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    • look up on land registry who owns the property then get in contact with your local environmental heath dept.   dx  
    • Hello all,   I have recently moved into a new property. The bedroom window is facing a bunch of commercial crates which have trash on top of them. The trash is maybe two metres away from the window, making it impossible for the window to be open (I am also afraid of rats being there).   The other windows of the property are facing a communal, enclosed area, which is making it difficult for the property to be properly ventilated. I have already raised this issue with my estate agency and they are trying do to something about it (to be honest, if I leave everything to them, this issue won't be solved until my tenancy is finished, and that is more than one year away).   I am asking for advice, or how could I approach this issue.   I have spoken to my council and, since they do not deal in private property, there is nothing they can do, at least this is what they have told me.   The property with the trash is not owned by my landlord. It is an open space, with big crates, closed off by a fence. If I could, I would climb those crates and remove the trash myself but I cannot. I also cannot climb out the window to reach the trash, as the window is too small.   At times, I see a car in that property but I have never seen the driver. I left a note in the car's window explaining the issue and giving my number. This was around a week ago and nobody came back to me.   
    • Hi   First off ALL Tenants need to re report all the different repairs again via their repairs procedure. Yes its good to get a list of all properties repairs with photo/video evidence signed by all property tenants but you all need to fight this individually as well as a group.   Next you all need to look up your rights on Repair i.e. The Right to Repair Scheme and also their Complaints Procedure.   http://www.legislation.gov.uk/uksi/1994/133/made   https://england.shelter.org.uk/housing_advice/repairs/right_to_repair_for_council_tenants   All Tenants need to take control back with these repair and ask in writing titling any letter 'FORMAL COMPLAINT' and stating the repair and why it hasn't been carried out to date and an exact date when it will be completed.   You also require clarification whether these Repairs come under the Right to Repair Scheme and if so why we were never informed of this. (delete or amend)   You also require copies of the following:   Right to Repair Scheme Policy (Not the Leaflet Repair and Maintenance Policy (Not the Leaflet) Solar Panel Policy (Not the Leaflet) Complaints Policy (Not the Leaflet) Equality & Diversity Policy (Not the Leaflet) When you get the above policies you need to take your time reading them and just think to yourself 'DID THEY DO THAT' in relation to your issue and if not mark it this way you build a list of what they haven't done/followed as per there own Policies and use it against them.   They will have time limits to complete repairs within for Emergency, Urgent, Routine repairs and if they exceed that time limit and need to extend it remember it is with you the tenants agreement not them telling you and tough you can wait.   (bear in mind any repairs during COVID-19 the time limits are now different and most routine repairs are stopped)  
    • I was on UC in late March, and recently received some quite non-committal message that the commitments would be returning, but no indication when.     If I remember correctly the expectation was that we could find at least one job per day to which to apply, or some such nonsense.   Given that the government can only guess how many workplaces will be safe :  1) to commute to/from at the time of job application; 2) to work in at the time of job application;    3) to commute to/from at the date of starting a job ; 4) to work in at the date of starting a job,  5) to commute to/from at the date permanent WFH is dropped; 6) to work in at the date permanent WFH is dropped,    and given that we have lost 20% of our economy, I fail to see how they can both reasonably and immediately mandate any minimum figure of jobs we must apply for whilst this virus just killed over 135 people in the UK (stats released today).  That is only down from 155 last week, and about 175 a fortnight back.   At this rate it will be another 7 weeks MINIMUM before the mortality rate is zero - if it ever reaches zero before the inevitable second wave.  
    • who has sent this 'letter of claim' come from and doe sit mention the pre action protocol and include a separate response pack? 
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Admin demand Roxburghe DC Surrey paid 2 days before?

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Hello all, and a big nod of gratitude to the forum for such a worthwhile service. Appreciation and thanks my cup overfloweth! :D


Ok so, this is a debt? that cropped up with Talk Talk. Well, I say debt, late payment in fact, which was in truth being dealt with. I had called Talk Talk and paid my outstanding by card over the phone, no problem there, logged into their system as the 6th August. Good, done and dusted. No, not before some grubby little outfit,with a PO box address, Surrey arrived with their demand for a bit. A letter arrived stating I was due just over 100 quid. Hmm, I thought best call them up. I was dealt with by a stroppy, sharp, cheeky young upstart, (my mental image of him you see). Now I had paid the bill on the 6th, and their letter was dated the 8th. Which I duly explained, and finished with; "But the figure is wrong anyway"

"No it isn,t", he said, "that is an administration cost, as you did not pay the bill."

""Yes I did", I retorted.

"Well" he replied smugly, "we wouldn't have the notice to pursue the debt would we".

So I tried to wrap up the conversation, and the issue by stating,

"Well I'm not paying any admin costs, that's ridiculous, I paid it!, Btw, whose admin cost?"

"Errr, actually it is our admin cost", he faultered a bit, not much, just a bit. But was ready with another classic quip.

"When you receive a bank charge, do you not pay those either":shock::shock:

Oh boy, I thought, would I love to throw you amongst a certain forum I know, they would tear you up.

I paused at this point, probably due to the surprise at such an incredibly crass and supercilious remark. He obviously uses this phrase often.


At this point I was losing patience, and I confess, I had nothing more constructive to say to him, and that they should check with Talk Talk and get back to me if needs be, I managed to ignore his barrage of attempted interruptions, but I got the gist of even more smart bottomed remarks, and insistence on me paying the administration fees.


Well, in conclusion, I have thought, sod em, I ain't gonna even pursue this any further, actually I did call Talk Talk, and query the process, naturally they have a regurgitated statement of " Issues that arise from debt agencies are not debatable with us, and should be taken up with them"

Huh, big cop out. Not unexpected of course.


So, I imagine I will receive a bill from them again this week, not to be outdone of their admin costs, which amounts to one letter by the looks of it, if that even created any work other than from the computer. I am of course loathe to give into them on this, they are just chancing their luck. If they try to get heavy, should I be quoting any specific retort, maybe even inform them if they keep annoying me, I will have a lawyer charge them a fee for My admin costs!!:p

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Don't speak to them on the phone again - all you will get is abuse. Charges can only be levied if they are on the agreement or ordered by a court so you owe them nothing. If they write, send a copy of the letter to the OFT and tell them you are being asked for unlawful charges and send a copy of that letter to the Complaints Deprtment of the DCA.

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Extracts from the OFTs Debt collection guidance;


Page 9

Physical/psychological harassment


ignoring and/or disregarding claims that debts have been settled or are

disputed and continuing to make unjustified demands for payment


Page 10

Deceptive and/or unfair methods


not ceasing collection activity whilst investigating a reasonably queried or disputed debt.


Page 11

Charging for debt collection


claiming collection costs from a debtor in the absence of express

contractual or other legal provision


Debt collection guidance - Final guidance on unfair business practices - oft664

Anthrax alert at debt collectors caused by box of doughnuts


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