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    • They have defended the claim by saying that the job was of unsatisfactory standard and they had to call another carpenter to remedy. My husband has text messages about them losing the keys a second time and also an email. What do they hope to achieve??? Most importantly,  as far as I have seen online, now I need to wait for paperwork from the court, correct?
    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the xx/xx/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the xx/xx/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, xx/xx/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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private owner caravan complaints.


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Hi,

Firstly please excuse me if I have posted this in the wrong section, but the holiday bit appeared just to be about holiday companies, of which we are not, we own a static caravan that we rent out, we have had loads of good comments from our guests (and not one bad comment ever in the past 5 years), some of which have stayed with us on more than one occasion, however recently we had a family stay with us, who complained about the smell ,, not from our caravan but from the drains outside on the site, they said that the smell had affected their holiday, with them being sick and bad stomach upsets, they did not complain about the caravan, but about the smell. On them making this complaint I looked further and found that just before their holiday began, the sewerage plant that is over 10 miles away had a problem and shut down for a few days, a matter that was in the newspapers near the area where our caravan is sited, the family stated that they were worried for their childrens health due to this smell that caused them to be sick and have bad stomachs, but decided to stay the whole week so that the children were not upset, and not complain while they were there, Can I really be held responsible for a bad smell? I really am unsure what to do next.:idea:

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Hi,

Firstly please excuse me if I have posted this in the wrong section, we own a static caravan that we rent out, we have had loads of good comments from our guests (and not one bad comment ever in the past 5 years), some of which have stayed with us on more than one occasion, however recently we had a family stay with us, who complained about the smell ,, not from our caravan but from the drains outside on the site, they said that the smell had affected their holiday, with them being sick and bad stomach upsets, they did not complain about the caravan, but about the smell. On them making this complaint I looked further and found that just before their holiday began, the sewerage plant that is over 10 miles away had a problem and shut down for a few days, a matter that was in the newspapers near the area where our caravan is sited, the family stated that they were worried for their childrens health due to this smell that caused them to be sick and have bad stomachs, but decided to stay the whole week so that the children were not upset, and not complain while they were there, Can I really be held responsible for a bad smell? I really am unsure what to do next.:idea:

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My guess is they are after compensation. If they were really badly effected by the smell they would not have stayed the full week.

 

I would point out you cannot be responsible for smells outside the caravan, in the same way you are not responsible if it rained all week.

 

Express sympathy and give them the telephone number of the local water company who look after the sewerage plant, and say that is all you can do.

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Hi wesleyt43,

I have to sympathise with the family but you have no control over smell from another source so I cannot in a million years see how you can be held responsible and tell them the same.

 

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Hi,

thanks, have rang our site owner, and they have told me that no complaints were made during their stay either, surely a bad smell woulndy cause sickness and upset stomachs either, I will get back in touch with them and offer some advice, Thanks for your reply:)

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Hi, thanks for that, I do sympathise with them also, but I dont see how they cannot see the smell was not my fault, its just a bad thing that happened during that time that caused the smell, Thanks for responding:)

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surely a bad smell woulndy cause sickness and upset stomachs either

 

Some people, mainly young children, can be sick when confronted by strong smells. I do not know what it is called but my young nephew suffers.

 

Saying that, this case is not your fault as it is out of your controll.

 

John

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Hi, thank you for your response, its our first complaint and to be honest I got worried, but then again if the problem was my fault, then it would be the same as customers complaining if it rained for their stay.

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Agrree with all the comments - there was nothing you could do. If you feel they have genuinely been inconvenienced you could make a offer to give them an off-peak week in compensation for the disappointment they suffered, stating your offer is in the spirit of goodwill and in no way an admission you were responsible (a photocopy of the local press story would help too).

 

It was just one of those things, regrettable, but you wouldn't be liable if the power was out for 4 days, this was only a smell. A can of Airwick would have masked it.

 

Actually, I remember staying at a Campsite at Billing Aquadrome, outside Northampton. The stench of raw sewage was repulsive. We complained, only to be told it was from the nearby sewage farm, when temp and winds conspire, it really gets unpleasant. It was explained as a matter-of-fact, if we didnb;t like it, we could go!

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These people still seem to think on the lines of old medical beliefs, where it was thought that diseases were carried by bad smells. :lol:

 

Whilst it is true that a strong smell could cause one to gag and even feel sick, it can't actually cause gastroenteritis, which seems to be what they're actually complaining about.

 

I have to agree with everyone else, you have no power over something like that and whilst it is regrettable they didn't have the greatest of times, they did manage to stay all week, so it can't have been THAT bad. ;-)

 

Passing on the contact nos of the local water/sewage company and politely suggesting they send their concerns to them is a good idea. ;-)

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You cannot be held responsible for events that occur outside your control, we rent out our caravan and if I were you I would use your descretion with this person, but there is certainly no legal basis for you to have to refund any monies.

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Actually, I remember staying at a Campsite at Billing Aquadrome, outside Northampton. The stench of raw sewage was repulsive. We complained, only to be told it was from the nearby sewage farm, when temp and winds conspire, it really gets unpleasant. It was explained as a matter-of-fact, if we didnb;t like it, we could go!

 

I live in the country, most of the time surrounded by lush pasture, grazing cows, skippy lambs etc. - a picture of an English idyll...

BUT when the farmers muck-spread life becomes distinctly unpleasantly smelly, at least for a few days. However I still live here & it is no worse than the petrol fumes of the inner city where many more people live & do daily business.

 

I think your guests are just after compensation & need to get a life!

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Hi, I have passed this on to my daughter who has attempted to deal with it the best she can, the Mrs is in hospital after her op, yet after receiving abusive e-mails and threats my wifes friend who works in the same Solicitors office as the Mrs has joined, and took over, not as a legal threat, just to offer them legal advice, basically had they complained during their stay to someone , or sought medical help for the peple who were being sick they may of had a claim against the water company but not us, still we will not be refunding anyone, if there had been a problem with the caravan itself then that would have been different, but the only complaint was about the smell,

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