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    • look up on land registry who owns the property then get in contact with your local environmental heath dept.   dx  
    • Hello all,   I have recently moved into a new property. The bedroom window is facing a bunch of commercial crates which have trash on top of them. The trash is maybe two metres away from the window, making it impossible for the window to be open (I am also afraid of rats being there).   The other windows of the property are facing a communal, enclosed area, which is making it difficult for the property to be properly ventilated. I have already raised this issue with my estate agency and they are trying do to something about it (to be honest, if I leave everything to them, this issue won't be solved until my tenancy is finished, and that is more than one year away).   I am asking for advice, or how could I approach this issue.   I have spoken to my council and, since they do not deal in private property, there is nothing they can do, at least this is what they have told me.   The property with the trash is not owned by my landlord. It is an open space, with big crates, closed off by a fence. If I could, I would climb those crates and remove the trash myself but I cannot. I also cannot climb out the window to reach the trash, as the window is too small.   At times, I see a car in that property but I have never seen the driver. I left a note in the car's window explaining the issue and giving my number. This was around a week ago and nobody came back to me.   
    • Hi   First off ALL Tenants need to re report all the different repairs again via their repairs procedure. Yes its good to get a list of all properties repairs with photo/video evidence signed by all property tenants but you all need to fight this individually as well as a group.   Next you all need to look up your rights on Repair i.e. The Right to Repair Scheme and also their Complaints Procedure.   http://www.legislation.gov.uk/uksi/1994/133/made   https://england.shelter.org.uk/housing_advice/repairs/right_to_repair_for_council_tenants   All Tenants need to take control back with these repair and ask in writing titling any letter 'FORMAL COMPLAINT' and stating the repair and why it hasn't been carried out to date and an exact date when it will be completed.   You also require clarification whether these Repairs come under the Right to Repair Scheme and if so why we were never informed of this. (delete or amend)   You also require copies of the following:   Right to Repair Scheme Policy (Not the Leaflet Repair and Maintenance Policy (Not the Leaflet) Solar Panel Policy (Not the Leaflet) Complaints Policy (Not the Leaflet) Equality & Diversity Policy (Not the Leaflet) When you get the above policies you need to take your time reading them and just think to yourself 'DID THEY DO THAT' in relation to your issue and if not mark it this way you build a list of what they haven't done/followed as per there own Policies and use it against them.   They will have time limits to complete repairs within for Emergency, Urgent, Routine repairs and if they exceed that time limit and need to extend it remember it is with you the tenants agreement not them telling you and tough you can wait.   (bear in mind any repairs during COVID-19 the time limits are now different and most routine repairs are stopped)  
    • I was on UC in late March, and recently received some quite non-committal message that the commitments would be returning, but no indication when.     If I remember correctly the expectation was that we could find at least one job per day to which to apply, or some such nonsense.   Given that the government can only guess how many workplaces will be safe :  1) to commute to/from at the time of job application; 2) to work in at the time of job application;    3) to commute to/from at the date of starting a job ; 4) to work in at the date of starting a job,  5) to commute to/from at the date permanent WFH is dropped; 6) to work in at the date permanent WFH is dropped,    and given that we have lost 20% of our economy, I fail to see how they can both reasonably and immediately mandate any minimum figure of jobs we must apply for whilst this virus just killed over 135 people in the UK (stats released today).  That is only down from 155 last week, and about 175 a fortnight back.   At this rate it will be another 7 weeks MINIMUM before the mortality rate is zero - if it ever reaches zero before the inevitable second wave.  
    • who has sent this 'letter of claim' come from and doe sit mention the pre action protocol and include a separate response pack? 
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Tenancy advice needed please

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So we moved into a house on 30th June and we've had nothing but problems since we moved in. To name a few, they mainly consist of:

My motorbike was stolen on first night in the house.

Someone else attempted to steal my motorbike but failed (but bike cover was stolen).

On Friday last week (7th August) we were burgled.

Windows were not secured with any locks as promised.

We were assured that the door was extremely strong - burglars came through the door.

Alarm did not work- we had asked for a code but this was not provided on several occasions. Turns out it's not even operational.

Carpets not replaced as promised

Pipe problems in the kitchen - caused the kitchen floor to be soaked in sewer smelling liquid..

Washing machine does not wash clothes (come out just as dirty, just wet).

Mould and limescale in the bathroom has not been removed/treated as promised

Plug socket in living room dangerous – causes shortages and has a brown mark around plug hole where burning any plug inserted.

Inlet outside kitchen window filled with litter which was there on arrival - no attempt to clean this.

Contract advised that we would receive details of the tenancy deposit scheme within two weeks – still await this!



Now we're saying that we've every right to damn unhappy and wish to move out ASAP as these are all things that we were told would be rectified or something we could not have avoided but feel our landlords in many cases could have helped prevent. Do we have any kind of standing or are doomed to see out the rest of the 10 months in a house and street we feel completely unsafe on? Adding to the above, all the neighbours have said that it's a crappy area and it's getting worse.


We've tried to be reasonable with our landlords but they've essentially just said no and put their fingers in their ears when it comes to releasing us. Just as a side note, the contract we signed wasn't on headed paper and whilst there is a space allowing for it, there isn't a witness signature on it.


If somebody could please let us know whether we have a chance or whether we're wasting our time that'd be great.



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I think you should get legal advice on this.

Did you check that the things were done before you moved in or did you notice them after you moved in?


If before you moved in was this written down anywhere on the contact/tenancy agreement you signed?


Hopefully someone on here will be able to help you.



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Contact the Environmental Health department at your local council. Hopefully, they will come and have a look and either force the LL to make the necessary repairs, or declare the property unfit for you to live in and you can escape.


It never ceases to amaze me how many tenants move into property without checking that everything is in order BEFORE they sign on the dotted line.


Witness signature is not required, only yours and the landlord's (or the agent as the landlord's representative).


Failing action from Environmental Health make a list of all the problems. Prioritise them. Then write (not phone, not visit) to the LL (via Agent if necessary) and list the problems. State that unless they are sorted out to your satisfaction within the next 7 days you will obtain estimates of the cost of the necessary works from 3 different sources, and, choosing the cheapest, have the works carried out and deduct the costs from your rental payments. You can also mention that you are contacting the Environmental Health department about the state of the property.


Don't mention the deposit at this stage - keep this up your sleeve for future reference...


Good luck!!

Kentish Lass

Information given is based on my knowledge and experience and is not to be considered as legal advice

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Thanks to both of you for your help. We did have a check before we moved in but we were told that the changes would be made in the several weeks after we moved in!

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As Kentish Lass says, Environmental Health. If you can't get out of the contract you can sit back and enjoy the LL being forced to repair all of this and anything else they find. If the property is deemed uninhabitable, they can close it. If you have children, this makes you unintentionally homeless and in priority need. Not too bad a place to be sometimes when it comes to housing;)


In the meantime do make sure that no-one becomes ill through the damp and mould won't you, as well as make sure that no-one actually gets a poke of the faulty socket! Don't forget to watch for rats in all that litter outside - lets hope no-one suffers from severe anxiety at the sight of rodents! Do you see where we could go with all these little problems?;) After all, we have to play fair now, the LL has caused you extreme stress, its his turn now!


And don't mention the deposit issue just yet (but do make sure you take your own timed and dated photo's of the condition of the property) you can leave that trap right open for the LL to walk into.

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