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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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Charges on property can I still sell it?


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Hi

 

You can still sell the house and you will need a solicitor to deal with the sale. When your solicitor receives the funds from the buyers solicitors they will have to pay kensington and pay off the 2 charges to give the buyer clear title and then you will get the balance.

 

Pedross

 

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Edited by pedross
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Hi

 

You can still sell the house and you will will need a solicitor to deal with the sale. When your solicitor receives the funds from the buyers solicitors they will have to pay kensington and pay off the 2 charges to give the buyer clear title and then you will get the balance.

 

Pedross

 

If you find this useful please click my scales on the left

 

Thank you Pedross that has put my mind at rest phew..:-)

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dont forget to at least try and claim the charges back later as well:)

 

see other threads on here tonight and my posted links

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Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

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Hi, yes you can still sell your property - infact that is probably what the holders of the charges want you to do!!! There are charges on my property and I was advised that if I was to sell then I would probably need a specialist solicitor who deals with this sort of thing. Best thing for you to do would be to approach 2 or 3 and see a) whether or not they do have to specialise and b) how much they charge.

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Hi

I am with Kensington mortgages and are in a lot of arrears, there are 2 charges on property can I still sell the house? The outstanding mortgage is £125000 and there are 2 charges for £4000 each had the house valued at £148000, also kensington are adding £50 every month, any help appreciated

 

What has Kensington done so far? Have they started repossession proceedings?

 

Complain about the charges and then take it up with the FOS, just to give yourself some breathing space whilst it's disputed. If you need any help on negotiating the arrears or help with rehousing just ask and someone will be able to advise you on what your options are.

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What has Kensington done so far? Have they started repossession proceedings?

 

Complain about the charges and then take it up with the FOS, just to give yourself some breathing space whilst it's disputed. If you need any help on negotiating the arrears or help with rehousing just ask and someone will be able to advise you on what your options are.

 

Very helpful I will do that no proceeedings yet (fingers crossed)

Thank you all for helping

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  • 8 months later...

Since posting my original post the mortgage outstanding is now over £130000 how have it gone up that much? my house is still up for sale and there is a lot of interest in it. I had a letter from moore & blatch Kensingtons solicitors saying I breached my court order and they will apply for eviction. But a few years ago I got into difficulties and went to court and was ordered to pay my mortgage + £100 per month on top I was doing that for quite a few months until Kensington wrote to me and said we will add the arrears to the remainder of your mortgage term and continue paying your normal monthly payment I immediately agreed to that signed the form and sent it back so does that mean the original court order is void, because I carried on paying my monthly payment of around £700 mth until Kensington put it up to over a £1000 month and we fell into drastic arrears. they put £50 charge every month also can I claim any of this back now or should I wait until I sell or they repossess? I am so confused.

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Also, cos I seperated with husband and both the charges were in his name and my solicitor have told me I am entitled to 60/40 because of my children I mean if we sell we will only get about £9000 how do I stand with the charging orders the house is in both names but he had the 2 loans/charging orders in his name only. Can anyone advise please.

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if your house is jointly owned then the charging orders make no difference to the sale as your solicitor does NOT need to send any money to the charge holders but only INFORM them of the sale of the house. A good solicitor will do this just before the sale is due to complete so as not to allow the creditors time to put their foot in for the charged money. They would need to go back to court for this.

 

tell your solicitor to have a look at Land Registry guidelines if he/she isn't aware of the above (which a good solicitor will be anyway). The law is to inform them only by a written notice, not to send them money from the sale. Because of the house being in joint names and only one person has the debt, the charge is a restriction only.

 

i.e. The restriction which can be entered on the register where a charging order is made against one of joint proprietors is in the following form :-

 

No disposition of the registered estate is to be registered without a certificate signed by the applicant for registration or his conveyancer that written notice of the disposition was given to [name of person with the benefit of the charging order] at [address for service], being the person with the benefit of [an interim] [a final] charging order on the beneficial interest of (name of judgment debtor) made by the (name of court) on (date) (Court reference.…).

Edited by tifo
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if your house is jointly owned then the charging orders make no difference to the sale as your solicitor does NOT need to send any money to the charge holders but only INFORM them of the sale of the house. A good solicitor will do this just before the sale is due to complete so as not to allow the creditors time to put their foot in for the charged money. They would need to go back to court for this.

 

tell your solicitor to have a look at Land Registry guidelines if he/she isn't aware of the above (which a good solicitor will be anyway). The law is to inform them only by a written notice, not to send them money from the sale. Because of the house being in joint names and only one person has the debt, the charge is a restriction only.

 

i.e. The restriction which can be entered on the register where a charging order is made against one of joint proprietors is in the following form :-

 

No disposition of the registered estate is to be registered without a certificate signed by the applicant for registration or his conveyancer that written notice of the disposition was given to [name of person with the benefit of the charging order] at [address for service], being the person with the benefit of [an interim] [a final] charging order on the beneficial interest of (name of judgment debtor) made by the (name of court) on (date) (Court reference.…).

 

Oh thank you Tifo that is interesting I will make my solicitor aware of this, his solicitor asked if we can pay these outstanding loans b4 the house sells I have 3 children and am on benefits where does he think I got that kind of money and he took out the loans only signed for by him and when he could not pay we went to court and they put charging orders on even tho I protested and said it is not fair too me because even tho the house is in joint names I did not sign for these loans.

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because of being jointly owned, that's why it's a restriction only and not a proper charge and you only have to inform the creditor of the sale and not send them money.

 

basically a charge on a jointly owned property where only one of the owners is the debtor is useless for the creditor unless they go for a sale of the house OR come into the loop when the house is being sold. Once sold, the new owners get a clean slate as it's not their debts.

 

hope this helps.

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because of being jointly owned, that's why it's a restriction only and not a proper charge and you only have to inform the creditor of the sale and not send them money.

 

basically a charge on a jointly owned property where only one of the owners is the debtor is useless for the creditor unless they go for a sale of the house OR come into the loop when the house is being sold. Once sold, the new owners get a clean slate as it's not their debts.

 

hope this helps.

 

Oh yes it does help an awful lot thank you as my ex is being so difficult and picky about things my solicitor asked for two third one third in my favour cos I have the children but he said no he wants 60 40 in my favour? and he wants the house sold mortgage repaid and the 2 charges cleared before the money is split. So you saying in effect sell the house pay the remainder of the mortgage split proceeds then let the people know who have the charges so he will have to pay as they are is debts not mine am I correct?

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So you saying in effect sell the house pay the remainder of the mortgage split proceeds then let the people know who have the charges so he will have to pay as they are is debts not mine am I correct?

 

You have to tell the creditors while you are selling the house but your solicitor should send the written notice so that they have no time to put their claim in. Once the house is sold, it's too late for them.

 

Even with a 60/40 split, the debts would be cleared from your partner's share and not yours as they're only his debts.

 

Either way, it makes no difference to you. None of the money is paid from your share.

 

The restriction would state his name and that the charge is on his part of the equity only, not from your part. You can easily check this as your solicitors will have the title deed.

 

You could stop stressing about it and simply let the creditors take the money from his share. It's not the way you're thinking, i.e. the creditors are paid from the money left over and then it's split. It's first split and then the creditors can only be paid from his share of the money, not yours (as they're not your debts).

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Also, don't forget to claim any arrears charges etc from the outstanding balance as this will give you more money left over.

 

You are so brilliant thanks very much for your help I am so relieved this news is wonderful :D

Cant wait to tell my children yay more money for them.

Thanks again. I will let you know what happened.

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