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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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How much risk/damage to ongoing/future HSBC relationship?


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(Newbie perusing the HSBC threads with fascination. Have read the FAQ.)

 

Big question I couldn't fully answer was how dangerous is taking HSBC on?

 

I'm guessing that each bank is different so was looking for real world guidance.

 

My business folded around the time of the Millennium and I was a financial untouchable until c. 15 x months ago and am still treated like the plague by a lot of institutions, and probably will be for at least another 4-5 years. (Credit reports are as tidy as they can be).

 

HSBC treated me like total sh&^ for c. 5 x years (was preparing to jump ship) but unexpectedly turned v. friendly a year ago. Now got a mortgage, relationship banking (with better rates, few charges), cards, o/d etc. Still astonished at the turnaround as my own situation hasn't changed much for years (had been *good*). Pretty much everything is joint with my wife, who has quite a lot stacked up on a card and loan.

 

My concern is the risk that the bank goes nuclear and zaps my wife as well as me (charges I could potentially reclaim will be well north of £1k, but on a joint account). We do have a backup joint a/c but I think it will be tough if not impossible to shift debts and mortgage as I am the breadwinner. Only just climbing out of the swamp, so don't want to take much of a chance of getting chucked back in. Young kids, too, and little financial cushion at the moment.

 

I suspect HSBC won't go bang as the numbers are too big and the publicity of repossession could hurt, if legal (sound assumptions?) and we pay a lot every month in repayments, premiums etc (self-interest?!). However, it could also be costly even to lose the *goodwill* of the new relationship account/manager as this has significant benefit (including saving money and flexibility). I'm not deceiving myself about HSBC having a heart, but the current relationship seems pretty good and the alternative elsewhere could be dire.

 

Apart from immediate retaliation, how much *sticks* to the relationship, if you make a big fuss over charges? Does it hurt you in the future and, effectively, mean moving banks becomes a necessity in the medium term? I appreciate banks have little or no true customer loyalty, but do they have long memories and seek revenge (if not in their short-term financial interests)?

 

Would appreciate wisdom on the level of risk I would be taking by pushing for £1k+. (I do still have a lot of latent anger from the five years of hell.)

 

Sorry to witter on but I don't seem to be the only one wondering about this.

 

Thoughts/guidance?

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Only you can make this decision and it sounds as if you're inclining against it. Noone can tell you how the bank will react. The worst that they could do is call in any on demand lending like an overdraft and they might terminate credit cards. They might not renew insurances and they may well refuse to lend you any more money. As I understand it they can't call in a mortgage just because you challenge charges and I believe the same is true of loans.

 

One option you might consider is just waiting a while if you don't need the charges back in a hurry. The six year clock is ticking but you may, over a few months be able to manipulate your finances to make it easier to go for it. The risk of this approach is the unknowm impact of government intervention which is not necessarily going to be aimed at helping the public.

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Been scanning the forums and the links below might interest anyone with similar questions/concerns.

 

BankFodder features repeatedly and appears to advise preparing for a worst case scenario on overdrafts and cards, which can be recalled in on demand, while mortagages and loans *could* be more secure, subject to T&Cs etc (which will now be closely read).

 

Would obviously be v. interesting to learn about real world experiences from people who have a bundle of accounts/services run in reasonable order but with sizeable liabilities.

 

Also to know what has actually happened to the *relationship* after a sucessful claim, or does no one do this with a bank they value (necessity, rather than love, with me).

 

Retaliation by banks for being taken to court

http://www.bankactiongroup.co.uk/forum/viewtopic.php?t=1988

 

Bank retaliation 2

http://www.bankactiongroup.co.uk/forum/viewtopic.php?t=1990

 

Mortgages and bank accounts with HSBS [HSBC]. Anyone else nervous?

http://www.bankactiongroup.co.uk/forum/viewtopic.php?t=1187

 

Mortgage at risk if I take action?

http://www.bankactiongroup.co.uk/forum/viewtopic.php?t=1392

 

Can they terminate our mortgage?

http://www.bankactiongroup.co.uk/forum/viewtopic.php?t=1352

 

What happens if they get nasty?

http://www.bankactiongroup.co.uk/forum/viewtopic.php?t=1207

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Vey useful to have this gatherng togethe of similar questions. I hope that people take the trouble to look through the links which you have assembled

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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