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    • I'm not sure we were on standard tariffs - I've uploaded as many proofs as I can for the ombudsman - ovo called last night uping the compensation to 100 from 50 pounds for the slip in customer service however they won't acknowledge the the problem them not acknowledging a fault has caused nor are they willing to remedy anything as they won't accept the meter or formula was wrong.   I'd appreciate more details on the economy 7 approach and I'll update the ombudsman with any information you can share. 
    • To re-iterate and highlight my urgent question on this one: The N24 from the court did not include any instructions to submit paperwork 28 days before the date, unlike the N157 received for other smaller claims. Do I have to submit a WS for this court date? Link has!...
    • No, reading the guidance online it says to wait for a letter from the court. Should I wait or submit the directions? BTW, I assume that the directions are a longer version of the particular of claim accompanied by evidence, correct?
    • Thanks for opening, it's been another rough year for my family and I've procastinated a little.. Due to the age of my defaults on this and other accounts (circa 2021), I really need to avoid a CCJ as that will be another 6 years of credit issues. Mediation failed as I played the 'not enough info to make a decision' however during the call for some reason they did offer settlement at 80%, I refused. this has been allocated to small claims track, court date is June 3 and I've received their WS. I'm starting on my WS. They do appear to have provided everything required of them (even if docs could be reconstructions). Not really sure what my argument is anymore but I do want to attend court and see this through. Should a judgement be made against me then I will clear the balance within 30 days and have the CCJ removed - this is still possible isn't it? I'm going to be reading up today and tomorrow and hope you can provide me some guidance in the meantime. Wonder what your advice would be given the documents they have provided? I am now in a position to clear the debt either by lump sum or a few large installments - Is this something i should look into at this late stage? Thanks as always in advance
    • I have now received my SAR. It includes a great deal of information! Is there a time limit on how long account information is kept and/or can be provided to debtors? I have received many account statements which were not previously sent to me. I remember that the creditor should provide explanations of any acronyms and abbreviations that maybe used in the documents. Is this still the case? Also what, if any, are the regulations in regard to adding fees to a debt? Can fees be added to a debt after the court has approved a charge on a property. Perhaps due to the numerous owners of the debt, many payments I made were not properly recorded on the account, some were entered over a year after the payment was made! Following the Legal Charge, I paid every month until my payments were refused. I am trying to compute the over payments, but the addition of fees etc. is confusing me. Any comments and/or help would be appreciated.
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Lowell Advice Needed


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First of all a BIG thankyou for all your advice over the past 12 months.

 

I need some advice on what to do next, Background, I had an account with shop direct, made token payments received a Default Notice then today I received two letters in the same envelope one from Lowell Portfolio 1 Ltd telling me they had bought the debt and the other from Shop Direct - notice of assignment. Strange both letters look like they have come from Lowells printer, same printing references etc. Both letters give me different correspondence addresses for communicating and payments. Quite confusing dont know who to trust. Regarding trust I rang Shop Direct to see if they had sent me a letter. It was confirmed no letter had been sent (notice of assignment) But they confirmed that the account had been sold on the 13/7/09 yet the letter from Lowells states 31/07/09. Have Lowells committed any offence by giving the impression that the notice of assignment came from Shop Direct. Do I ask for a proper copy from Shop Direct or just pay Lowell. I have received a valid cca from Shop Direct so that is not a problem.

 

Thanks

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It is a common tactic employed by Lowlife to send the NOA and the 'assigned to collect' letters in the same envelope, and yes it is from the same printer, you only have to look at the font/paper and letter layout to see it is lowlifes printing them off.

 

The CCA you say is enforceable, can you scan and post it on here so others can have a look and advise you accordingly, as for lowlifes, immediately ask them to send you a copy of their complaints procedure, then whilst your waiting for it to arrive, inform the OFT that they are still carrying out this practice (I complained last year and the OFT said they were aware and were looking into it)

The Office of Fair Trading: Contact us

 

Then complain to your local trading standards through Consumer direct,

The FOS, and the ICO, and anyone else you want to have a good old whinge to that you can think of!;)

 

How to Complain

 

The more complaints about them the better, this is one DCA that is on very thin Ice!!:D

 

 

 

Boo;)

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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  • 2 weeks later...
Have Lowells committed any offence by giving the impression that the notice of assignment came from Shop Direct.

 

Yes.

 

Under the Companies Act 1985 a company must state its name (as it appears in its memorandum of association) on its business stationery.

 

The Companies (Trading Disclosures) Regulations 2008 and the Companies Act 2006 set out requirements for companies to display certain information about themselves both on their stationery and their websites.

 

A breach amounts to a criminal offence for the company. Every officer of the company who is in default is punishable by a fine (currently £1,000). If the company continues to be in breach, there is also a daily default fine.

 

Companies House and local trading standards offices have the power to enforce these requirements. There are also wider reaching effects as a claim brought by a company can be dismissed by the court if the defendant to the claim shows that it has been prejudiced by the company's breach of these requirements.

 

For further information on how to read the Lowells Barcodes, Data Matrix etc. see link below :-

 

http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/210870-lowells-fools-2.html#post2375692

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