Jump to content


Mobile Phone Coverage Issues - Reason to Terminate?


buzby
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4486 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Our CAG forum on Telecoms regularly has contributions from members stating that they have little or no phone coverage and as such wish to terminate their contract and switch to a network that CAN provide them with coverage.

 

The standard answer is, unfortunately, that your Service Contract will inevitable state that coverage issues are excluded, as no guarantee is given by the network that they can provide service in every location all the time. Unfair? Certainly, but there are times when this has been used as a 'loophole' (when networks were less stringent) and used as an excuse because the customer regretted their purchase, change their mind, disliked the phone or any other multitude of reasons NOT related to the actually coverage received on the handset. However, there is light at the end of the tunnel, if you are on the Hutchison 3UK network.

 

In the Sunday Times (Money) Section today - 23/08/09 - a reader complains that at a number of locations he spends time, 3UK admit to their network being insufficient or unavailable to provide him with a viable service. Complaining on his own behalf, he was told that he needs to do a 'manual' network search when his handset is out of coverage. His complaint via the ST resulted in the network agreeing, and allowing him to be released from his contract.

 

Now, is may be a one-off because the Times became involved, or a policy shift by Hutchison 3 - but in view of the precedent set, it may well be useful if you require to be released under similar circumstances, to cite the case of 'Mr FL' and the item on Page 2 of the Sunday Times supplement.

 

NOTE: Your contract will still give them the legal power to reject your request that they do not guarantee coverage, so there is no point going in with guns blazing, and threatening to be unpleasant. If your network ISN'T 3UK, then there probably won't be any change to current policies.

 

However, if 3UK HAVE genuinely altered their policies to be fairer to customers - well done, it is long overdue.

Link to post
Share on other sites

" but in view of the precedent set"

 

What precedent might that be ?

It wasnt a legal precedent-it looks more like a goodwill gesture.

 

 

 

NOTE: Your contract will still give them the legal power to reject your request that they do not guarantee coverage, so there is no point going in with guns blazing, and threatening to be unpleasant. If your network ISN'T 3UK, then there probably won't be any change to current policies.

 

 

So no guarantees then?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

(1) 'precedent' as in - they've done it for one customer, they can now do it for CAGgers. They cannot now state that it is impossible to cancel a contract based on no coverage. Not sure where you made the connection of any 'legal' issue - but it will be obvious to most (if not you) that this places the company at a disadvantage should they reject a CAGger out of hand.

 

(2) No Guarantee? Are you holding out for an award for stating the blooming obvious?

 

Sorry if you don't feel this piece of info is worthy of notice. It is the first published confirmation that lack of coverage is a reason to terminate a contract without penalty... if it didn't happen before, it's happened now. As a 'supporter' of consumer rights, I would have thought you would have welcomed their initiative, but clearly I was in error.

Link to post
Share on other sites

My point was that this case saw the customer getting a good decision,but that it cannot be relied upon by all who seek the same conclusion.

 

Its the same as a person going to Court and providing a list of settled cases,that his bank has chose to sort out.

 

The bank will argue that each case is dealt with individually,and that the bank has chosen to settle cases or else disputes,after commercial considerations and the merits of each individual case.

I have no doubt that faced with similar confrontation,other companies will choose to put forward the same arguements in defence.

 

Holding out for an award has absolutely nothing to do with anything.

To have any force or remedy,then the Precedent would need to be a legal one to guarantee a customer achieving the same result,instead of relying on discretion.

  • Haha 1

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

There you go again.

 

Instead of welcoming an opportunity to use this information to strong-arm networks to be consistent in their handling of genuine cases where coverage issues preclude contract performance, it appears you would rather not know that a UK network has done this, as it sets no 'legal precedent'.

 

That's fine by me - and you can continue being pessimistic about this positive move, primarily because they were probably embarassed into doing something (one would imagine). Further, should a CAGger decide to run the risk of taking a network to court, they can - aspart of their bundle - show a paper of record reporting that networks, when faced with a similar situation, are prepared to be accommodating.

 

Moving on to the illogicality of your argument, I'll explain why it is self-defeating, and I'm sure you'll not take this in the spirit in which it was given. If 100 people take their networks to court for non-coverage issues, and a high percentage of them win and the court orders the nullification of the contract, would that satisfy you to it being a legal precedent?

 

In probably would - and yet, Small Claims issues set no precedent, and in themselves are totally worhless fo other consumers in similar situations, as they still will be forced to take their own action and spin the dice with the same uncertaintly.

 

No - my point is that it provides the 3 Customer with a perfect lead in to any discussions (read 'negotiations') when issues over non-service arise. By citing (sorry, explaining) how 3UK managed to see reason in acring responsible for one customer, it puts the pressure on them to do the same. Now, we have a further threat - if you don't do it for me, I'll tell the Times....

 

This is the first chink in a policy that has lasted inviolate for well nigh 30 years, sorry you cannot appreciate the significance.

 

This did not exist before, that it is THIS that has changed.

 

And as an unrelated addendum, is there any policies to prevent SIG abuse? If not, can we please institute some? Your 'information banners are double the size of the contributions you are commenting on. We don't all have scroll wheels to spin past such irrelevances, advertising and other ego-waving nonsense.

Link to post
Share on other sites

I suggest that you read my posts again,without attempting to add your own spin on them.

Insofar as the irrelevances of advertising and so called "other ego waving nonsense" I am not clear exactly of what you refer to.

In the past you have been very quick to report posts accusing others of making personal comments and seeking removal.

Your comments in this thread appear to me to cross the same boundaries.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

Read them again? Sorry, no. Once was enough.

 

You're entitled to your opinion, of course - but you are the only one asserting that I was alluding to this being a 'legal' change. You then bang on about this even when told it was only the first published incident of a network agreeing to terminate a contract due to no-service. But there's little point in re-stating my position since you've ignored it.

 

Moving on to your misuse of message space by overblowing a SIG to add irrelevances, white space, in jokes and other nonsense , not just ONCE per forum thread, but in EVERY message. Do you think we might not have noticed the first time? It shows a massive disrespect for readers to keep on, and on and on. Restraint is the key - and in your comments (on my screen) 6" were of forum posts, and 20" an overblown sig, filling up space that requires readers to continually scroll past the repeated tags to get to the next pearls of wisdom. Since you appear to support such nonsense, lets move this to the Bear Park, and I'd be interested in your justification of CAG allowing this nonsense to continue - which, if you remember, was my original question that you chose not to answer

 

As for being 'personal' - hate to burst that bubble, but no - my comments are for everyone that feels they need to pad out their SIG field with 6 inches of irrelevance, headline text, blank spaces and unfunny in-jokes, that are unchanged with EACH message. The fact you've added 2ft of scrolling in just 4 messages is proof enough something needs to be done. How do we progress its controll in future?

 

Finally, as for your complaint regarding personal comments -and that I am first to complain - usually, it is to report 'baiting' where a response from me would cause major escalation, but more usually to report foul langiage that may (or may not) be st*rr*d out by the poster. I'm actually happy for the post to stay, it proves without doubt the poster has lost the argument and can do more than hurl abuse. For you to even sugges that I have somehow crossed this 'line' is insulting. and a discussion for another place.

Edited by buzby
Link to post
Share on other sites

Sorry to disappoint but this thread will not be moving into the Bear Park.

Your comments appear to have degenerated into a tirade of insult, which have little to do with the observations I made.

I can confirm that it is only you,who finds any problems with my Sig-the fact that not one single complaint has been made by anyone,suggests to me that it is not an issue that needs to be addressed.

If you have nothing better to do than make assertions that have no real substance,then I have.

I will therefore not be drawn into further debate on any of this.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

It's YOU that is making it Personal, matey!

 

Don't worry - I'll take to the Bear Park - you clearly have a vested interest in keeping the status quo. But this thread is a perfect example why something needs to be done. A little restraint goes a long long way.

Edited by buzby
Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...