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seftonview

ING Direct won't give me my savings

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Hello everyone, I'd like to ask for thoughts on this.

 

I opened a bank account with ING Direct some years ago, paid some money in and then didn't make use of the account for about three years.

 

I've sent them a written instruction to close the account and credit the balance to my bank account; they demanded I 'phone them.

 

I've 'phoned them and gone through (and passed) their security questions, and asked them to close the account; they say I have to first send them a cheque for £1 so they can verify my identity.

 

I don't have a chequebook with my account.

 

Do I have reasonable grounds to litigate for restitution?

 

Thanks


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Hello everyone, I'd like to ask for thoughts on this.

 

I opened a bank account with ING Direct some years ago, paid some money in and then didn't make use of the account for about three years.

 

I've sent them a written instruction to close the account and credit the balance to my bank account; they demanded I 'phone them.

 

I've 'phoned them and gone through (and passed) their security questions, and asked them to close the account; they say I have to first send them a cheque for £1 so they can verify my identity.

 

I don't have a chequebook with my account.

 

Do I have reasonable grounds to litigate for restitution?

 

Thanks

Put it in writing and ask them why they are asking you for money to get your money withdrawn. Tell them you want the account closed and money transferred into your bank account. Get a response in writing.


.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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It's not the money they want, this is one of the best security checks that can be done, and it is done by a lot of banks. It can be the other way around where they put money into your account and you have to tell them how much they deposited.

I think there might be someone very annoyed if their savings were put into someone elses account because they didn't make certain they had the correct person.

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