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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Contractual interest?


Glenn UK
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Good aftie ladies !! Thanks for helping Pict. I'm just lurking, but will pop back.

 

FOMTL, Chezt !!! Bill & Bong !!! What a pair, eh ? That kiddies prog "Tiny Planets" springs to mind, too. That was Bing & Bong I think.

 

Then there's "Billabong" - G'day Sheilas !

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right chezzy, (bills a bit quiet this morning I notice:shock: ) anyway back to business..

 

the only things I can think of at the moment are that

 

1. you could mention that you have written to the defendant asking for details of costs incurred (and manual intervention?) but they have not provided them, and

 

2. you could also mention the statement of the OFT as back up for the penalty charge assertion.

 

can't think of anything else

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talk of the devil..

 

must've slipped in here quietly while I was waiting for tea bag to brew. Cappuchino chez? bit posh aint it?

 

P.S. won't be me coming back with a formula bill, that's for SURE. Its like Japanese to me.

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Pict, this is the formula for compound interest. Change the function in the first entry in the column to this, then just copy the cell down all the way to the last entry. You can do a one-off "drag" I think. You might have to change the cell references in the formula, too.

 

If the top row you're using for the first entry is row 14, then this is OK., otherwise, change the 14 to the correct row number.

 

$E$3 refers to the cell that holds the annual interest rate you are using. (E3 in this case)

 

C14 is the cell showing "days since offence", and D14 is the actual penalty charge itself.

 

 

=D14*((1+($E$3/365))^C14)-D14

 

Does this help ?

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Very impressive Bill!! And there's me thinking you were posting expletives for a minute!!:D Now that does deserve a click someone - they still won't let me even though I've been giving rep elsewhere, or in other words, yeah I admit, spreading myself around.

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Excellent. I think I've managed to keep up so far. Unfortunately I've got to go to work and I dont finish until 22:30:(. I'll try the spread sheet tonight when I come back.

Thanks again to everyone for their support......:)

Advice given is purely my opinion, and is not based on any legal training.

BOS Credit Card...........................Hearing Date 07/02/07

Full Settlement..............................13/02/07

BOS Bank Account .........................total charges £8,655.92

1st offer..............................................£1620.00 01/12/06 Rejected

2nd offer.............................................£3255.00 03/01/07 Rejected

Summary Action victory.................£1499.02 22/03/07

Full and Final offer............................£7,200 19/04/07

Pict...............

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talk of the devil..

 

must've slipped in here quietly while I was waiting for tea bag to brew. Cappuchino chez? bit posh aint it?

 

P.S. won't be me coming back with a formula bill, that's for SURE. Its like Japanese to me.

 

I heard you putting the kettle on. I'm glad there's summat I can handle that you can't, Bong !! My ego needs a few straws to clutch !!

 

Poor old Mindzai - Nothing's his own any more !! I believe he's taken to wearing a kilt these days for the sake of convenience. Clan McDongle tartan, I expect (sorry, Pict, I hope you're not a McDongle !!)

 

Chezt (I just noticed BTW - excellent work in the Spreadsheet thread) - I have a query with your 8% alternative. And I think Bong might help out here. I have always applied my 8% Statutory from the date of each charge (in the same way that we do with contractual), and NOT from one particular date. Although it is only granted by the court, I was under the impression that it is granted retrospectively, and not just from the claim date (or whatever date you use). The spready I have been using calculates it this way (and I think Pict's does this, too). But I'm prepared to be "Bonged" over this, as I'm basing it on assumptions.

 

Does your spready work out your Statutory from a single date, Chez, or does it apply it to each charge and from each date ?

 

Rich tea, anyone ?

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Excellent. I think I've managed to keep up so far. Unfortunately I've got to go to work and I dont finish until 22:30:(. I'll try the spread sheet tonight when I come back.

Thanks again to everyone for their support......:)

 

Catchulater, Pict.

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Chezt (I just noticed BTW - excellent work in the Spreadsheet thread) - I have a query with your 8% alternative. And I think Bong might help out here. I have always applied my 8% Statutory from the date of each charge (in the same way that we do with contractual), and NOT from one particular date. Although it is only granted by the court, I was under the impression that it is granted retrospectively, and not just from the claim date (or whatever date you use). The spready I have been using calculates it this way (and I think Pict's does this, too). But I'm prepared to be "Bonged" over this, as I'm basing it on assumptions.

 

Does your spready work out your Statutory from a single date, Chez, or does it apply it to each charge and from each date ?

 

Rich tea, anyone ?

 

sounds more polite than your last offer bill. bananas spring to mind..:p :o

 

anyway..not sure I understand what you mean about the statutory interest bill. what made you think that chez's interest isn't worked out from the date of the first charge?:-?

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Very impressive Bill!! And there's me thinking you were posting expletives for a minute!!:D Now that does deserve a click someone - they still won't let me even though I've been giving rep elsewhere, or in other words, yeah I admit, spreading myself around.

 

Yeah, it looks a bit like that dunnit ? Not really clickworthy, as it's nicked. It's a standard formula - I just "gophered" it.

 

They're a bit "new age" with this putting ourselves about lark, aren't they ? I really think that they should dispense free prophylactics with such advice as that. (I used the long word, so's the mods can't understand it !! :D ).

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don't make me have to hunt down the dictionary bill! let me have a guess prophy - fortune telling? lactics - milk? a free glass of milk while getting your tarot cards read?

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sounds more polite than your last offer bill. bananas spring to mind..:p :o

 

anyway..not sure I understand what you mean about the statutory interest bill. what made you think that chez's interest isn't worked out from the date of the first charge?:-?

 

I forget you ladies remember everything !! :rolleyes:

 

Well, perhaps in a similar way to my earlier comparison between the two interest rates, you will see that compound is calculated for each separate charge and applied separately to each charge, then the total is simply added up at the bottom.

 

To my logic, when (well - if, really) the 8% statutory is applied by the court, then it is presumably applied according to the calculation already provided to the court in your spreadsheet. That being so, then does your spreadsheet not calculate the stat. in the same way as the cont. - that is, by applying 8% to each separate charge, and calculating it from the date of each separate charge ? Not from a single date.

 

The POC wording suggests otherwise, but that doesn't make sense to me.

 

More importantly - does this make sense to you ?

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don't make me have to hunt down the dictionary bill! let me have a guess prophy - fortune telling? lactics - milk? a free glass of milk while getting your tarot cards read?

 

Are you pulling my wossname ?

 

Clue ?

 

You knew, really - you're just being a lady.

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I forget you ladies remember everything !! :rolleyes:

 

Well, perhaps in a similar way to my earlier comparison between the two interest rates, you will see that compound is calculated for each separate charge and applied separately to each charge, then the total is simply added up at the bottom.

 

To my logic, when (well - if, really) the 8% statutory is applied by the court, then it is presumably applied according to the calculation already provided to the court in your spreadsheet. That being so, then does your spreadsheet not calculate the stat. in the same way as the cont. - that is, by applying 8% to each separate charge, and calculating it from the date of each separate charge ? Not from a single date.

 

The POC wording suggests otherwise, but that doesn't make sense to me.

 

More importantly - does this make sense to you ?

 

me? I've the memory of a peanut. In fact I'm due to go and have some tests done on my memory next week...if I don't forget the appointment!

 

the interest is added from the date of each charge but the wording in the POC justs refers to the earliest date, does it not?

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ENOUGH SAID! I've looked it up.:oops::D

 

now try explaining how that got into the contractual interest thread Bill!

 

It could be tenuously defended by earlier comments about us innocent people being told by CAG to go forth & multiply. A perfectly politically correct suggestion in this day and age, I maintain !!

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me? I've the memory of a peanut. In fact I'm due to go and have some tests done on my memory next week...if I don't forget the appointment!

 

the interest is added from the date of each charge but the wording in the POC justs refers to the earliest date, does it not?

 

Yes it does. My point. Why is this para. worded differently to the contractual para ? The stat. para suggests that the 8% is worked out by taking the total charges claimed, then adding 8% simple interest to that total, over the entire period of the claim. If you work it out that way, it is incorrect, and your POC and spready don't concur.

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Ahh light bulb moment..its just because its worded differently. in that case yes change the wording for the statutory to the wording used for the contractual so it doesn't appear to be on a different basis. with mine I just put from earliest charge date to claim date, plus daily etc..but its clearer to put from the date of each charge..blah blah

 

well spotted

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Cappuchino chez? bit posh aint it?

 

Not really when u know the easy way .... coffe in a mug with cold milk (not full fat) then whizz up to a froth with handheld blender thingy ... pour on hot water ... enjoy!!!

 

Can't hang around atm .... lil'un is up n scoffing lunch then going to visit her nannie who's on a day off! :)

 

catch u laters x

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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It looked like I was being pedantic, there, but I wasn't sure if I had actually misunderstood the reason for having the different wording. I'm glad that is all it was, and that I hadn't missed out on something. Of course, that's why you didn't get what I was banging on about.

 

It's really only dotting an "i" I suppose, as it's just the alternative, but if we're going to be cutting & pasting for future claims then worth considering, perhaps.

 

I see you're currently doing some sterling stuff on the spready thread, Chez. Wow - I didn't realise what a spready queen you are !!

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.....................

d) the Claimant claims contractual interest at an annual rate of xx.xx% compounded daily, from the date of each transaction to DATE of £xxx.xx, as set out in the attached list of charges. The claimant further claims interest at the same rate up to the date of judgment or earlier payment, at a daily rate of 0.xx% per day.

 

 

Dont forget the contractual interest you charge a percentage per day not a value. the value changes as the interest compounds.

 

Glenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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Just come back to here & folks here will check stuff for you. Glenn will be pleased his thread's being properly used again !!!

 

Well, urm, used properly eh?

 

Wouldnt that be a kind of oxymoron where youre concerned 'Bill-K and properly' in the same sentence?

 

Only joking i remember you when you had no green squares, now look at you? Wont be long and youll be all pink!!

 

A pink gorillla, now theres a thought, and he knew about the blue oyster bar too!!!

 

Glenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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O. M. G. He's back. Hi again, Glenn. Teacher's back in class. No more paper planes. Long time no see, Glenn, I hope you enjoyed the break from me !! :D

 

I ended up using a fixed figure for the daily amount, instead of a %age, as I couldn't work out how to express a compound daily %age. It is OK to do that though, isn't it ?

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