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Looks good to me. Stick in COPIED TO MINSTER BAYWATCH at the bottom though. It's important you show Gladdys you've sussed their sordid little scheme of encouraging hopeless court cases. Recently in a similar situation the PPC bottled it and formally cancelled the charge. That's unlikely to happen but go for anything that could tilt the odds in your favour.
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By BankFodder · Posted
Sorry, but your PDF file won't open. Maybe it's corrupt. I'm going to remove it and please could you try and load up another one. Make sure you are able to open it yourself first. -
poss not but once that is done. she might get a letter of claim which need to be dealt with the proper way and not ignored. but i'll state again..that doesnt mean it needs paying.
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Hello, thanks for the prompt response. Here is my letter of claim. I have read through some of the forum posts, but there are many similar incidents and I just want some guidance from the experts on what I should do next. My understanding is that I should give Hermes to agree to my demand of full compensation, which they would not agree anyway, I then need to file a small claim against Hermes and go from there. Just not sure if there is any specific wording and references to any specific consumer laws ...etc that I should be referring. While the amount I have lost is not significant compared with other people in this forum, it really pisses me off that people within Hermes could freely open up customer packages and take what they want and Hermes does not seem interested to find out who these culprits were. Thanks for your help.
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why should it change? dx
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile. -
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
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BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
- 1 reply
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Natwest Bank Transfer Fraud Call HMRC Please help
waz70 posted a topic in NatWest Bank,
Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786-
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