Jump to content

  • Tweets

  • Posts

    • No real update as such I ordered another 5550 via the sales route (24/9) after finally getting a quote to agree (£400 more than the original but with technical arranging a cashback of the difference). Got it earlier than the estimated date and instantly knew it would be another off the shelf product = same trackpad issue.  New builds take a couple of more weeks to get to me for obvious reasons. Sure enough, it had it too along with a couple of other issues so it was boxed up within minutes of opening.   They picked this up last week and have refunded it.  In the meantime, the new build via technical with the FIXED part has moved yet again to now the end of November (4th time the date has moved?)   I decided to give them another option of an on-site repair with another new purchase to speed things up but leaving the new replacement option open too should there be other faults on the new purchase.  They agreed, but the quotes were beyond ridiculous and beyond the cashback/refund allowance they were giving me (15%)   From the last purchase a few weeks ago, the quote went up 17.43% with the wrong cpu,  19.82% with the right cpu but wrong screen and finally a whopping 44.16% to the original cost with all the spec being correct citing "promotional offers in June July meant it was cheaper" despite the previous one being only 12% more in September.   So we are now back to just one single route which is the technical route replacement when they have the part in stock - this is at the end of November supposedly.  I still have the option of a full refund of the original cost back in July from now until sign-off on the new machine or if the new machine fails to materialise.   The way I see it with this option is I am essentially using the machine for free until they pull their finger out or until I find a better alternative which I am exploring on a daily basis because a the end of it, I either get a brand new working replacement that is fit for purpose or I get a refund after using it for several months.    
    • Thanks uncleB   One other question: Can a mortgagee in possession refuse to sell? And instead rent?   Or do they have legal obligation to sell? The property has been taken off-line and hasn't been marketed for last 2 months.  
    • It seems to me that you could probably apply for judgement on 30 October. However it's a good idea to keep on checking regularly to see if it is permitted before then. As soon as it allows you, do it.
    • Deemed service on a company is two days after issue. Deemed service on a litigant in person is five days after issue – unless something has changed. I've already said that proposing to send further particulars is generally speaking unnecessary and only complicates matters as you are finding out. However as you have indicated that you are sending further particulars, send them further particulars and simply state in the body of the particulars that you have nothing to add to the particulars of claim contained in the original claim form at this moment. Send that straightaway so that when you apply for judgement you can click the box and say that yes you have done that. It might not have been fatal not to have informed them that it was a laptop – but it is better that you did and the important thing is that they had been told of the item and of the value at the time that you entered into the delivery contract. I think that you will find that laptops are one of their prohibited items – along with almost everything else in the world
    • *Update* turns out Capquest bought the debt from Phoenix Recoveries. We now have a reference number for our solicitor to use. 
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Problem with LA Fitness / NuYuu


Please note that this topic has not had any new posts for the last 3638 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi Happy Mittens! Thanks for ur response. Did u manage to get ur money back? What abt ur cancellation? The staff at Nuyuu Livingston have got no clue..... Whom do we contact? Any idea?

Link to post
Share on other sites
  • Replies 91
  • Created
  • Last Reply

Top Posters In This Topic

Hi Happymittens! Thanks for ur email. Will do the same & let u know the outcome. Otherwise try contacting ur local trading standards.... Cheers!

 

I contacted my bank as nuyuu had taken money from my account on direct debit without me signing a new direct debit form, even although I had given notification that I was cancelling due to the pool closing.

 

Apparently, according to the bank this is OK when a company is taken over.

 

The only way to stop them is to actually cancel the direct debit with the bank.

Just cancelling the membership does not cancel their access to your bank account.

 

This has been one big farcical transfer !!!

Link to post
Share on other sites

Hi Jasb! Thanks for ur response. When I cancelled my Membership with LA fitness I Cancelled my Direct Debit with them. But this Nuyuu Fitness setup a New Direct Debit without even telling me & I never signed any Mandate. That's not fair & I believe it's fraud as accessing somebody's account without their permission. So what about the £42? How do I get it back? Any suggestions?

Link to post
Share on other sites
I contacted my bank as nuyuu had taken money from my account on direct debit without me signing a new direct debit form, even although I had given notification that I was cancelling due to the pool closing.

 

Apparently, according to the bank this is OK when a company is taken over.

 

The only way to stop them is to actually cancel the direct debit with the bank.

Just cancelling the membership does not cancel their access to your bank account.

 

This has been one big farcical transfer !!!

 

Unfortunately i couldn't cancel my direct debit as there was no direct debit to cancel at the time! LA Fitness had cancelled theirs, but there was nothing to say NuYuu had set one up, so i couldn't cancel and just had to wait.

 

I don't like the fact that your bank details can get passed on, and you get no opportunity to sign anything to say you are happy for someone else to take money from you.

 

I think the lack of information and proper responses to queries has been the biggest disappointment with this whole thing. Why do all gyms seem to treat their members with contempt?

Link to post
Share on other sites
So what do we do to stop this from happening in Future & how do we get our money back?

 

You need to contact your bank and they'll start the process for you.

 

To stop it happening in the future? Don't know! Don't join a gym?! I was actually enjoying using mine :sad:

Link to post
Share on other sites

Hi have spoken to my bank and they are going to request the money back from Nuyuu and should be in my bank Monday. The bank advised it will probably be Monday now but i will keep you all posted.

 

If you have cancelled you directed debit they are not allowed to set this back up without permission.

 

I have had legal advise on this and this is not allowed by Nuyuu! All - please take further action and do not be defeated!

Link to post
Share on other sites

If you had a group wide membership then you have s significantly stronger case, as nuyuu only has three branches against LA Fitness 100?

 

The correspondence I received said that I didnt need to do anything and in this case it is right to assume that my access to the LA fitness gyms nationwide is unaffected.

 

Until one day LA Fitness tell me they have cancelled my membership.

 

Where is Ben, nuyuu MD today?

Link to post
Share on other sites

Could I please direct a question to Ben, the MD of Nuyuu.

 

Last week I walked past the Eastgrinstead Nuyuu gym and read a sign that said "2 months membership for £49.99". I was really happy about this, and went on your website and liked the way that you market yourself as a value-for-money gym.

 

However, I went to join up this week at that price and discovered that the offer ended last week. I guess it is my fault for not signing up last week, but I am really disappointed that it will now cost me more than double that to join for two months (I am being quoted at £29.99 per month plus a £49.99 joining fee). That, to my mind, is not great value for money, especially as I do not want the pool included in my membership!

 

I would happily sign up for a 12 month membership, quoted as being £24.99 per month with a £44.99 joining fee, however the problem is that I may not be around East Grinstead come the new year. I would even sign up for the 2 month offer at £29.99 - but not with a £49.99 joining fee!

 

Will Nuyuu be offering any more 'real' value for money memberships at East Grinstead that are of a shorter contract duration?

 

Thanks

Link to post
Share on other sites

Benhorton

Thanks, appreciate the difference between 3 and 83 - we are looking to provide some basic fundamentals at our clubs which members have not received at many of the bigger chains - cleanliness, friendliness, and a real focus on Customer Results - the real reason people go to gyms - not for swimming pools, treadmills, or anything else. We hope at some point that you will be able to experience the brand of nuyuu at a location near you!

 

Good luck

Ben

Link to post
Share on other sites
  • 2 weeks later...

I notice a lot of comments above, but few with any accuracy. We are handed an existing contract with LA fitness that is linked to a 'home club' that contract is valid as legally the fulfillment of the facilities you pay for are linked to a physical site, not a brand. As such we are within our rights to collect monies due for these services. There have been cases where the data passed to us from LA fitness was poor and some previously cancelled members were given to us as active members. This was a mistake on LA fitness' part and we are refunding directly anyone who can show us that they cancelled with LA fitness.

I would advise you to speak to your local club if you have any issues and we will help where we can to deal with this, or contact us direct as per our website - at nuyuu@nuyuu.com.

Regards

Link to post
Share on other sites
Could I please direct a question to Ben, the MD of Nuyuu.

 

Last week I walked past the Eastgrinstead Nuyuu gym and read a sign that said "2 months membership for £49.99". I was really happy about this, and went on your website and liked the way that you market yourself as a value-for-money gym.

 

However, I went to join up this week at that price and discovered that the offer ended last week. I guess it is my fault for not signing up last week, but I am really disappointed that it will now cost me more than double that to join for two months (I am being quoted at £29.99 per month plus a £49.99 joining fee). That, to my mind, is not great value for money, especially as I do not want the pool included in my membership!

 

I would happily sign up for a 12 month membership, quoted as being £24.99 per month with a £44.99 joining fee, however the problem is that I may not be around East Grinstead come the new year. I would even sign up for the 2 month offer at £29.99 - but not with a £49.99 joining fee!

 

Will Nuyuu be offering any more 'real' value for money memberships at East Grinstead that are of a shorter contract duration?

 

Thanks

 

Hi

You were misinformed. We offer no contract memberships as well as 12 month memberships, pricing is transparent and simple. For 2 months at East Grinstead, it would be £20 joining fee and then £24.99 per month for gym only access. For full pricing, please visit the club and speak to Alex.

 

Regards

Link to post
Share on other sites
I notice a lot of comments above, but few with any accuracy. We are handed an existing contract with LA fitness that is linked to a 'home club' that contract is valid as legally the fulfillment of the facilities you pay for are linked to a physical site, not a brand. As such we are within our rights to collect monies due for these services. There have been cases where the data passed to us from LA fitness was poor and some previously cancelled members were given to us as active members. This was a mistake on LA fitness' part and we are refunding directly anyone who can show us that they cancelled with LA fitness.

I would advise you to speak to your local club if you have any issues and we will help where we can to deal with this, or contact us direct as per our website - at nuyuu@nuyuu.com.

Regards

 

I'm sorry but this doesn't seem right at all. When people signed up for a particular membership, they specifically signed up to use more than one premises. As LA Fitness are no longer honouring that, and as NuYuu can't honour it, then people should be entitled to cancel their memberships at no penalty to themselves. If they wanted to just use one gym, then they would have signed up just to use one gym in the first place. But they didn't.

 

I spoke to Consumer Direct about this, and they agreed that people are not getting what they signed up for, and it therefore means there has been a breach of contract, and as the contracts are now owned by Nuyuu, then Nuyuu have breached the contracts.

Link to post
Share on other sites

Hi - I am pleased to say that NuYuu have been true to their word and cancelled my account with a full refund, too.

 

I needed the group-wide membership, which NuYuu cannot provide, so asked LA to sign me to another club and continue as before. They then had the cheek to say yes, but we will charge you an extra £10 per month.

 

I threatened legal action to the person I was speaking to at the club, but they just kept putting me off. Eventually I emailed the LA CEO direct and said I was going to sue for breach of contract.

 

I have now been offered my old contract back at the same money. It's a shame it took a month - and now I have joined another gym. I am still going to carry on the breach case unless they compensate me for the expenses incurred.

 

If anyone wants the CEOs email , just send me a private message.

Link to post
Share on other sites
I'm sorry but this doesn't seem right at all. When people signed up for a particular membership, they specifically signed up to use more than one premises. As LA Fitness are no longer honouring that, and as NuYuu can't honour it, then people should be entitled to cancel their memberships at no penalty to themselves. If they wanted to just use one gym, then they would have signed up just to use one gym in the first place. But they didn't.

 

I spoke to Consumer Direct about this, and they agreed that people are not getting what they signed up for, and it therefore means there has been a breach of contract, and as the contracts are now owned by Nuyuu, then Nuyuu have breached the contracts.

 

 

Happy Mittens, this is again not accurate. Only certain members had access to ALL LA fitness sites, about 12% of the total LA fitness membership base. This was also based on a term of membership stating that primary usage must be at the home gym. If someone has one of these memberships, they are able to cancel immediately. There has never been any issues with this, so I am not sure the problem you are bringing to this forum?

 

Regards

Ben

Link to post
Share on other sites
Happy Mittens, this is again not accurate. Only certain members had access to ALL LA fitness sites, about 12% of the total LA fitness membership base. This was also based on a term of membership stating that primary usage must be at the home gym. If someone has one of these memberships, they are able to cancel immediately. There has never been any issues with this, so I am not sure the problem you are bringing to this forum?

 

Regards

Ben

 

It wasn't clear from your posting that people with the all sites membership could cancel immediately. If that's the case, then that's great and there is no problem.

Link to post
Share on other sites

Hi Ben,

 

I'm never joining another gym again in my life after my recent experiences (and NuYuu is not in my area anyway) but I utterly applaud your willingness to come on to this forum and communicate with people.

 

If your membership lists were not what you were expecting, I hope you had decent protection in your purchase agreement with LA Fitness and pursue it vigorously!! ;)

Link to post
Share on other sites

When I joined la fitness there was a swimming pool, this was the main attraction. Now that you have taken away the swimming pool I feel that I do not want to use this as much as I previously did. Also I am struggling with my financial situation at the moment. Therefore I will be canceling my direct debit which is due at the end of this month.

 

Thanks

Emily Peat.

Link to post
Share on other sites
  • 2 weeks later...
  • 2 weeks later...

Has anyone had any problems with Nuyuu 'stealing' money through your LA Fitness direct debit set up, even though you have cancelled your membership?? If so, were you able to reclaim the money??

Link to post
Share on other sites
  • 2 weeks later...

Hi there

nuyuu does not 'steal' money from our customers, if you have had a payment go through that you don't believe is due - there will be a valid explanation and solution for this. Please contact us at nuyuu@nuyuu.com and I will happily do what I can to resolve this for you. We are open and honest and will do everything we can to deal with your complaint quickly.

 

Regards

Ben

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...