you for a while until the parcel did not arrive and then when you started to make enquiries, you found that you were unable to access any details referring to the tracking number. Of course the tracking number says that the item was delivered – because maybe it was – but in that case it was delivered to the address on the parcel which might have been the seller's own address – or the address of a friend. I don't want to say that this is definitely how it happened, but it is a plausible scenario. Of course Hermes is an awful lot of parcels – but on the other hand I expect that most of the parcel is that going to Hermes hands are delivered successfully. We only get the bad stories on this forum. I can imagine that Hermes rate of successful deliveries is better than 97% because otherwise people wouldn't simply just hate them, they would go out of business.   We can help you bring a complaint against Hermes if you want. However, on the basis of what you say, the odds are stacked against you but it would be useful to try and find out the address which was associated with tracking number. As far as your apparent willingness to travel hundred and 50 miles to ask for your money back, don't bother. If you did actually go there, are you sure that the seller actually lives at the address that you have been given? What evidence do you have that? Of course if you found that the seller didn't reside at that address then it is slamdunk that you have been scammed. But then what are you going to do? You can try to inform the police but of course it won't get you anywhere. You can inform the sales website – but they will say that you brought it on yourself because you agreed to go off-site. You can inform PayPal – that they will say that because you sent the money which was calculated to avoid their fees, you have lost the protection. If you travelled the 150 miles and found that the seller did reside at that address, do you really think that they are going to hand your money over to you? If they are acting dishonestly then they will simply say that it is nothing to do with them, that they addressed it all correctly and they don't understand what has happened and that this is simply Hermes up to their old tricks. What are you going to do? You simply risk getting into a very nasty argument and depending on how bad it went, you might even find that the police are called and I'm afraid that they would be looking at you – not the seller. Maybe you can answer the questions that I've post above as to who it is who initiated the various ways of doing business.    
    • The legal campaign's going well then. The recount in Wisconsin gave Trump more votes but Biden even more, at a cost of $3m. And a donor to the organisation bringing the failed cases is suing to get his $2.5m back.   https://www.theguardian.com/us-news/2020/nov/28/joe-biden-gains-votes-in-wisconsin-county-after-trump-ordered-recount
    • Yes Unicorn feed tax again, can't sue the keeper for more than the Original Charge, so any additional Debt Collection fees aka the £60 they add is abuse,iof process as per HHJ Harvey at Lewes county Court What lookedinfroinfo is indicating is that the main signage on entry and dotted around is merely an " Invitation to Treat", not the offer, the Offer and Acceptance occurs at the payment machine, so wording there is key.
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Problem with LA Fitness / NuYuu


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I prefer Fitness First, I went to LA Fitness on Wednesday for there 3 free day pass, the sales team are really forceful. I personally wouldn't join LA Fitness. The equipment is outdated and the changing rooms are horrendous there is no privacy you only have 1 changing room that allows you to get dressed in private. And as for the Steam room, Sauna and Jacuzzi (it's not very considerate) unisex facilities. Don't get me wrong the only advantage LA Fitness have over fitness first is the jacuzzi, but other than that after reading these comments and actually going to there I'll stick to Fitness First :D

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Hi,

 

I went to join as a trial in Newbury at the end of January 2010, my wife used her debit card to pay for one yes one months no contract fee.

She called today me telling me that NuYuu had set up a direct debit using her card details needless to say I was furious as I had decided not to join based on the fact that no new equipment has arrived as promised and I have seen no improvement since I was an LA fitness member around two years ago which I also cancelled.

 

Has anyone got the head office address, it seems that emails are unanswered and telephone calls go in an endless loop and do not get answered either.

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Just been back to NuYuu in Newbury, the staff tell me that they do not have a head office to make a complaint and nocontact person, Sorry they do have managers but I was told they are out of the country, I am really dissapointed with this they promised so much but have delivered nothing but grief.

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Hi Samba. I had the exact same problem trying to contact them. Left messages, nobody got back. And the staff at the gym didn't have contact details either. I did get emails back from the MD, but in the end I decided letters sent by recorded delivery were the answer, and that seemed to work. Keep copies of all letters. Good luck.

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Hi happymittens,

 

MD contacted me with polite email informing me of an error with LA fitness computers. And also gave me the address in London.

Nuyuu Fitness Ltd

5th Floor, Suite B

63 St Mary Axe

London

EC3A 8AA

 

Whilst I am happy with the response and apology, I was not pleased that my details are on some LA fitness database when I have nothing to do with them. Will probably send a letter so I have some formal response.

This has left a bitter taste when joining Gym's and if I had any advice it would be to allow cash or card payments as well. I would have happily paid more for one two, or three months membership rather than an annual membership by direct debit.

I for one only prefer the Gym in the winter which is why I have always opted out of direct debits.

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I now work abroad and LAFitness refused to cancel my membership, I had to pay for the 5 months that I couldn't use the gym. The direct debit was cancelled after the final 12th month payment and now that LAF has become NUYUU Fitness, the direct debit was re-instated and another payment was illegally removed from my account. After several phonecalls to the bank, it transpires that unless the company (LAF/ NUYUU) cancels it with their own bank, it will continue to be re-instated every time it is cancelled!!!

 

BEWARE, keep an eye on your bank account!

 

Forget the website contact details, they hang up on you!

The phone number that the bank gave me is 02077 438686.

The address is NUYUU Fitness Ltd, Grosvenor St, London, W1K 4QL.

I was promised a refund within the next 3 working days.

Hopefully, this will be the end of it.........!

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Hi happymittens,

 

MD contacted me with polite email informing me of an error with LA fitness computers. And also gave me the address in London.

Nuyuu Fitness Ltd

5th Floor, Suite B

63 St Mary Axe

London

EC3A 8AA

 

Whilst I am happy with the response and apology, I was not pleased that my details are on some LA fitness database when I have nothing to do with them. Will probably send a letter so I have some formal response.

This has left a bitter taste when joining Gym's and if I had any advice it would be to allow cash or card payments as well. I would have happily paid more for one two, or three months membership rather than an annual membership by direct debit.

I for one only prefer the Gym in the winter which is why I have always opted out of direct debits.

 

That's odd, as that's not the address I was given!

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I now work abroad and LAFitness refused to cancel my membership, I had to pay for the 5 months that I couldn't use the gym. The direct debit was cancelled after the final 12th month payment and now that LAF has become NUYUU Fitness, the direct debit was re-instated and another payment was illegally removed from my account. After several phonecalls to the bank, it transpires that unless the company (LAF/ NUYUU) cancels it with their own bank, it will continue to be re-instated every time it is cancelled!!!

 

BEWARE, keep an eye on your bank account!

 

Forget the website contact details, they hang up on you!

The phone number that the bank gave me is 02077 438686.

The address is NUYUU Fitness Ltd, Grosvenor St, London, W1K 4QL.

I was promised a refund within the next 3 working days.

Hopefully, this will be the end of it.........!

 

Yes, that looks like the address I was given. Hope you get your refund!

 

Gyms are so much hassle. I don't think I'll join one again. Would rather pay as i go, and keep control of it myself.

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The address and phone number were given to me by my bank. I spoke directly to a surprised young man who said that they looked after the NUYUU account. Could be an agency! Perhaps I was fobbed off???

I would have thought the company would have had to give accurate details when dealing with banks???

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Some things for you to mull over.

 

Statutory Instrument 1999 No. 2083

The Unfair Terms in Consumer Contracts Regulations 1999

 

(h) automatically extending a contract of fixed duration where the consumer does not indicate otherwise, when the deadline fixed for the consumer to express his desire not to extend the contract is unreasonably early;

I would say that takes care of the having to give 3 months notice at the end of an initial 12 month contract or having to pay 3 months at the end of the 12 month contract.

(i) irrevocably binding the consumer to terms with which he had no real opportunity of becoming acquainted before the conclusion of the contract;

That should take care of not having a contract to read at signup.

(j) enabling the seller or supplier to alter the terms of the contract unilaterally without a valid reason which is specified in the contract;

 

(k) enabling the seller or supplier to alter unilaterally without a valid reason any characteristics of the product or service to be provided;

No more swimming pool, oh dear.

The Regulations provide that an unfair term is one which has not been individually negotiated and which, contrary to the requirement of good faith, causes a significant imbalance in the parties' rights and obligations under the contract to the detriment of the consumer.

 

Dunno if it's of any use to anyone here.

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Hi,

 

I went to join as a trial in Newbury at the end of January 2010, my wife used her debit card to pay for one yes one months no contract fee.

She called today me telling me that NuYuu had set up a direct debit using her card details needless to say I was furious as I had decided not to join based on the fact that no new equipment has arrived as promised and I have seen no improvement since I was an LA fitness member around two years ago which I also cancelled.

 

Has anyone got the head office address, it seems that emails are unanswered and telephone calls go in an endless loop and do not get answered either.

 

 

Hi, would just like to confirm the facts regarding your comments. Nuyuu only provides a joining process through our website, it does not involve Sales teams, or Manual Membership agreements. To this end, it would have been impossible to join nuyuu without agreeing to a Direct Debit mandate. As well as this, you receive a Welcome email (when an accurate email address is given) that confirms the terms and conditions, type of membership and details that you joined up for. If there was any issue and it wasn't what you thought it was - a member could then contact us to make the necessary correct changes.

 

We set this system up this way to ensure that there is complete transparency and honesty in how we operate as a Brand.

 

As the MD, I can assure you that Nuyuu takes seriously the financial transparency and service of our members.

 

Many problems we have had have related to the issues that you can see at the beginning of this forum and conversation. The Newbury club was again sourced from LA fitness, and we encountered a similiar issue around the quality and accuracy of the data that we received.

 

If you have any other questions, please contact me directly on nuyuu@nuyuu.com (freely available on our website).

 

There should be no issues contacting any of the Directors as you can see on the website we have a number of contact methods available.

 

Regards

Ben

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Hi happymittens,

 

MD contacted me with polite email informing me of an error with LA fitness computers. And also gave me the address in London.

Nuyuu Fitness Ltd

5th Floor, Suite B

63 St Mary Axe

London

EC3A 8AA

 

Whilst I am happy with the response and apology, I was not pleased that my details are on some LA fitness database when I have nothing to do with them. Will probably send a letter so I have some formal response.

This has left a bitter taste when joining Gym's and if I had any advice it would be to allow cash or card payments as well. I would have happily paid more for one two, or three months membership rather than an annual membership by direct debit.

I for one only prefer the Gym in the winter which is why I have always opted out of direct debits.

 

 

Dear Samba

 

Could I just confirm that for us or LA fitness to have your details, you will have had to have been a member of either company previously.

 

Nuyuu provides three types of membership options including Annual 12 month memberships, No Contract Direct Debit memberships (which can be canceled at anytime with 30 days notice), and Short Term cash paid memberships. We are the only company in the country that offers such a broad and transparent range of membership options.

 

As such, the terms of the membership that you are buying are clearly displayed during the buying process, and confirmed as well during the Welcome email.

 

If I am made aware of any instances of a break down in this process, I will move swiftly to ensure it is fixed.

 

Regards

Ben

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Dear Feckenhamster

 

I believe that as MD I apologised personally for this mistake that was made. Nuyuu can only work on the basis of the database quality that we received from LA fitness. When a mistake is made and the data resulted in a Direct Debit withdrawel being made - we act very swiftly to rectify the situation.

 

It is not intentional and unfortunately with IT systems mistakes do occur, which we will always do our best to fix immediately.

 

Again I apologise for the inconvenience to you.

 

Regards

Ben

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Dear Feckenhamster

 

I believe that as MD I apologised to you personally regarding this mistake previously. Unfortunately the quality of the data we received from LA fitness meant that a few mistakes like this occurred.

 

Nuyuu believes in transparency and honesty and as such will move swiftly to ensure that any mistakes are rectified swiftly.

 

Again, my sincere apologies for your inconvenience.

 

Regards

Ben

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Dear Feckenhamster

 

I believe that as MD I apologised to you personally regarding this mistake previously. Unfortunately the quality of the data we received from LA fitness meant that a few mistakes like this occurred.

 

Nuyuu believes in transparency and honesty and as such will move swiftly to ensure that any mistakes are rectified swiftly.

 

Again, my sincere apologies for your inconvenience.

 

Regards

Ben

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It's all very well saying these things Ben, but are you being made aware of everything that goes on? It's easy to keep the boss out of the picture.

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Hi Conniff

I apologise but I am not aware of any interaction you have had with my company and therefore on what basis your making these comments / assumptions?

 

If you have any specific case concerning your self that you would like to discuss - I am more than happy to help out.

 

Regards

Ben

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Your website states:

 

You have a right to know how we will use your personal information. It is important for you to understand our Privacy Policy before continuing.

 

But the link only leads to the T&Cs. When will the 'Privacy Policy' be published?

 

Are the fees only taken on a monthly basis irrespective of the length of time you sign up for?

Edited by Conniff
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Conniff,

Sorry, your quote above is unclear. All terms and conditions are available to be read by a member when buying, as well as when they join they receive a confirmation email with a copy of all the information that they agreed to and their terms.

 

Our memberships are sold on 3 different levels, Annual 12 month Direct Debit agreements, Month to Month Direct debit agreements with no Contract, and Short Term Paid in Full memberships with no contract.

 

Many thanks

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The Terms and Conditions are available, but there is 'no' Privacy Policy' although it gives a link to 'Privacy Policy'. Clicking that link takes you to the Terms and Conditions and not the Privacy Policy.

 

I understand the rest thank you.

 

I wouldn't mind the courtesy of a reply as to where the 'privacy policy' is.

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Hi Ben,

 

You stated:

"As such, the terms of the membership that you are buying are clearly displayed during the buying process, and confirmed as well during the Welcome email."

 

This was not the case when I signed up after more investigation I tried to sign up for NuYuu fitness on line as an anonymous user.

When signing up I realised that the questions I was being asked on line were the same as your employee was asking me which they were obviously using the on line system behind the desk (which I could not see).

So no it was not made clear to that I was signing up for a direct debit mandate in fact on two occasions I asked the employee if I was signing up for direct debit and the reply was NO.

 

Unless another direct debit mysteriously appears then I am satisfied with the outcome of my compaint and if NuYuu can get rid of the LA Fitness culture and are fair with complaints then I can see no reason why your new venture should not be a success.

My colleagues also tell me that Newbury is now receiving new equipment and the place is looking good.

 

Samba

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