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thomas cook holiday from hell


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Im woundering if anyone knows wether i can ask for some sort of refund for my holiday.I paid alot of money to go to an all inclusive holiday and the hotel was absolutly terrible,,dirty loos,poor services,food terrible,entertainment terrible.filthy pool i took plenty of photos.im so upset after i was so looking forward to the break.My hubby,grandson and son in law were all ill due to food and dirty pool.

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Get as much evidence as you can. Did you complain when you were there ? Did any other holiday makers complain ? If so, have you got their contact details ?

You can download complaints letters from " Holiday Travel Watch "

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Thank you mustang67 for your reply.i did complain while there and i have the copy hear with me,also i took photos,but i am unsure of anyone elses complaint,although when we got on the bus home yesturday a few made a comment thank god were going home!

ill check out the web site you said thanks

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