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sea-sidelady

Customer relations email address??

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Some one was given an email address for customer relations, but it keeps coming back undelivered. Does anyone know a usable one?


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Nothing in the stickies?

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Nothing that seem to be working. :mad:

 

It's annoying me more because the one they gave her, was a dud one!

 

I guess there is a slim chance it could be a problem with the email account. I will get her to try a different one and see if it makes a difference. If not then a letter will be winging its way.


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customer.relations@natwest.com

 

For information purposes only: they do not deal with OFT related bank charges questions


.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Thanks YB, that would explain the lack of response. :mad:


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Thanks YB, that would explain the lack of response. :mad:

did you use .co.uk?

 

It is an easy mistake to make since you would assume that it would be correct.


.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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I'm not sure I will check, but I think it was.

 

We have sent a letter now aswell, just to be on the safe side. It's insane. She has opened an account and a mistake at her old bank led to 4 charges on the new account, before she even starts with it, and they won't refund them. Even as a goodwill gesture!! :mad:

 

And are now sending her all over the place to talk to this and that person. It makes me sooooo mad!!


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