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Orange, Moorcroft, DLC


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Hi

 

I need some advice for my partner who has got in a little situation with orange.

 

She rang up Oct 2008 to cancel her contract, but they wouldnt let her as she still owed money on the account.

 

I didnt know, but she has been collection letters for them for the last 8 months, and the debt has gone from £200 to £347.

 

I found a letter that stated they could reduce this debt with imediate payment, but this was a while ago, and since then DLC are now the recovery agents.

 

Wondering what one should do to advise her, what sort of letter should be sent to resolve this.

 

She cant afford to pay this debt off, and has no spare cash per week so a token offer would be the only way of paying something rather than nothing, shes a student which doesnt mean anything, but does mean she has little to live off as it is.

 

Thank you for any help

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You donlt say if she had completed her contractural obligatin to Orange when she called to cancel. If she had completed the minimum term, then Orange could not insist on her continuing with the service unti the debt was cleared. (In this case, should should simply have WRITTEN giving notice of termination - 30 days are required - and then work out the ramificatins of the final amount showing on the bill.

 

It isn;t clear whether service IS still being provided, but if it isn't - and the debt has been sld on to Moorcroft, Orange will not be interested, and Moorcroft will continue to call and plead for payments to clear the account.

 

The good news? There will prbably not be any possibility of court actin to recover the amount outstanding. The bad news, Orange will probbly have nonted the default on her credit file, and this will be a blight for hte next 6 years.

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  • 2 weeks later...

Hi, yes the contract was well over before she slipped into arrears with them, and ultimatly ignored them.

 

Orange said they couldnt cancel as she was in arrears, and she needs to pay arrears before they will take the 30days notice???

 

No service has been provided for 10 months now, as it was in arrears a month before end of term (august 08) and by the time debt people was involved it was alread 4 months arrears and service had been disconected.

 

So, how to resolve? ignor it further as they have charged a years worth of fees for no service? or pay them? as of now, no default has been put on her account. She has defaults already, so sure one more cant make it any worse.

 

thanks for your time.

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So, how to resolve? ignor it further as they have charged a years worth of fees for no service? or pay them? as of now, no default has been put on her account. She has defaults already, so sure one more cant make it any worse.

 

thanks for your time.

 

Ignoring it further is not a good idea. As has been suggested they can't refuse to take 30 days notice due to an outstanding debt.

 

Your best bet in dealing with this is to write to Orange to inform them that you will pay what you can until 30 days after you gave them notice, but suggest that you will not pay for any charges they've billed for since the notice period expired.

 

Advise them that as the debt is disputed and they should take the matter out of the hands of the DCA and contact you to negotiate a payment arrangement.

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They always SAY they cannot process a disconnection request, when there is an amount owing, and I'm sure many of their CS systems have this hard-coded into their software, but this is for their benefit, not yours. If you WRITE requesting disconnection, giving them the relevant 30 days from receit of your lewtter (which should be dated 3 days after the posting date - and by Recorded Delivery), you've completed that task, and can then concentrate on how to clear the final amount owing which will show on the final bill.

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