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    • Have you suffered any loss from fraud?
    • Hi   I recieved the following email a few days back I sent a complaint but had no response or acknowledgement        Dear Me Unfortunately, I am writing to you to let you know that earlier this week we discovered that DivideBuy and its customers (including you) have been the victims of a cyber incident, which involved some of your personal data being accessed. I wanted to write to you as soon as I could, to let you know what we have discovered so far, and how we are going to protect you against any consequences of this attack. Details of the Data Breach In the last few days, since becoming aware of the incident, we have been working hard, together with external specialists, to make sure that all data is secure and that an attack of this kind cannot happen again. We have also established that within the information that was accessed it may be possible to identify: Name Date of Birth Address Telephone Number Email address Associated Alias Although some credit report information was also contained within the material that was accessed, this was not stored in a readable format and so is not likely to be able to be used by the person or persons who accessed it. Please be advised that the data compromised in the incident did not contain any bank account or credit card information.   Further Steps My primary concern, and the concern of everyone at DivideBuy, is to make sure that as far as possible you are protected from any worry or other adverse consequences as a result of this incident. In conjunction with TransUnion International UK Limited (“TransUnion”), one of the UK’s leading consumer credit reference agencies, we have therefore arranged a 12 Month subscription to TrueIdentity, an online monitoring service, at no cost to you. This credit monitoring service will notify you by email of critical changes to your TransUnion Credit Report.  Should you receive an email alert, you can review and validate the reported change by logging into the TrueIdentity portal. This allows you to identify any potentially fraudulent activity on your TransUnion Credit Report.   How to access TrueIdentity To take advantage of this service and help protect your identity, please visit:  https://trueidentityassist.creditview.co.uk And enter the following Secure Access code below before 30th March 2021: DVB1346 Upon successful completion of the registration process, you will have access to the following features: Unlimited online access to the TransUnion Credit report. Unlimited online access to the TransUnion Credit Score, with score factors analysis. TransUnion credit monitoring alerts with email notifications to key changes on a consumer’s credit file. Unlimited access to online educational resources concerning credit management, fraud victim assistance and identity theft prevention.   What should I do if I believe I am a Victim of Fraud? If you believe you are a victim of fraud, check your credit report and dispute activity via your TransUnion Credit Report that you do not recognise. TransUnion will then contact the Lender who has provided the data to make them aware that the data is possibly fraudulent. The Lender will then perform a fraud investigation and remove any data if they find evidence that fraud has occurred. You may wish to add password to your credit file as an extra level of security, so any lenders performing a credit search will need to request the password from you so they can proceed with the application. You can do this by adding a Notice of Correction (NOC), for free, to your credit file. You can do that by emailing [email protected] with the wording you would like to apply and include your full name, address, and date of birth.  Please bear in mind that Notice of Correction data is not shared across the credit reference agencies. You can also request a Notice of Correction to be raised with the other credit agencies too, please see their contact information below:    Experian Ltd: https://www.experian.co.uk/consumer/guides/notice-of-correction.html Equifax: https://help.equifax.co.uk/EquifaxOnlineHelp/s/article/What-is-a-Notice-of-Correction1   You may also wish to contact Cifas, the UK’s fraud prevention service. They will be able to apply a Protective Registration warning on your credit file, for an administration fee.  To inform Lenders that you think your data could be at further risk of fraudulent access, so they can make additional checks to protect you moving forward.   The Protective Registration flag can be applied to your file with immediate effect by telephoning 0330 100 0180 (and must then be confirmed in writing).  You can also apply online at www.cifas.org.uk/pr_for_individuals. I, together with all of my colleagues at DivideBuy, truly regret any inconvenience this may have caused you, but we are working hard to put this right and to make sure that it cannot happen again.     Rob Flowers Chief Executive Officer   You are receiving this important information email because some of your data was on our database at the time of the data breach. You have NOT been added to our marketing lists or any other email list. We are sending this email to a list of people to provide important and urgent information updates about the data breach ONLY. You will not receive any marketing emails from DivideBuy unless you have signed up to receive marketing emails from us. If you wish to contact us regarding the matter you can contact us by post or email [email protected] www.dividebuy.co.uk Copyright © 2021 DivideBuy, All rights reserved. DivideBuy, Brunswick Court, Brunswick Road, Newcastle-under-Lyme, ST5 1HH, UK     I went on the dividebuy live chat and was told that dividebuy are not giving compensation for this breech, what can I do as this is causing me all sorts if worry now that my identity is going to be used in fraud, they have offered the 12 month transunion thing but I can't help but think this won't pick everything up on the dark web. I suffer from bipolar and I am really struggling to deal with it.   Is it worth me starting a County Court claim for damages or would I be wasting my time. Or would it be too early to start that and need to go through a certain route?   Tia
    • It was £229 DIGIHOME 32INCH HD READY SMART TV   Dx100 so ill have to wait for them to get back to me and then take it to a repair shop to diagnose the fault? Do you think there's any chance they might just replace it? It was only £229 which is not a lot to them but not an amount i can afford to just replace unfortunately.  
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 27 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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Must start by saying that I am not too sure where to post this.

 

My question is, Do companies need a court order to repossess rented goods (Washing Machine and Dryer) from a Washing Machine rental company.

 

 

This is what has happened to my sister today.

 

My nephew, off school, answered the door today to the boss of the rental company, who asked whether his mother was in (she was not, she was at work) when he replied NO, the boss, (called Tony), just replied, well I am taking the washer and dryer back, entered the house, walking straight passed my nephew and proceeded to disconnect the equiptment.

 

Luckily i only live on the next street and my nephew (14 years old) came running in saying there is a man in the house taking the washing machine and dryer, so obviously i ren straight down, ot knowing who was in the house. After about 15 minutes negotiating on my sisters behalf regarding arreas (£50) and the promise of regular future payments, he agreed to allow her one more chance, I then helped him carry the washing machine back into the house from the door step (which is as far as he got with it on his own by the time i arrived) I told him not to bother plumbing it back in as the hole behind the washer needed a good sweep and mop, anyway.

 

When attempting to plumb the washer back in I have noticed that he has somehow smashed the waist pipes off the sink, they will no longer reconnect, (god knows how he did that)

 

What should our next port of call be.

 

1) Ring the police?

2) Ring Tony the washer man and tell him of said damage

3) something else

 

thanks in advance for advice

 

David

 

 

 

Additional:

 

on further examination of the damage to the sink, the damage is worse than first thought.

 

The section where the waiste plug hole connects to the sink is snapped into several pieces, it looks like a whole new sink is needed as the hole where the waste pipe connects to the sink is cracked also;

Edited by thepalace1
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Shocking behaviour!!!

 

I would certainly get the Police involved, he has no right to enter the property, surely?? And if he has I am sure he is responsible for the damage, I would have thought!

 

His behaviour strikes me as criminal, though I am not a copper!

 

Keep us all posted.

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Guest Thebailiff

Without a doubt, that is:

 

1. entering a house without a court order and without permisiion of the landowner constitutes a civil offence for tresspass.

 

2. entering a house without a court order and without permission of the land owner and attempting to remove goods is a criminal offence more commenly known as THEFT. He has also eneterered the property for the sole reason of removing goods illigaly which is now criminal tresspass. Also add criminal damage as he has caused damage to ancilleries. This definatly need the police to be called out if for nothing else than a crime ref no. for your insurance.

 

3. On company business and dealt with a minor which is a only a criminal offence if he scared the minor or forced his way past. (hard to prove that one though as he may look older than 14 but still worth pursueing) He has to by law, if talking to a minor, confirm his name, company and show id. not sure what the legal standing is on this but i would suggest you look into it.

 

4. discussed account with a third party without consent of the account holder constitues breach of contract and breach of data protection act. (definatly pursue this one)

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1. entering a house without a court order and without permisiion of the landowner constitutes a civil offence for tresspass.

 

2. entering a house without a court order and without permission of the land owner and attempting to remove goods is a criminal offence more commenly known as THEFT. He has also eneterered the property for the sole reason of removing goods illigaly which is now criminal tresspass. Also add criminal damage as he has caused damage to ancilleries. This definatly need the police to be called out if for nothing else than a crime ref no. for your insurance.

 

3. On company business and dealt with a minor which is a only a criminal offence if he scared the minor or forced his way past. (hard to prove that one though as he may look older than 14 but still worth pursueing) He has to by law, if talking to a minor, confirm his name, company and show id. not sure what the legal standing is on this but i would suggest you look into it.

 

4. discussed account with a third party without consent of the account holder constitues breach of contract and breach of data protection act. (definatly pursue this one)

 

Not sure on the validity of the above but it certainly seems reasonable. Mr Bailiff, I don't suppose you could let us know where that comes from? If this matter is to be pursued, the references will be invaluable, I am sure.

 

I suspect the Police will not be interested in a civil offence, but the criminal element of damagnig your goods, taking them back without proper authorisation etc., sounds solid enough to me, as a layman.

 

Palace, I think you need to speak to the Police, and let us know what they say and hopefully people will continue to add their thoughts and experience.

 

FX

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Guest Thebailiff

most of the above is standard common sense or pretty much common knowledge. i forgot to add though that its only a civil offence if he enters through an open door. climbinh through an open window i am not surew about.

 

i dont have any sources but i have dealt with these things enough to know its pretty much correct above. the only ppl that will tell you for certain are the police. just speak to them and the will decide what is what but criminal damage and attempted thewft is a definate.

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Guest Happy Contrails
Without a doubt, that is:

 

1. entering a house without a court order and without permisiion of the landowner constitutes a civil offence for tresspass.

 

Its also called burglary. (housebreaking if comitted daytime).

 

If a burglar causes damage while entering a building then its called breaking & entering.

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Guest Thebailiff

yeah as i said in later posts, if its with the intention on taking goods then its burglary. if he just enteres peacfully then its civil tresspass.

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Guest Happy Contrails

I speak from experience. I had a flat being refurbished and the builder left a door open and a drunk walked in, sat on the floor and refused to leave. Police arrested him for burglary and the magistrate gave him 100 hrs unpaid work and ordered him to attend a drying out clinic.

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The bailiff is correct it would be burglary as there was people in the house and the damage was caused in the burglary so could also be criminal damage, but i would go to the police anyway because also correct you will need a crime number.and with hope that he will be arrested, because he sounds no better than a loan shark.

 

LFB

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I speak from experience. I had a flat being refurbished and the builder left a door open and a drunk walked in, sat on the floor and refused to leave. Police arrested him for burglary and the magistrate gave him 100 hrs unpaid work and ordered him to attend a drying out clinic.

 

Maybe the magistrates court should start ordering the lowlife thugs acting as certificated bailiffs who routinely ignore the rule of law and get their kicks from preying on the vulnerable to carry out a few hours community service.

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Guest Thebailiff
Maybe the magistrates court should start ordering the lowlife thugs acting as certificated bailiffs who routinely ignore the rule of law and get their kicks from preying on the vulnerable to carry out a few hours community service.

Maybe they should get ppl with nothing better to than post crap they nothing about, to do it instead, while the bailiffs get on with the work of making sure ppl get the money they are owed.

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Thanks for deleting your earlier outburst. Presumably even some one wit an IQ lower than their shoe size can realize that for a bailiff to refer to someone else as "lowlife bottom feeders like you" is so hypocritical it is risable.

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Guest Thebailiff
Thanks for deleting your earlier outburst. Presumably even some one wit an IQ lower than their shoe size can realize that for a bailiff to refer to someone else as "lowlife bottom feeders like you" is so hypocritical it is risable.

 

come on pack it in. im here to help and whatever you think of bailiffs, dont spread the tar over all of us. You cant even own up to what you actually do for a living so DO NOt dare take the mickey out of what i do.

 

if future, keep the info on topic and stop flaming.

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