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    • Thanks for your advice. They didn't really reduce her bill when putting her on the rolling contract. She's emailed BT to complain as well about £800 fee. She will have to check where she stands with her mobile contract given she is still paying each month as she still needs to have a mobile phone for emergencies. A lesson on how careful you have to be when changing providers
    • forget CAB you might as well phone bt back as thats about as useless as they'll be.   you can't have a rolling 24mts contract', bt rolling contracts are month to month only, thats an industrywide accepted definition of what rolling means.   what happened here is she earlier changed her 'package' removing skt to reduce costs. as with all providers that invoked = means she entered into a new 24mts contract.   she latterly phone to cancel that contract, and thus bt charged her the cancellation fee/loss of revenue over the raining months of the contract.   the fact that she owes them 'this money' but didn't pay it, then entitled them sadly to cancel the mobile contract, which sadly again they allowed to do.   rock and a hard place if she wants to keep the same mobile number.   Or as long as her phone is not imie blocked by bt (in otherwords she purchased from BT under the mobile contract) but simply locked to BT (which is easily gotten around for a small fee at many shops/market stalls or if someone is tech savvy follow the guides on youtube to unlock the phone for an even smaller fee. and wack a new sim in it.   as for the £800 bill simply ignore them. they'll sell the debt on  and if anyone like Lowells or anyother powerless DCA debt buyer wants to do court, it's easily defended we've not lost one case like that here.        
    • The 1st 2 calls were the normal scam calls. get a truecall box   the PDC stuff you ignore their letter States our client three whom if you wanted too you deal with directly.   Until/unless whenever it gets sold on too and they eventually send a letter of claim you maintain radio silence    
    • hi all. bit of advice please. I had a Three contract up until November last year. At £11pcm for 24mths. Paid every month on time via their online portal. When I ported over, I received a letter from Three thanking me for being a customer blah blah blah.. It also said IF I owed anything a final bill will be sent. No final bill ever received - I get a phone call around the first week in December form an Indian sounding man who was extremly difficult to understand. Said he was calling from Three, and wanted me to confirm my details - something of which I didnt as something didnt sit right. He said I could log into my account and review my bill as I owed money and then hung up. After the call I thought I'd best log into my account just in case.  Couldnt log in. Account access denied. Logged on to chat - they said as I ported over and I was no longer a customer my access was suspended. Couple of weeks later I had another call from a local area number and answered again it was some Indian guy telling me I owed money, wanting me to confirm details. I refused and he said details will be sent out to me to my email on account and my home address as it was important. Once again nothing.. 15th Dec I received an email from PastDue in my name RE Three. Email stated they were contacting me about Three an I should receive a letter soon regards to this matter. Says about visiting their website.  22nd Jan another email form Pastdue. Stating they have yet to receive a response to the letter, and they had already sent me an email about this. We will continue to contact you until this matter is resolved. Again asks me to login. 23rd Jan letter received dated 13th Jan. Titled "We are here to help keep your Three Services"  Claiming I owed "Airetime Balance £201.43" and contract period was 26/11/2019 to 25/11/2020 States "We have been appointed by Three to recover the amount of £201.43. If you pay this amount in full Three may be able to waive the cancellation fee and reconnect their service for you" - what cancellation fee / re connection??? I ended the contract giving the 30days notice and paying the last bill.. Then the normal crap about its important to pay. If I'm experiencing difficulties etc. Now both December and  January Credit reports from ClearScore, Credit Karma, Credit Expert, Totally Money and Equifax all show Three as Closed and balance as Zero. (Date Satisfied /closed 17th Nov, bal 0, last updated 30th Nov) I've had nothing from Three. As far as I'm concerned I owe nothing as no final bill and no access to the portal. Should I email PastDue and do a prove it & attach proof of Credit Reports being £0 or do I do something else?  
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egg and dlc


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hey everyone, i'm new to this website so please be kind.

3 weeks ago i received a phone call from dlc, saying we owed egg 15 missed payments, we told them that our debt was paid in full as we paid our last payment in nov 2008. we then phoned egg to ask for details, they told me they had deleted my account, if that is the case how can we owe then money, we have receive further phonecalls from dlc, we have explained to them that we would not pay a penny till we received proof of missed payments, we have had no respose ( just one of those postcards wanting to come and visit), can any one please help, i have asked my bank for statements dating back to 2002 so i can check for myself. but if they have no account how can we owe them, we have had no reminders or any other written response from egg saying we owed them,

can someone please advise me

many thanks

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Hello and Welcome, gmcc75.

 

Sounds like a phishing trip by dlc. Have you checked your Credit File, when did you ask for your statements.

 

Regards.

 

Scott.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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i phoned my bank last friday but not received them yet, i'm willing to pay if i missed payments ( which i doubt) surely egg should of sent some demand( it's been 10 months since our final payment). dlc are being a pain with constant call, we have told them to write to us and not phone anymore but they have only sent a little postcard lol ) they really think i'm think and will just pay

thanks for your quick reply

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I'd tend to ignore dlc until you get your statements, that way you'll know the score regarding the account closure.

 

I take it's for a loan, did Egg send you anything when you finished paying it ?

 

Regards.

 

Scott.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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i think so, we moved back to uk in jan so got rid of all our paperwork (but am sure we did) do i send a letter to egg or dlc?demanding statements and other relevant paperwork,

thanks gayle

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Send a SAR to Egg..............

 

http://www.consumerforums.com/resources/templates-library/86-debt-collectors/576-subject-access-request-debt-a-dca.html

 

Recorded, they then have 40 days to comply.

 

This will cost you £10, you might be wiser to give them a bit more time to send your statements as they said they would.

 

Regards.

 

Scott.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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the statements are from my bank so i can check the payments for the loan, they were coing out by Direct debt so i can check if i missed any. egg didn't contact us to say they were getting dlc involved surely they cant do that ?

thanks gayle

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If you've been out of the country, how do you know they have'nt.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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we contacted them every time we moved with our new address, and our mail was forwarded to our new address, if dlc was able to find us how come egg didnt?

we're forces so we move every 2-3 years, thy sent us mail to cyprus and germany via BFBP( british forces post office)

thanks

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For £2 you can get your credit report from Experian, as Maroondevo said. If Egg genuinely got into a muddle, they will have (mis)reported to Experian who would show all the world you missed payments on 15 consecutive months. Egg would also have issue a Default Notice long ago. If none of this has happened, then it looks more like conspiracy than muddle with the DLC trying it on. The full SAR response amounts to a pile of paper one inch thick, and usually takes Egg many weeks. Just a complete reprint of your back statements will come much sooner.

 

Unless of course, your name is John Smith, with many other John Smiths on BFPO, and wires got crossed all over. The culprits who cause you undeserved distress will have to pay for it when reported to their licensor the OFT.

  • Haha 1

 

 

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thanks will ask egg for subject access report and see what happens! and check all the bank statements ( will be faster than response fome egg)

thanks for all your help

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