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Forced to pay lump sum cancellation fee

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Dear all


I cancelled my contract with orange in June, they had told me that I was able to pay the penalty fee in instalments. now they are telling me that if I don't pay the lump sum £340 they will disconnect my mobile broadband until I pay the whole penalty. They explained that they will be doing that because my mobile broadband was linked with my phone, accoring to them the mobile broadband it is going to be disconnected until the debt is cleared. They also told me that this is going to be in my credit report. i thought that if I arranged a convenient monthly payment, there was not going to be a report in my credit file.

Shall I pay everything now? I believe that if I spend 5 months paying £340 my credit file will show that I am missing 5 payments to Orange.


Maybe you can give me a little bit of advice


Thank you very much




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You need to get an assurance from them that when you pay in instalments NO ADVERSE DATA will be added to your file. Get this assurange in WRITING (an email will doi).

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