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    • Calm Down please.... there is only one way to deal with this and that is - PROPERLY. Being surrounded by 'lawyers' who deal with 'disputes', just like going to the likes of CAB, in this instance has, most probably, to date,  sadly not helping you here. Such people always project an Aura of confidence, when the truth is they don't actually have the vast successful experience of the members here in dealing with the likes BMW. there are over 350 threads here . as far i gather this is the situation, In April, a car was purchased by your son from BMW. Finance taken out to purchase it has since been paid in full, as well as full payment for an annual Insurance policy. within 6 weeks, it was discovered and confirmed in writing, via a report from a local garage, that the car indeed had numerous performance modifications undertaken. Namely being remapped and with modifications to the exhaust system. having contacted his ins co, they require a further £5k to uprate his policy, without it renders the existing insurance policy invalid, thus the car is not being driven.  again within this 6 weeks, you wrote to BMW rejecting the car (we need to see this letter please. scan it up to PDF, please read our UPLOAD guide). at first BMW were onboard, even sending their own inspector, confirming the mods etc. but in the last 9 days since said inspection, comms have now gone dead. .................. you have 2 options - 1 - allow BMW to sort the car FOC and without hassle to him, but probably within their own snails pace timeframe. 2- EVENTUALLY bring legal action - this would most probably be under contract law, not a claim under the consumer rights act . (as financially you would lose out big time) to do 2. which is not easy and rather complex to calculate the financial sum involved...... we need all the info @BankFodder has requested. of many, but one good reason for this is say for this new mot, show the old one was suspect, good bargaining chip against 2500mls usage deductions... your call but you need to do this properly or not at all...............    
    • Hi, I've been reading through many of the stories in the sub-forum and I understand the process to be to send a Letter of Claim to the EVRi - in the post and to their customer support email and to sign up for MCOL.  I have looked at the various Letters of Claim and the MCOL claim forms - particulars of claim and I have gone through all of the screens on MCOL website to put in the final details so it is ready to go after the 14 days from when I send the Letter of Claim (of course assuming that EVRi dismisses my Letter of Claim to pay me in full!).  I also see the advise is to decline any mediation particularly because I have specified the parcel contents and value to EVRi when shipping it. I have put both the Letter of Claim and the forms from the MCOL particulars of claim into a single PDF for review.  The stories in the sub-forum often indicate people shipping with EVRi but some purchase through or have involved such companies as Parcel2Go and so I wasn't sure about the statement I made in the Letter of Claim if it was totally accurate to say "I am applying my third party rights under the Contracts (Rights of Third Parties) Act 1999"? I just wanted to confirm the correct wording.  In my case the parcel shipment was paid for on the EVRi website and sent at the Tesco EVRi Parcelshop.  On the MCOL claim form I have referenced Section 57 of the Consumer Rights Act 2015 in response to EVRi customer service hiding behind their lack of ability to insure delivery of laptops and their bogus non-compensated and prohibited items as a means to avoid any responsibility for them losing such items. Thank you for taking a look to see if there are any inaccuracies or amendments to the Letter of Claim - when it is looking good I will send via email and post it to EVRi.  Having drafted the particulars of the claim on MCOL, I shall be ready to submit the claim on the MCOL site when the 14 day period has elapsed and proceed from there.   Thanks for everyone's help! Letter of claim and MCOL Particulars of Claim.pdf
    • Wow quite surprised by your response in all honesty as I can’t see where you have requested details of the car. The car is insured and that was budgeted for and paid in full, the increase of £5k is because of the modifications, which no we didn’t budget for as we didn’t plan to buy a modified car, so no that doesn’t form any part of wanting to return the car, perhaps you don’t understand the impact modifications have on insurance premiums? Thanks for your help so far but feel going the legal route probably suits us better.
    • new thread created for the court claims. please complete this twice and i'll make another thread from the 2nd PDL Claimform we need to keep them sep.  
    • Most banks do not have any customer service staff available to support those opening a new current or savings account, according to research for Investec Bank.View the full article
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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**** CAG Christmas meet: Saturday 12th December, Oxford: Red Lion, 7pm ****

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CAG Christmas meet location vote  

42 Caggers have voted

  1. 1. CAG Christmas meet location vote

    • London
    • Oxford
    • Leicester
    • Huntingdon
    • Northampton
    • Nottingham
    • Lincoln
    • Edinburgh
    • Other: Please specify

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Well I don't want to get anyone into trouble, you know me :oops:, but isn't that a bit of a coincidence that Caro and Tilly, who usually plan things together, BOTH told the other one she wasn't going, and then BOTH actually turned up?


Hmmm.... If it were me, I'd have been gobsmacked too.... :razz:


:-D :-D :-D



lol - Tilly said no-one would believe it wasn't planned when Caro rang us at 7 ish to say she was almost in Oxford - we had to leg it to meet her and then get her checked into our accomodation. Doubt they'll do unplanned again after that accomodation though. :)



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Well I don't want to get anyone into trouble, you know me :oops:,


Why would anyone be in trouble?:confused:


but isn't that a bit of a coincidence that Caro and Tilly, who usually plan things together,


We do?


BOTH told the other one she wasn't going, and then BOTH actually turned up?


The real co-incidence is that we both went for the same reason.;)


Hmmm.... If it were me, I'd have been gobsmacked too.... :razz:


:-D :-D :-D


Yeah. If I'd known I'd have picked Tills up on the way, and taken a toothbrush and change of essential garb.:p


Anyway, nice to see you again Castlebest and Pink Duchess. It's always a pleasure, and I think suggested venue for a future meet has great merit, although lifejackets would probably be adviseable!!:lol:


Tilly (or should I say Lizzie) well what can I say. I suppose I should have guessed that you'd pull out all the stops to get there! Can't remember when you last missed a CAG meet. :lol:


Was good to see you again too Jan, and thank you so much for your northern hospitality, putting me up in your cell.:grin: Lift to the station was no problem, and at least you had some company to while away some of the hours. I hope you felt it was worth it.:)

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Sorry folks, I am really feeling bad about this, I was so looking forward to getting down to Oxford but my horse went lame on Thursday. There are so many people I would like to meet, old and new.


Now I'm £350 worse off and not much nearer finding a solution and I haven't had the workshop bill yet. Bliddy cars !!


Lets hope there's another meet before May and I'll be there.



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Awww - didn't anyone want to meet me cos I'm newbie?? :(


Shame 'cos I'd come from Manchester, but it was nice to meet PD and Peter, meet up with Caro and Tilly again (met them at the Leeds meet which appears to have been the main Christmas meet after all!). :D




Lol...It wasn't your fault. I had some family issues so it was already awkward but when some other people couldn't make it I decided to leave it until next time.

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Well I don't want to get anyone into trouble, you know me :oops:, but isn't that a bit of a coincidence that Caro and Tilly, who usually plan things together, BOTH told the other one she wasn't going, and then BOTH actually turned up?


Hmmm.... If it were me, I'd have been gobsmacked too.... :razz:


:-D :-D :-D


Well sorry to disappoint Bookie but its called thinking for yourself :rolleyes: i don't think i need to explain myself to you or anybody else the main thing is i went.

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I bet it went to the same place you disapeared to a dark, dismal, lonely place. mhahahahah


ahh work yep dark mornings dismal weather and not a sole around :p:D


glad to see you are back as an elephant Tills, I did not recognise you before



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Think there's a thread for Manchester around Spring ... I don't mind Manchester or Leeds though.


And a thread for South somewhere too ... although I think I'll stick closer to home in future!


Haven't noticed one for Birmingham yet.



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Cag meet calender :rolleyes:




February..... booked ;)


March...... Manchester Spams Biffday :D


April....... Cardiff


May........Leeds ?


etc etc etc :D


fill in the missing spaces :p

Edited by **Tilly**
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Tis true I have a week off work in March and I wouldn't mind a celebratory CAG meet.... Coincides with my Biffday too.... quelle surprise...:D


I can put cash on my biffday list and then travel..... hurrah... to places further afield like Manchester or Leeds....


Oh and Jan4a... don't be put off coming South again cos If we do an Essex one you can come and stay with me.... it's a bit like cell block H in my house only untidier... :D



They say money talks......mine just keeps saying "Goodbye"

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Oh and Jan4a... don't be put off coming South again cos If we do an Essex one you can come and stay with me.... it's a bit like cell block H in my house only untidier... :grin:


Thank you. I'd go if you/Tills/Caro etc were going, provided I could of course.


mmmm - prisoner cell block H - carrots have big ears then ;)

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