HSBC - The Local Bank??

[bonzo007]

Opinons please, am I just being awkward or not? The reason I ask is that after seeing the HSBC television adverts where they claim to be the Worlds local bank that I am a bit miffed due to the fact that after having my letters ignored by them I decide to call in to my local branch where my account was opened & is in fact held to discuss the content of my letters in person in respect of said account only to be told by the person I had the appointment with that he could not help me as the local branches no longer had access to the details that they used & also did not have the powers that they used to have in respect of accounts, data etc & as such could not help me & that I would have to contact someone else who was about 250 miles away at one of their other offices, I enquired how to contact this office & the chap sugested that I could write, talk about vicious circle & not even a local one.

[johnnymitch]

Hi bonzo .... that sounds funny to me ..... I'd have thought they had all your details on a database in every branch ..... but maybe someone can tell us differently.

 

Meanwhile , I think I'd write to their Customer Services department , tell them what you just told us on here - mention their claim to be the 'Local Bank' (that'll get them going ! ) and ask for their explanation of this situation... .......

 

send it to :

 

HSBC Bank Plc

Service Quality Team

Arlington Business Centre

Millshaw Park Lane

Leeds

LS11 0PP

 

and see what they come back with ....

[Monty2007]

Opinons please, am I just being awkward or not? The reason I ask is that after seeing the HSBC television adverts where they claim to be the Worlds local bank that I am a bit miffed due to the fact that after having my letters ignored by them I decide to call in to my local branch where my account was opened & is in fact held to discuss the content of my letters in person in respect of said account only to be told by the person I had the appointment with that he could not help me as the local branches no longer had access to the details that they used & also did not have the powers that they used to have in respect of accounts, data etc & as such could not help me & that I would have to contact someone else who was about 250 miles away at one of their other offices, I enquired how to contact this office & the chap sugested that I could write, talk about vicious circle & not even a local one.

 

This is their marketing bull**it..............

[bonzo007]

Yes I think I will do that, should be amusing, the position I found myself in was that the correct way to deal with my complaint was to do so in writing, I would try to call albeit inopropriate but would always be promised a call back which never came of have to attempt to speak to someone who one minute could speak perfect English but next minute once I had said why I had called suddenly could not understand me hence by visit to my LOCAL BANK, who can understand me, cant put me on hold or ignore me but unfortunately or should I say conveniently do not have my data at hand or the power to help me because this has been taken from them by the powers that be therefore I must write or call, round & round & round, Quite clever really, put people off, make life as difficult as possible in the hope that people get fed up & give up whilst still saying we will help you just have to contact us, yea right!

[johnnymitch]

That's the HSBC code bonzo ! confusion to the enemy ! LOL!