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    • look up on land registry who owns the property then get in contact with your local environmental heath dept.   dx  
    • Hello all,   I have recently moved into a new property. The bedroom window is facing a bunch of commercial crates which have trash on top of them. The trash is maybe two metres away from the window, making it impossible for the window to be open (I am also afraid of rats being there).   The other windows of the property are facing a communal, enclosed area, which is making it difficult for the property to be properly ventilated. I have already raised this issue with my estate agency and they are trying do to something about it (to be honest, if I leave everything to them, this issue won't be solved until my tenancy is finished, and that is more than one year away).   I am asking for advice, or how could I approach this issue.   I have spoken to my council and, since they do not deal in private property, there is nothing they can do, at least this is what they have told me.   The property with the trash is not owned by my landlord. It is an open space, with big crates, closed off by a fence. If I could, I would climb those crates and remove the trash myself but I cannot. I also cannot climb out the window to reach the trash, as the window is too small.   At times, I see a car in that property but I have never seen the driver. I left a note in the car's window explaining the issue and giving my number. This was around a week ago and nobody came back to me.   
    • Hi   First off ALL Tenants need to re report all the different repairs again via their repairs procedure. Yes its good to get a list of all properties repairs with photo/video evidence signed by all property tenants but you all need to fight this individually as well as a group.   Next you all need to look up your rights on Repair i.e. The Right to Repair Scheme and also their Complaints Procedure.   http://www.legislation.gov.uk/uksi/1994/133/made   https://england.shelter.org.uk/housing_advice/repairs/right_to_repair_for_council_tenants   All Tenants need to take control back with these repair and ask in writing titling any letter 'FORMAL COMPLAINT' and stating the repair and why it hasn't been carried out to date and an exact date when it will be completed.   You also require clarification whether these Repairs come under the Right to Repair Scheme and if so why we were never informed of this. (delete or amend)   You also require copies of the following:   Right to Repair Scheme Policy (Not the Leaflet Repair and Maintenance Policy (Not the Leaflet) Solar Panel Policy (Not the Leaflet) Complaints Policy (Not the Leaflet) Equality & Diversity Policy (Not the Leaflet) When you get the above policies you need to take your time reading them and just think to yourself 'DID THEY DO THAT' in relation to your issue and if not mark it this way you build a list of what they haven't done/followed as per there own Policies and use it against them.   They will have time limits to complete repairs within for Emergency, Urgent, Routine repairs and if they exceed that time limit and need to extend it remember it is with you the tenants agreement not them telling you and tough you can wait.   (bear in mind any repairs during COVID-19 the time limits are now different and most routine repairs are stopped)  
    • I was on UC in late March, and recently received some quite non-committal message that the commitments would be returning, but no indication when.     If I remember correctly the expectation was that we could find at least one job per day to which to apply, or some such nonsense.   Given that the government can only guess how many workplaces will be safe :  1) to commute to/from at the time of job application; 2) to work in at the time of job application;    3) to commute to/from at the date of starting a job ; 4) to work in at the date of starting a job,  5) to commute to/from at the date permanent WFH is dropped; 6) to work in at the date permanent WFH is dropped,    and given that we have lost 20% of our economy, I fail to see how they can both reasonably and immediately mandate any minimum figure of jobs we must apply for whilst this virus just killed over 135 people in the UK (stats released today).  That is only down from 155 last week, and about 175 a fortnight back.   At this rate it will be another 7 weeks MINIMUM before the mortality rate is zero - if it ever reaches zero before the inevitable second wave.  
    • who has sent this 'letter of claim' come from and doe sit mention the pre action protocol and include a separate response pack? 
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I am seeking some advice.

 

Recently we made a claim to Prudential as after heavy rainfall there was water seeping into the main bedroom from the roof space. Prudential said they would send someone round who happened to be a Rep from UK Assistance, after initial make you feel at ease questions he stated that he thought our contents insurance was not adequate and needed to be revised? Did that have anything in relation to the claim for the water seepage, I think not!

 

He looked at the area where the water was coming in and said he believed that it had been happening for quite a time, and that he thought the lead gulley on the roof gulley was torn through wear and tear. He said he would send someone round who normally works for him to inspect the roof.

 

After a few days a person from Alpine Construction came, unfortunately we were at work, but had the in-laws round for the roof inspection.

 

After scaling the ladder up to the roof, the person from Alpine says the lead gulley is torn and needs replacing and he would send his report to UK Assistance. But before he went on his merry way he offered to replace the lead gulley, but my father-in-law said he would need to speak to my husband first as he could no agree to work being carried out on our house.

 

Thinking that we was looking at a job that would be quite pricey, I asked a friend of mine if he could give me a ball park figure as he is in the building trade. We are glad that we did, after a couple of days we received a telephone call and are given a price ( quite a lot higher than the ball park figure we was given). I mentioned this to my friend who seemed astonished and advised us that we get another quote.

 

So we got our own independant roofer in to look at the gulley, Guess what? The lead gulley was not split through wear and tear as reported by Alpine Construction. In fact it was blocked with moss that ran the whole length of the gulley. Our roofer, cleared the gulley of the moss, in fact we have the contents of the gulley in our possession. Our roofer inspected the gulley and could find no splits or tears in the lead gulley!!

 

Now we are really annoyed to say the least, having water seeping in through the roof is a stress full thing to happen. You pay your premiums for years and don't make claims on the Insurance. When you need to make a claim you expect to be treated with honesty and integrity. It would seem that UK Assistance approved third party company Alpine Construction is acting dishonestly and if we had accepted their report we could have been duped into paying for replacement roof gulleys which did not in reality need replacing at all.

 

We have tried to complain to Prudential about what has happened, but they say the matter is now in the hands of UK Assistance.

 

Obviously they have not allowed the claim to go through as on the original report it was stated that the gulley was torn due to age wear and tear?.

 

How can we take this matter further.:-x

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you can log a complaint with UK assist as they do have a complaints procedure also log it with the Pru.

 

In regards to the contents sum insured, they are just advising that you need to reassess just to make sure your adequately covered. Think Pru std 40k so if you had 60k and there was a claim they would deduct any premium for the addtion 20k underinsurance from any settlement.

 

If they have let back office know they will be writing to check if you feel the sum insured advised the by loss adjuster is adequate.

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