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    • Thanks for posting the CPR contents. i do wish you hadn't blanked out the dates and times since at times they can be relevant . Can you please repost including times and dates. They say that they sent a copy of  the original  PCN that they sent to the Hirer  along with your hire agreement documents. Did you receive them and if so can you please upload the original PCN without erasing dates and times. If they did include  all the paperwork they said, then that PCN is pretty near compliant except for their error with the discount time. In the Act it isn't actually specified but to offer a discount for 14 days from the OFFENCE is a joke. the offence occurred probably a couple of months prior to you receiving your Notice to Hirer.  Also the words in parentheses n the Act have been missed off. Section 14 [5][c] (c)warn the hirer that if, after the period of 21 days beginning with the day after that on which the notice to hirer is given, the amount of unpaid parking charges referred to in the notice to keeper under paragraph 8(2)(f) or 9(2)(f) (as the case may be) has not been paid in full, the creditor will (if any applicable requirements are met) have the right to recover from the hirer so much of that amount as remains unpaid; Though it states "if any applicable ...." as opposed to "if all applicable......" in Section 8 or 9. Maybe the Site could explain what the difference between the two terms mean if there is a difference. Also on your claim form they keeper referring to you as the driver or the keeper.  You are the Hirer and only the Hirer is responsible for the charge EVEN IF THEY WEREN'T THE DRIVER. So they cannot pursue the driver and nowhere in the Hirer section of the Act is the hirer ever named as the keeper so NPC are pursuing the wrong person.  
    • This is simply a scam site.  It's been shown to be a scam in the national press and on national TV. Please fill in the the forum sticky and upload the invoice you've received. In fact what you have is an invoice, not a fine, a private company doesn't have the power to issue fines.  
    • Moved to the Private Parking forum.
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Andi Benni vs Abbey


Andi Benni
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After chasing them for numerous weeks to get details of bank charges I've finally go them through. I've drafted the initial letter and posted it to the branch last week requesting a refund of £2537. Expecting a reply by 14/08/06.

I'll keep my progress posted.

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Karne

 

Thanks for the welcome. Glad to see I'm in good company. I've been through the FAQ's and think I know what I'm up to but if I get stuck I know I'll get some helpful advice from fellow members.

 

Andi.

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Mon v Abbey here, getting my 1st letter done and hope to be in the post tomorrow. I 'll watch your progress, good luck:)

Abbey - 12/08/06 prelim sent, 25/08/06 rec how to complain letter, 01/09/06 LBA sent, 19/09/06 offer for part accepted only, given another 7 days.

 

Lloyds c/c - 12/08/06 sent (LBA), 01/09/06 LBA sent, 09/09/06 declined

 

Barclay c/c - 14/08/06 sent (LBA), 26/08/06 rec sorry u had to complain , 01/09/06 LBA sent

 

MBNA c/c - 18/10/06 - Agreed to further goodwill gesture, actually paying more than I asked for now, additional £296.00 expected very soon. Total £586.00

 

Halifax c/c - 19/10/06 - Halifax settled in full and paid court cost £400.00 paid in account .

 

Abbey c/c - 15/08/06 sent (LBA), 25/08/06 rec how to complain letter, 04/09/06 LBA sent

 

 

please note my opinion is my own and I have no legal training.

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Received the usual letter today from my local branch manager it states:

 

"I am afraid that I shall not be able to meet your request for a full refund of the total amount of charges paid on your accoun over the last 6 years, which totals £2537.00.

 

At the time of account opening and subsequently through monthly statements you are made aware of what charges are applied to your account and in what circumsatcnes these would be applied. I am enclosing a leaflet showing the current charging structure and how much you would be charged in different circumstances."

 

I also got the standard leaflet "How to Complain".

 

I'm about to write my LBA but should I send this back to the branch manager or to the Customer Service people in Milton Keynes.

 

Grateful for any advice.

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  • 2 weeks later...

Hi all

 

Just thought I'd lt you know that I got a response to my LBA.Apparently they're investigating my complaint. I didn't hink I'd complained I'd just asked for my charges back so I don't know what they're investigating - just another stalling tactic I suppose. The 14 day deadline ends tomorrow and they're not sticking to the deadline that I asked them to.

 

I'm going to have a read through all of the info this week about preparing my claim for court action to recover the charges so should hopefully be in a position to submit this towards the end of the week. I'll keep the forum posted with my progress.

 

One question though I'm assuming that because they've had 28 days in toatl to consider my request I can move straight onto the court action without waiting for the outcome of their "investigation"?

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Thanks Karne. Always nice to get some advice. I'm going to take my time to fill the forms in and prepare everything thoroughly as reading through some of the threads Abbey seem to be a bit "difficult" to deal with.

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  • 4 weeks later...

Hi All

 

Just as I go about filling in my claim papers I pop along to the cashpoint and find I've got £700 more than I should in my account. On getting a mini statement it seems I've had numerous charges refunded to my account by Abbey - Hurrah!!!!. (Still not my full £2,537 though).

Bit of a breakthrough it seems but now that Abbey have given me some money back it seems only right to use it to fund my action against them for the outstanding amount.

 

Should I hang fire though until I get a letter stating which charges they've refunded as it's not clear from the statement?

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