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B'Gas Homecare Service plans

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Hi everyone, my mum pays quite a few quid out (monthly) to have her

appliances covered by BG (i've tried to tell her not to bother but...)

anyway, her oven door is one of the glass pull downs and is held by 2 hinges on the inside at the bottom. one of these hinges has broken. BG came out to check and say its considered a "trim" and won't fix it. Eh? the door is not a functioning part of the oven so they refuse to fix it. I don't understand how they can say you can safely use the oven without a fully working door!? some lass from "Terms & Conditions" has confirmed the door is a trim so won't be fixed. Anyone here got any input regarding this?? I'm going to make a formal complaint - maybe now mum will cancel her policies. What a rip-off.

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