human rights at tesco ** A SUCCESS STORY**

[gforce1uk]

you got it in one. thank you

[gforce1uk]

here's the letter i drafted to tesco.

 

Address...

Personal information removed

 

Re:/complaint

 

28/08/09

 

Mr ???

 

I’m writing to you with a compliant about how my wife ******** was treated after being accused of theft from your store on the 22/08/09

My wife was confronted and accused three times of reducing roast chickens by Mr. ******** at her post and then marched her out of the store in front of her customers, friends and colleagues. **** came home in tears and stayed that way for days not eating she had panic attacks so bad I had to take her to see her G P. *** then went to a hearing and with no evidence at all Ms***** would have sent her to a disciplinary hearing which would have led to dismissal, only **** provided proof of her innocence. After she provided proof she wasn’t even offered an apology instead ***** spoke to **** in an abrupt fashion. I have been in touch with ACAS and told them in detail what happened and they said you have completely disregarded every rule in your book of conduct and actually told me to contact both my local mp and cindi’s union representative, which I have done the later. A Ms ******* headed this so called investigation and was left wanting. Do your employees not get formal training? Mr. ******* has taken his authority way to far. This isn’t the first time this has happened, but I can assure you it will be the last. I have taken legal advice with a local solicitor and they agree, your company have over stepped the mark. I do not want to go down this road but if forced I will and I have been assured you will incur all costs. My wife loves her job and has been loyal to Tesco, but in light of this she is reluctant to stay there. I have even been told ***** was refused a grievance form which in itself is illegal. I don’t know how this got to this stage, but something has to be done. At the very least **** wants an apology in writing from****** and a verbal apology from ***** in front of ****** colleagues I would like this letter and Ms ****** apology put on file for future reference as I don’t think this kind of abuse will stop. I will be sending a copy to your head office at:

 

Tesco House

Delamare Rd

Cheshunt

Hertfordshire

EN8 9SL

 

 

 

 

My next step is to contact the employment tribunal to see what they have to say. At this time I will hope you give cindi a grievance form and her union rep will take it from there. Please be assured that this will not go away. You are in breach of your own human rights for staff. I just can’t believe that in this day and age this kind of thing could happen. If your staff were properly trained to deal with these matters and not act like Gestapo, it would have been resolved in minutes. I have been shopping at Tesco for more than thirty five years, but I wont ever again. I apologise if this letter comes across sharp or threatening, but you have no idea just how angry and upset your company have made myself and my wife feel.

I hope you resolve this matter as soon as possible, discretely unlike ******. I appreciate you taking the time to read this letter and hope you find time to reply to this complaint or please feel free to phone me at the above number.

 

Yours sincerely

 

Mr ********

Edited August 29, 2009 by citizenB
Personal information/ names removed

[zazen.warrior]

:) Edited August 29, 2009 by zazen.warrior
Actioned

[citizenB]

gforce, I have removed personal information left in your letter.

 

Whilst I understand you are probably very angry and frustrated. It might be a good idea to reword your letter to maximise it's effectiveness .

[zazen.warrior]

Essentially you need to make it shorter, and remove any *emotion* - anger they expect; detached concern regarding, for example, the reputation of the company will bother them more.

 

I know how difficult it is to remain calm when you feel personally slighted, but try to think how you will feel reading your letter again in a years time, were you cool, calm and collected - 'better than them' - or Mr Angry who got laughed at

 

They clearly have 'training issues' for a start.

Edited August 29, 2009 by zazen.warrior

[Guest Old_andrew2018]

Hi gforce

 

You might consider sending a PM asking for advice on a course of action to some of the HR Experts who contribute to the forum, I can suggest 3 they are elche, sidewinder, or ell-enn please also supply a link to your thread

[MARTIN3030]

Tesco usually seek to have the store itself try to resolve issues rather than HO.

I would send any further correspondence to their Legal team who are based at the Cheshunt site too.

I suggest addressing it to Zubair Tamuri.

Telephone number should you need it 01992 632222.

[gforce1uk]

i get it. i will revise the letter and omit the anger. this will be the third time lol,but i'll get there. thx

[LEONABLUE]

same thing happened to my daughter,! she worked for sainsburys! so it seems they all work from the same book!

[gforce1uk]

just to let you know my wife won her appeal and has been given a formal apology,plus an apology from the security guard infront of her colleges. i suppose it was the most we could expect.at least this incident will be logged for future reference, as this wasnt the first time and i dont think it will be the last. i just want to thank everyone again for your advice.

[Karrie2129]

Well done!

[Lula]

Did she get her two days pay back? she should do, they have no right to take her money

[Bookworm]

Good to hear. Well done.

[gforce1uk]

Did she get her two days pay back? she should do, they have no right to take her money

 

yes she did thx.

[MARTIN3030]

Good result.

[LEONABLUE]

well done xx

[citizenB]

This is good news.

 

I have amended your title slightly to reflect success.

[LEONABLUE]

at last, common sense prevails, like i said before same thing happened to my daughter,she was marched out of her store,when the security guards rang the police, by a "very nice policeman!" in front of all her colleagues! she was sooooooo embarrassed!

[dx_]

just to let you know my wife won her appeal and has been given a formal apology,plus an apology from the security guard infront of her colleges. i suppose it was the most we could expect.at least this incident will be logged for future reference, as this wasnt the first time and i dont think it will be the last. i just want to thank everyone again for your advice.

Great news. Well done.