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    • Hi all. Apologies for the delay. I was writing the timeline out, taking a while as I was checking everything against emails etc… then suddenly today the parcel started tracking again and appears to be magically found and back enroute.    I’ll post up the tracking info screenshots in a sec which kinda summarises the timeline - during the multiple “Enquiry Raised” events there was a lot of emails (most of which were ignored by Evri) before they finally admitted it was lost. And yet now it is back enroute. Utterly unbelievable 🤦🏻‍♂️ So no letter before claim has been drafted just yet…
    • You can SAR them again, to check.   If: a) they dealt with it as a complaint, b) stated that their response was a final response, c) noted that you could escalate it to FOS (and had 6 months in which to do so), and d) Didn’t say “we will waive our right to have to grant permission after 6 months”  Them : you can still take it to FOS but FOS would have to obtain their permission to review it outside of the 6 months (and that seems unlikely)  https://www.financial-ombudsman.org.uk/businesses/resolving-complaint/before-get-involved#:~:text=These time limits are%3A,they had cause to complain)  
    • I just checked the last email from them that I printed out.  It was directing me to a link to files as part of a data SAR (which I never called my request; they did). The email says the link would expire in 3 months.  Now my computer crashed later in 19.  I lost a lot of info. I need to check storage for old hard-drives to see if I downloaded and saved whatever info was in the link.   I have 1 other printed out email from my friend who was a broker. It was dated apx 6w after my first email to broker.  Friend was telling me what to include in a letter to compliance dept.  I don't have a printed copy of my letter - so can't remember if was entitled formal complaint - or their reply.   Will check storage later.  If I have anything useful I will post
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Northern Rock Credit Agreement - Help


nonnynonny
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Hello,

 

A bit of background, i took out a loan of £10k with northern rock in 2004, over a period of 120 months, including PPI.

 

During 2008 i succsefully reclaimed PPI via a third party company, they then issued a letter to 'reschedule the loan'.

 

This was during 2008.

 

Attached are the letters and the only documentation i have received or signed on this issue.

 

Does it validate Northern Rock? Is it an enforcable agreement?

nrock1.JPG

nrock2.jpg

nrock3.jpg

Edited by nonnynonny
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Not to be at all pretentious, but the promises of 'assistance' from this website seem to be as likely as promises of 'assistance' from the banks in 'helping' customers.

 

This statement is a little unkind dont you think ? This is a self help site, anyone offering assistance is a volunteer and there are many requests for assistance made. So it might take some time for an answer unless your post/thread is flagged as urgent.

 

I am a little unsure of the question you want answering.

 

If it is in respect of the CCA, you will find some answers in the following link.

 

http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/105315-my-agreement-enforceable-useful.html

 

 

Are the free companies that look at this worth using?

 

If you are wanting an answer to the question above. I am unaware of any "free companies" and the MOJ (Ministry of Justice) is actually advising against using Claims management companies.

 

HTH

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This statement is a little unkind dont you think ? This is a self help site, anyone offering assistance is a volunteer and there are many requests for assistance made. So it might take some time for an answer unless your post/thread is flagged as urgent.

 

 

Thanks for getting back to me, communication is the key.

 

I felt slightly guilty making an outburst, but in my working world if i say i am going to something i do it when i say i am going to do it.

 

This problem is one of the biggest issues i face daily in the construction industry, people simply make commitments they cannot keep or promises they dont intend to keep.

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